Feeling of being a valued customer rather then a number, no pressure to accept or sign up on the day. Time spent talking through the options available was not rushed and thoroughly explained.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Karen was fantastic at helping me Make the choice of booking our cruise and was oozing With her expertise advice , from now on il always pop into Hayes Travel in Rothwell to book a holiday and neve... See more
Company replied
Adam, was great as always! I’m currently abroad with friends and wanted to book a further trip with our new friends and Adam was efficient to sort this. This DID NOT disturb my holiday. We cannot reco... See more
Company replied
This time it was Karen, who sorted use out (as Adam need a rest from our wind-ups). As normal excellent service, sorted our River Cruise with a great deal. Visiting Hays Travel in Rothwell (all memb... See more
Company replied
Company details
- #21 of 201 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Jail Yard Parade, LS26 0AF, Rothwell, United Kingdom
- 01138275441
4.9
Excellent
518 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fab staff and holiday price.
18 July 2026
Feeling of being a valued customer…
Feeling of being a valued customer rather then a number, no pressure to accept or sign up on the day.
Time spent talking through the options available was not rushed and thoroughly explained.
27 July 2026
Rothwell branch …
Chris was very friendly and helpful and helped us pick the perfect holiday and took care of every little detail.
26 July 2026
Quick and easy to book the holiday
Quick and easy to book the holiday.
Staff member was very helpful with information which made it easy to decide on this holiday.
16 July 2026
Charlotte was very patient
Charlotte was very patient, she was by herself and explained everything,
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Adam - First Class
Adam, was great as always! I’m currently abroad with friends and wanted to book a further trip with our new friends and Adam was efficient to sort this. This DID NOT disturb my holiday. We cannot recommend Hays Tracel enough!!
17 July 2026
Reply from Hays Travel - Rothwell
Thank you so much for your wonderful review! We are delighted to hear that we could efficiently sort out your trip and that it didn't disturb your holiday. We truly appreciate your recommendation!
Really good customer service
Really good customer service, got us a great holiday, at a very good price , not booked a cruise before and Holly was so good, giving us lots of information and advice.
15 July 2026
Reply from Hays Travel - Rothwell
Thank you so much for your lovely review! 😊
I'm so pleased I was able to help you find a great holiday at a great price. It was a pleasure assisting with your first cruise booking, and I'm glad the information and advice helped make the process easier and more exciting.
Adam was above and beyond helping us
Adam was above and beyond helping us. Very polite. Always book there.
15 July 2026
Reply from Hays Travel - Rothwell
Thank you so much for your lovely review! 😊
Reply from Hays Travel - Rothwell
Thank you for your lovely feedback :)
Holly was very friendly and…
Holly was very friendly and knowledgeable. She was happy to find the best deal for us and was a pleasure to deal with thankyou.
11 July 2026
Reply from Hays Travel - Rothwell
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that we were able to find the best deal for you.
Reply from Hays Travel - Rothwell
Thank you for your lovely feedback :)
Great Service
The member of staff was polite, and informative. She was able to answer all our questions and even looked at various options for us. The service was first class.
30 June 2026
Reply from Hays Travel - Rothwell
Thank you for your lovely feedback!
Reply from Hays Travel - Rothwell
Thank you for your wonderful review! We are so pleased to hear that you received such helpful assistance with your cruise booking. We hope you have a fantastic trip!
Karen was fantastic at helping me
Karen was fantastic at helping me
Make the choice of booking our cruise and was oozing
With her expertise advice , from now on il always pop into Hayes
Travel in Rothwell to book a holiday and never online again with other travel companies
27 June 2026
Reply from Hays Travel - Rothwell
Thank you for your wonderful review! We are so pleased to hear you had such a positive experience. We look forward to assisting you with future travel plans.
Thanks to the staff at Hays Rothwell
Thanks to the staff at Hays Rothwell branch, in particular to Adam who was very patient and helped us decide on the best options for our holiday to take into account our preferences and needs.
20 June 2026
Unprompted review
Reply from Hays Travel - Rothwell
We're so pleased that Adam helped you find the perfect holiday, considering all your preferences. Thank you for your wonderful feedback!
Received excellent treatment from Adam
Received excellent treatment and Adam managed to get the holiday we wan and when we wanted
10 June 2026
Reply from Hays Travel - Rothwell
We are so pleased we could help you find your ideal holiday. Thank you for your kind words.
Great Service as always from Adam at…
Great Service as always from Adam at Rothwell branch 👏 thank you for looking after us 😀
12 June 2026
Reply from Hays Travel - Rothwell
We're so happy to hear you had a great experience! We appreciate your kind words.
Friendly and very helpfull
31 May 2026
Reply from Hays Travel - Rothwell
Thank you so much for taking the time to leave a lovely review!
Very well treated by Adam sorted…
Very well treated by Adam sorted everything out fr us thank u
31 May 2026
Reply from Hays Travel - Rothwell
Thank you so much for taking the time to leave such a lovely review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.