After having our flights cancelled on Tuesday and calling in at such short notice, Donna was fantastic and really helped us with everything we needed. Now sat in Zante having a nice cold beer thanks t... See more
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See what reviewers are saying
All of our expectations were met from the moment we walked into Hays Travel Church St branch in Runcorn. We were looking to book some winter sunshine, we were asked our likes and dislikes for our holi... See more
Company replied
Donna organized are trip to see Andre Rieu's Maastricht concert next year with Shearings, The staff are so helpful and clarify everything you need to know about the holiday. Request are seats on coach... See more
Company replied
The lady was kind good at her job and found me a cheap holiday which I'm very pleased with very good service which l always use hays travel to book my holidays
Company replied
Company details
- #22 of 208 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Church Street, WA7 1LR, Runcorn, United Kingdom
- 01928238991
4.9
Excellent
496 reviews
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Excellent service....
Once again great telephone service and booking from
Sheila @ Church Street, Runcorn. I will always book with Sheila, she loves her job. Always thorough, efficient and friendly and matches the best deals for us
23 July 2026
Reply from Hays Travel - Runcorn Church St
Thank you for your lovely feedback, its always our pleasure to sort all your travel arrangements.
Sheila
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely feedback and for choosing to book with us at Runcorn Church Street. Happy to help! Donna.
Very friendly staff and efficient…
Very friendly staff and efficient service
Many thanks
22 July 2026
Reply from Hays Travel - Runcorn Church St
Thank you for your lovely feedback and for choosing Runcorn Church Street time and time again to arrange your holidays. Thanks Jasmine :)
We always book our holidays with…
We always book our holidays with Sheila, church Street Runcorn. Fabulous in every way. I couldn’t ask for more. She goes above and beyond
22 July 2026
Reply from Hays Travel - Runcorn Church St
Thank you for you positive feed back it is very much appreciated. Sheila
Excellent service
Excellent service . Checked for properties in had indicated and at a price that was ok for me . Pleasant customer assistant
14 July 2026
Reply from Hays Travel - Runcorn Church St
Thanks so much for your lovely comment. It was my pleasure to help book your holiday. Jasmine :)
Great service from Ryan
Great service from Ryan, guiding us through our booking to Dom Rep.
and making us aware of information we would have missed without his efficiency.
14 July 2026
Reply from Hays Travel - Runcorn Church St
Thank you for your review, hope you have a fantastic time. Thanks, Ryan
Hays Travel will find your holiday
Called in to Hays Travel in Runcorn Old Town, spoke to Liz and gave her our ideas of what we wanted in our holiday.Liz was very good and helped us to get the holiday we were happy with. Once again Hays Travel came up trumps, thanks Liz.
9 July 2026
Reply from Hays Travel - Runcorn Church St
Thanks so much for your lovely comments Mr Griffiths. Much appreciated! Thanks for booking with us again!
As always,lovely helpful…
As always,lovely helpful staff,understanding of what we want.ive been booking with the travel agents for about 30 yrs.
8 July 2026
Reply from Hays Travel - Runcorn Church St
Thanks so much for your lovely comment. It was my pleasure to help book your holiday. Donna.
Donna organized are trip to see Andre…
Donna organized are trip to see Andre Rieu's Maastricht concert next year with Shearings, The staff are so helpful and clarify everything you need to know about the holiday. Request are seats on coach and room. Booked and have all documents in folder ready to pay full balance next year.
7 July 2026
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comment and for always trusting us here at Runcorn Church Street to book your holiday. Always a pleasure. Thanks, Donna.
Sheila Runcorn old town always fines us…
Sheila Runcorn old town always fines us what we need and what we like 😊
28 June 2026
Reply from Hays Travel - Runcorn Church St
Sheila is just the best! Thanks so much for choosing to book with Runcorn Church Street and for your lovely feedback.
The staff are brilliant and helpful and…
The staff are brilliant and helpful and respectful, thanks team 👍
1 July 2026
Reply from Hays Travel - Runcorn Church St
Thank you for such a kind comment and for continuing to trust us with your holiday bookings. It’s always a pleasure to help, and we look forward to assisting you again soon. Thanks, Jasmine.
Have booked a few holidays with them…and been very happy with them.
Have booked a few holidays with them and always find them helpful and knowledgeable.
Will use them because of those attributes.
24 June 2026
Reply from Hays Travel - Runcorn Church St
Thanks for choosing to book with Runcorn Church Street and your lovely feedback.
The Runcorn branch changed my mind…
The Runcorn branch changed my mind about ever booking straight from the internet, the staff where helpful for every aspect of booking my holiday . The type of help you can’t get booking directly, the professionalism the knowledge, and obviously the cost
1 July 2026
Reply from Hays Travel - Runcorn Church St
Thanks so much for your lovely feedback. We really appreciate you booking with us!
Reply from Hays Travel - Runcorn Church St
Thank you Steph for booking with us again, always a pleasure, thank you, Ryan
As always Sheila knew what we wanted…
As always Sheila knew what we wanted and got us the best deal possible.
26 June 2026
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comment, Sheila is a star and always finds the best for her customers. Thanks again for booking with us here at Runcorn Church Street. Donna.
Reply from Hays Travel - Runcorn Church St
Thank you for your lovely feedback and for choosing Runcorn Church Street time and time again to arrange your holidays. We greatly value your loyalty and are always delighted to assist. Thanks, Jasmine.
Knew where we wanted to go but staff…
Knew where we wanted to go but staff helpful and knowledgeable as always
18 June 2026
Reply from Hays Travel - Runcorn Church St
Thanks for your lovely feedback. Much appreciated!
I was very happy with the information I…
I was very happy with the information I was given
24 June 2026
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comment and for choosing to book with us at Runcorn Church Street. Enjoy your holiday. Donna.
Reply from Hays Travel - Runcorn Church St
Thank you for your lovely comment and for choosing to book your holiday at Runcorn Church Street. Many thanks, Donna.
Felt valued as a customer
Felt valued as a customer, and our needs were fully met, by a very friendly and knowledgeable member of staff
18 June 2026
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comment and for choosing to book with Runcorn Church Street.
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