Booking a holiday in hays travel was a good experience. The staff were helpful, talking you through each step of the holiday. Finding you deals . It felt you were understood and that you felt comforta... See more
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We popped into Hays Rustington late one afternoon to see if we could book a last minute few days away in Majorca. We were not disappointed!! The staff were so helpful patient while we made our choices... See more
Company replied
We always use Hays travel at Rustington. We went in to enquire about a holiday we were interested in for 2027 to Fuerteventura. We were assisted by Sarah L, who was extremely helpful and spent a lo... See more
Company replied
Well went in to hays to sort out booking with easy jet Sarah was on the phone for 2-30 minutes to try and sort it out unfortunately easy jet were hopeless and come way it not being sorted it was n... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Street, BN16 3DP, Rustington, United Kingdom
- 01903 868810
4.9
Excellent
947 reviews
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Booking a holiday in hays travel was a…
Booking a holiday in hays travel was a good experience. The staff were helpful, talking you through each step of the holiday. Finding you deals . It felt you were understood and that you felt comfortable. Would definitely book with them again . 5* experience.
29 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Well went in to hays to sort out…
Well went in to hays to sort out booking with easy jet Sarah was on the phone for 2-30 minutes to try and sort it out unfortunately easy jet were hopeless and come way it not being sorted it was not to down to Sarah it was easy jet who could get it right .i take my hat off to her for being so professional well done 5 stars
We went back Wednesday to hays to sort an other holiday to book and we saw Alisa who was fantastic got us very good flights with tui next year
If you are think of booking a holiday please go in to hays the staff in Rustington branch are fantastic will do everything they can to get you the best deal
27 August 2026
Reply from Hays Travel - Rustington
Mrs Kathleen Groves,
Thank you so much for your wonderful review! We're thrilled to hear that our team provided such fantastic service. We always strive to get the best deals for our customers and it's lovely to know you had such a positive experience. We look forward to helping you with your future holiday plans!
Kind Regards
Hays Travel Rustington
The particular consultant we dealt with…
The particular consultant we dealt with - Sarah L from Rustington. Efficient, Clear and concise. She was also friendly with a lovely manor.
26 August 2026
Reply from Hays Travel - Rustington
Rod Farnan,
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided such efficient, clear, and friendly service. We appreciate your kind words.
Kind Regards
Hays Travel Rustington
A great experience.. holiday all booked!
We popped into Hays Rustington late one afternoon to see if we could book a last minute few days away in Majorca. We were not disappointed!! The staff were so helpful patient while we made our choices.. and we came away with a holiday that was made for us…all our travel documents were printed.. we were ready to go! We would definitely recommend Hays to other travellers.. everything had been considered.. transfers.. parking and we had a really lovely time away..!!
28 July 2026
Reply from Hays Travel - Rustington
Mr & Mrs Barber,
Thank you for your fantastic feedback! We are so pleased to hear that our team was helpful and patient in finding you the perfect last-minute holiday. It's wonderful to know that everything was considered for you, and you had a lovely time.
Kind Regards
Hays Travel Rustington
Holiday booking
We always use Hays travel at Rustington. We went in to enquire about a holiday we were interested in for 2027 to Fuerteventura.
We were assisted by Sarah L, who was extremely helpful and spent a lot of time investigating various options for the best deal and flight times. She also arranged assisted travel and airport parking for us too.
She couldn't have done any more and we are extremely pleased with the service.
We actually live in Horsham but prefer to travel to Rustington so that we can book with Hays. It would ve nice if you had a branch of Hays travel in Horsham as we feel that you would generate a lot of business.
23 August 2026
Reply from Hays Travel - Rustington
Edward,
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to assist you efficiently with your holiday booking and that you received such excellent service. We truly appreciate your loyalty and your kind suggestion regarding a branch in Horsham.
Kind Regards
Hays Travel Rustington
Very helpful
The overall helpfulness of the staff,especially Chelsea,who attended to our needs.
