We were given the best choice of the holiday we wanted and a great deal. Alisa ( from the Rustington Travel agency), who was dealing with our chosen holiday, gave us very good advice and was very hel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jo was absolutely brilliant. Listened to was our requirements were and booked our flights. She identified that I might assistance at the airports and arranged that too. We will certainly be back for... See more
Company replied
Everyone at Hayes Rustington are superb. Extremely knowledgeable and friendly I have booked two more holidays with them for next year Only sad that you are unable to offer golf packages THANK... See more
Company replied
Wanted to take my grandson on his first holiday, got some brochures, but it was a mind field so popped into Hays Travel and they were so helpful, making things easy for us and getting the best flight... See more
Company replied
Company details
- #21 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 34 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #9 of 95 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Street, BN16 3DP, Rustington, United Kingdom
- 01903 868810
4.9
Excellent
895 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful, face-to-face advice
Helpful, face-to-face advice enabled us to make a booking straight away.
14 July 2026
Reply from Hays Travel - Rustington
Ray,
Thank you for your wonderful review! We are so pleased to hear that our face-to-face advice was helpful and enabled you to make a booking straight away. We appreciate your kind words!
Kind Regards
Hays Travel Rustington
Do not book a holiday with this place
Do not book a holiday with this place , I booked a holiday with my friend and couldn’t attend anymore I was told my ticket couldn’t be sold to anyone else without my consent by these people and they allowed the friend I was going with to transfer the holiday without my consent and I lost all the money after being told it could not be sold without my consent the staff were rude and had no empathy at all do not risk booking a holiday with this Company
14 July 2026
Unprompted review
Reply from Hays Travel - Rustington
Good morning Lily,
As explained before, any and all decisions regarding the booking MUST be decided by the lead passenger as can be seen in our booking conditions from when the holiday was booked. Any monies exchanged privately are outside of our control and should be resolved between the passengers.
Kind regards,
The Rustington Team
Always great service
Always great service. Friendly and helpful staff. Hays takes the pressure out of booking a holiday.
9 July 2026
Reply from Hays Travel - Rustington
Debbie ,
Thank you for your wonderful feedback! We are so pleased to hear that our team provides great service and that you find our staff friendly and helpful. We appreciate you choosing us to take the pressure out of booking your holiday!
Kind Regards
Hays Travel Rustington
Jo was absolutely brilliant
Jo was absolutely brilliant. Listened to was our requirements were and booked our flights. She identified that I might assistance at the airports and arranged that too.
We will certainly be back for future bookings
5 July 2026
Reply from Hays Travel - Rustington
Ruth Hughesdon,
Thank you for your fantastic review! We are so pleased to hear that our team listened to your requirements and provided excellent assistance, including arranging airport support. We look forward to helping you with future bookings!
Kind Regards
Hays Travel Rustington
We were given the best choice of the…
We were given the best choice of the holiday we wanted and a great deal. Alisa ( from the Rustington Travel agency), who was dealing with our chosen holiday, gave us very good advice and was very helpful.
The manner of which was very professional and will certainly be using Hays in the future.
5 July 2026
Reply from Hays Travel - Rustington
Christopher J,
Thank you for your wonderful 5-star review! We are so pleased to hear that you received excellent advice and professional service. We look forward to helping you with future holidays.
Kind Regards
Hays Travel Rustington
The staff are wonderful and Jo who…
The staff are wonderful and Jo who managed our booking is efficient and lovely and bubbly who made our booking easy. Many 😊 thanks 🌟
10 July 2026
Reply from Hays Travel - Rustington
Miss K Barrett,
Thank you for your wonderful feedback! We are so pleased to hear that your booking process was made easy and that you found our staff to be efficient and lovely.
Kind Regards
Hays Travel Rustington
Sarah L was so knowledgeable and took…
Sarah L was so knowledgeable and took her time exploring different options and airports for us. We booked a lovely holiday that day
11 July 2026
Reply from Hays Travel - Rustington
MELANIE COLE,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was knowledgeable and took the time to find you a lovely holiday.
Kind Regards
Hays Travel Rustington
I have booked many times at Hays Travel…
I have booked many times at Hays Travel and have always found the experience to be an enjoyable one. In particular Jacob at Rustington branch who has always gone the extra mile, when arranging sometimes a complicated package for me , much appreciated.
I thoroughly recommend Hays.
7 July 2026
Reply from Hays Travel - Rustington
Graham,
Thank you for your wonderful review! We are so pleased to hear that you consistently have an enjoyable experience with us, and that our team goes the extra mile to arrange your packages. We truly appreciate your recommendation.
Kind Regards
Hays Travel Rustington
The lady is Alisa she listened
The lady is Alisa she listened. And understands r
That I am a first time on my own and she explained everything.
7 July 2026
Reply from Hays Travel - Rustington
Margaret,
We are so pleased to hear that our team member provided such clear and helpful explanations. Thank you for sharing your positive experience with us!
Kind Regards
Hays Travel Rustington
Very good travel firm very helpful we…
Very good travel firm very helpful we managed to book a lovely cruise
7 July 2026
Reply from Hays Travel - Rustington
Shirley Moore,
Thank you so much for your wonderful feedback! We are so pleased to hear that you found our team helpful and that we were able to assist you in booking such a lovely cruise. We hope you have a fantastic trip!
Kind Regards
Hays Travel Rustington
Reply from Hays Travel - Rustington
Carol Tyler,
Thank you for your wonderful review! We are so pleased to hear that our team was welcoming and extremely helpful during your visit.
Kind Regards
Hays Travel Rustington
2027 holiday o and Jacob worked really hard to find…
Jo and Jacob worked really hard to find a 2 centre holiday for us all booked for 2027
5 July 2026
Reply from Hays Travel - Rustington
Christine Dalmon,
We're so glad our team could arrange your fantastic 2027 holiday! We appreciate your kind words.
Kind Regards
Hays Travel Rustington
Everyone at Hayes Rustington are…
Everyone at Hayes Rustington are superb. Extremely knowledgeable and friendly I have booked two more holidays with them for next year
Only sad that you are unable to offer golf packages
THANK YOU RUSTINGTON
Gail xx❤️
26 June 2026
Reply from Hays Travel - Rustington
Donald Williams,
Thank you so much for your wonderful review! We are delighted to hear you've had such a positive experience with us and have booked more holidays. We appreciate your feedback regarding golf packages and will certainly take it into consideration.
Kind Regards
Hays Travel
Reply from Hays Travel - Rustington
Carole Russell,
Thank you so much for your wonderful review! We are so pleased to hear that you consistently receive great service and find our staff helpful and friendly.
Kind Regards
Hays Travel
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a lovely time !
Perfect service!
Sarah! She made our experience hassle free and such a pleasure to work with finding our family holiday after significant let down by another provider!
27 June 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a great time !
Extremely helpful member of staff
27 June 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a great time !
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a great time !
Chelsea who booked my trip before…
Chelsea who booked my trip before couldn't be more helpful. Nothing too much trouble. Great SOH and friendly.
26 June 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a lovely time !
Family Holiday
Wanted to take my grandson on his first holiday, got some brochures, but it was a mind field so popped into Hays Travel and they were so helpful, making things easy for us and getting the best flight times and family friendly hotel with great location. They were patient and answered all our concerns
23 June 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a lovely time !
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.