After having our flights cancelled on Tuesday and calling in at such short notice, Donna was fantastic and really helped us with everything we needed. Now sat in Zante having a nice cold beer thanks t... See more
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See what reviewers are saying
All of our expectations were met from the moment we walked into Hays Travel Church St branch in Runcorn. We were looking to book some winter sunshine, we were asked our likes and dislikes for our holi... See more
Company replied
Donna organized are trip to see Andre Rieu's Maastricht concert next year with Shearings, The staff are so helpful and clarify everything you need to know about the holiday. Request are seats on coach... See more
Company replied
The lady was kind good at her job and found me a cheap holiday which I'm very pleased with very good service which l always use hays travel to book my holidays
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Church Street, WA7 1LR, Runcorn, United Kingdom
- 01928238991
4.9
Excellent
496 reviews
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Great customer service
Great customer service - we booked our holiday with Keith who was so helpful and made everything crystal clear. He was sympathetic to our budget, finding us somewhere with great reviews and even sorted out our airport parking. Such a lovely Scottish accent! We'll definitely book through Hays again.
20 July 2024
Reply from Hays Travel - Runcorn Church St
Hi Jen, thanks for such lovely feedback, I am glad I could find something suitable within your budget, I hope you have an amazing time!
Reply from Hays Travel - Runcorn Church St
thanks for taking the time to give us great feedback, I will pass this on for you :)
Holiday booked without stress!
Elizabeth made the experience of booking our family holiday stress free. We were very happy with the flights, location and the look of the accommodation and cannot wait to get there! Would highly recommend Elizabeth at the Runcorn branch.
14 July 2024
Reply from Hays Travel - Runcorn Church St
Thanks for giving such lovely feedback, I will pass this on to Liz :)
Reply from Hays Travel - Runcorn Church St
Thanks Kirsty … Appreciate your feedback!
Friendly staff!
Friendly knowledgeable staff who didn’t try to persuade us to pay extra for optional add-ons when we booked our cruise. Nothing seemed too much trouble!
16 July 2024
Reply from Hays Travel - Runcorn Church St
Thankyou, for using Hays Travel church to book your holiday
Thorough and Promt service by a…
Thorough and Promt service by a friendly staff member at Hays
14 July 2024
Reply from Hays Travel - Runcorn Church St
Thankyou for using Hays Travel Church Street
Reply from Hays Travel - Runcorn Church St
Hope you and your daughter have an amazing time
Liz is amazing
Liz is amazing and she found everything we was looking for. Superb service, very quick and efficient. Thanks Liz
10 July 2024
Reply from Hays Travel - Runcorn Church St
Thanks Chris....Appreciate your feedback!
Reply from Hays Travel - Runcorn Church St
Hope you have an amazing time and thankyou for using this branch
Great service very helpful staff a…
Great service very helpful staff a credit to your company
4 July 2024
Reply from Hays Travel - Runcorn Church St
Glad we could help
I’ve used Hayes on many occasions and…
I’ve used Hayes on many occasions and they always go out of there way to make it a pleasant experience
4 July 2024
Reply from Hays Travel - Runcorn Church St
Was lovely meeting you Robin and so glad we found the right flight for you
Advisor knew what we wanted and found…
Advisor knew what we wanted and found us exactly what we were looking for.
25 June 2024
Reply from Hays Travel - Runcorn Church St
Thankyou for letting us help to find your holiday
Easy to pick holiday
Agent was very knowledgeable making the choice of holiday much easier
22 June 2024
Reply from Hays Travel - Runcorn Church St
Thankyou for your lovely comments Mr Butler. Appreciate your feedback.
Excellent service as always at Hays…
Excellent service as always at Hays Travel Runcorn. Everyone is so friendly and helpful, especially Liz who we have booked our holiday through again this year. Liz gave us all of the information we needed and had excellent knowledge of the area we wanted to travel too. Looking forward to our holiday and will definitely use Hays for our future bookings.
28 June 2024
Reply from Hays Travel - Runcorn Church St
Thankyou for your lovely review Kirsty. Thanks for booking with us! Appreciate it!
Karen and Liz also Keith in your Church street
Karen and Liz in your Church street branch are amazing very helpful also like to mention Keith all three members of staff go out of their way to help with all your needs this is way we will be going back to this branch we always book our holidays with TUI but will definitely go here for the best deal. Allan & Paul
3 June 2024
Reply from Hays Travel - Runcorn Church St
Thanks, Allan I hope you and Paul have a great time and look forward to hearing all about your holiday
Sheila in runcorn shop in thr old town…
Sheila in runcorn shop in the old town is an amazingly kind and thoughtful person she is so helpful and explains everything i always go to hays and sheila in peticular as do all the family
21 May 2024
Reply from Hays Travel - Runcorn Church St
Thankyou, for your lovely review
Perfect accommodation arranged…
Sheila worked hard to find our perfect holiday in Malta. She spoke directly to the hotel to make arrangents for accessible accommodation as I am disabled.
8 June 2024
Reply from Hays Travel - Runcorn Church St
Thankyou for your lovely review
Very happy with the service I received
I was quite happy with the service I received when booking a weekend stay in Europe.
With helpful information given.
9 June 2024
Reply from Hays Travel - Runcorn Church St
Thankyou for booking with us
Lovely woman that dealt with my…
Lovely woman that dealt with my requests, found everything I was looking for. Will use them again
7 June 2024
Reply from Hays Travel - Runcorn Church St
Thankyou for booking with us
Staff are fabulous
Staff are fabulous, approachable, extremely helpful , share their travel experience, take the hassle and stress away from you , take their time to search, for all your requirements
5 June 2024
Reply from Hays Travel - Runcorn Church St
Thankyou Karen for your lovely review
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