14 August 2026
Reply from Hays Travel - Rustington
Cynthis Hepworth,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and attentive to your needs. We truly appreciate you taking the time to share this positive experience.
Kind Regards
Hays Travel Rustington
Jacob was very helpful.
Jacob was very helpful went above and beyond in helping us to book our cruise. Excellent service.
18 August 2026
Reply from Hays Travel - Rustington
mrsLynneSmith,
Thank you for your wonderful review! We are so pleased to hear that you received excellent service and that we could go above and beyond to help you book your cruise.
Kind Regards
Hays Travel Rustington
Always very friendly at the Rustington…
Always very friendly at the Rustington branch nothing is ever too much trouble. Always very helpful
19 August 2026
Reply from Hays Travel - Rustington
Paul,
Thank you for your wonderful review! We are so pleased to hear that our team at the Rustington branch consistently provides such friendly and helpful service, and that nothing is ever too much trouble. We truly appreciate your kind words.
Kind Regards
Hays Travel Rustington
Jo was extremely helpful and made us…
Jo was extremely helpful and made us feel at ease and helped us choose a holiday and hotel to fit are requirements exactly
13 August 2026
Reply from Hays Travel - Rustington
Mr Dungar,
Thank you for your kind review! We are so pleased to hear that our colleague was extremely helpful and made you feel at ease while finding the perfect holiday.
Kind Regards
Hays Travel Rustington
Reply from Hays Travel - Rustington
Mel Barnard,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive excellent help and advice, along with friendly service. We truly appreciate your kind words.
Kind Regards
Hays Travel Rustington
as usual brilliant nothing more to be…
as usual brilliant nothing more to be said they always sort everything out
25 July 2026
Reply from Hays Travel - Rustington
Gail Parsons,
Thank you so much for your wonderful feedback! We are so pleased to hear that we always manage to sort everything out for you. We truly appreciate your kind words.
Kind Regards
Hays Travel Rustington
Elisa could not have been more helpful
Elisa could not have been more helpful, knowledgeable and friendly and we will certainly come back to her again and will be recommending her to everyone 👍👍
16 August 2026
Reply from Hays Travel - Rustington
Mrs Gilly,
Thank you for your fantastic feedback! We are so pleased to hear that our team member was so helpful, knowledgeable, and friendly. We look forward to welcoming you back again.
Kind Regards
Hays Travel Rustington
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a lovely holiday !
Friendly helpful service
13 August 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a lovely holiday !
Lovely friendly staff
Lovely friendly staff. Nothing too much trouble, everything explained clearly. I wouldn't want to go anywhere else.
Jo, a credit to you. A lovely lady
13 August 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a lovely holiday !
Jo Ibiza
Jo. She was able to find me a last min holiday with all my requirements.( A big relief after searching on line for hours and not getting anywhere!)She assisted with flight boarding passes,contacts as well as personally knowing the area of my holiday destination... so some local spots to look up enjoy. Thank you so much Jo for all your time and care Xx
13 August 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a lovely holiday !
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a lovely holiday !
Sarah was very helpful .
7 August 2026
Reply from Hays Travel - Rustington
Michele Greene,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be very helpful. We appreciate you taking the time to share your positive feedback.
Kind Regards
Hays Travel
Jacob was very helpful and informative…
Jacob was very helpful and informative and we were more than happy with our first experience of booking with Hayes Travel Rustington and will definitely be using them again
30 July 2026
Reply from Hays Travel - Rustington
GRAHAM,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive first experience with us and we look forward to assisting you again.
Kind Regards
Hays Travel
Excellent service as always
Excellent service as always.
Sarah is so helpful, finds us just the holiday we want.
6 August 2026
Reply from Hays Travel - Rustington
Mrs Lephard,
Thank you so much for your wonderful feedback! We are so glad to hear that you consistently receive excellent service and find the perfect holiday with us.
Kind Regards
Hays Travel
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