We popped into Hays Rustington late one afternoon to see if we could book a last minute few days away in Majorca. We were not disappointed!! The staff were so helpful patient while we made our choices... See more
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We always use Hays travel at Rustington. We went in to enquire about a holiday we were interested in for 2027 to Fuerteventura. We were assisted by Sarah L, who was extremely helpful and spent a lo... See more
Jo. She was able to find me a last min holiday with all my requirements.( A big relief after searching on line for hours and not getting anywhere!)She assisted with flight boarding passes,contacts as... See more
Company replied
Sarah & Jo were exceptional. They listened to everything we asked they found us a holiday which covered all our requirements they are very professional helpful kind all the staff in Hayes rustington... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Street, BN16 3DP, Rustington, United Kingdom
- 01903 868810
4.9
Excellent
944 reviews
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Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a lovely time !
Jacob at Rustington
Jacob at Rustington was very helpful a s knowledgeable about the holiday we booked.
3 August 2026
Reply from Hays Travel - Rustington
Mr & Mrs Hayward,
Thank you for your wonderful review! We are so pleased to hear that our colleague was very helpful and knowledgeable about your holiday booking. We appreciate your kind words.
Kind Regards
Hays Travel
We always get excellent customer…
We always get excellent customer service, all our questions are answered, we would highly recommend Hays Travel to anyone.
28 July 2026
Reply from Hays Travel - Rustington
Liz,
Thank you so much for your wonderful review! We are so pleased to hear that you consistently receive excellent customer service and that all your questions are answered. We truly appreciate your recommendation.
Kind Regards
Hays Travel
The lady was very helpful and patient…
The lady was very helpful and patient and got us exactly what we wanted.
2 August 2026
Reply from Hays Travel - Rustington
David,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was able to assist you in finding exactly what you were looking for.
Kind Regards
Hays Travel
Sarah & Jo were exceptional
Sarah & Jo were exceptional. They listened to everything we asked they found us a holiday which covered all our requirements they are very professional helpful kind all the staff in Hayes rustington are the best .I wouldn't go anywhere else to book a holiday .we are like a piece of the furniture.poor ladies .
26 July 2026
Reply from Hays Travel - Rustington
Kim,
Thank you for your wonderful review! It's fantastic to hear that our team listened to your needs and found the perfect holiday for you. We truly appreciate your loyalty and are delighted that you feel so comfortable with us. We look forward to helping you with many more holidays in the future!
Kind Regards
Hays Travel
Reply from Hays Travel - Rustington
Jo,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be friendly and helpful.
Kind Regards
Hays Travel
Reply from Hays Travel - Rustington
Thank you for your kind review & Have a great time !
The agent was very helpful and…
The agent was very helpful and knowledgeable, and couldn’t have made our experience any better.
31 July 2026
Reply from Hays Travel - Rustington
Mrs Cyra Bennett,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team member was helpful and knowledgeable, making your experience so positive. We truly appreciate your kind words.
Kind Regards
Hays Travel
All the staff are excellent especially…
All the staff are excellent especially JACOB they are very knowledgeable and have endless patience with my changes
Cannot praise them highly enough 20 stars. Gail
29 July 2026
Reply from Hays Travel - Rustington
Donald Williams,
Thank you so much for your wonderful review! We are absolutely thrilled to hear that our team provided such excellent service and demonstrated endless patience. We truly appreciate your kind words.
Kind Regards
Hays Travel
Very helpful and informative
Very helpful and informative, more options than I was aware of. More than happy with the holiday that I booked. Alisa is a credit to your company.
29 July 2026
Reply from Hays Travel - Rustington
Ronald,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service helpful and informative, and that you are happy with your booked holiday. We appreciate your kind words about our team member.
Kind Regards
Hays Travel
Helpful friendly member of staff.
Helpful friendly member of staff.
He looked at all the possible changes and enabled us to choose times that suited us better.
Would definitely use Hays Travel again.
21 July 2026
Reply from Hays Travel - Rustington
Sarah,
Thank you for your fantastic review! We are so pleased to hear that our team member was able to help you find suitable times and that you would use us again. We truly appreciate your kind words.
Kind Regards
Hays Travel
Booking a holiday is always a joy in…
Booking a holiday is always a joy in Hays Rustington branch , all the staff are lovely and Jo is exceptional she has been helping me book my holidays for years , will never go anywhere else
26 July 2026
Reply from Hays Travel - Rustington
Susan,
Thank you so much for your wonderful review! We are absolutely delighted to hear that booking your holidays with us is always a joy. It means a lot to know that our team provides such a lovely experience, and we truly appreciate your loyalty over the years. We look forward to helping you plan many more amazing holidays!
Kind Regards
Hays Travel
First class service from Jacob as…
First class service from Jacob as always on the case understands what you are looking for in budget terms locations etc
26 July 2026
Reply from Hays Travel - Rustington
Paul ,
We're so glad to hear about your excellent experience and appreciate you recognizing our team's dedication to understanding your needs. Thank you for your kind words!
Kind Regards
Hays Travel
Service great staff very pleasant…
Service great staff very pleasant always got a smile cannot fault anything
26 July 2026
Reply from Hays Travel - Rustington
customer s cartlidge,
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided you with such pleasant service and always had a smile. We truly appreciate your kind words.
Kind Regards
Hays Travel
Great customer service
Great customer service, very helpful with choosing our holiday to Tenerife in January
24 July 2026
Reply from Hays Travel - Rustington
Nicki Goble,
Thank you for your fantastic 5-star review! We are so pleased we could help you choose the perfect holiday to Tenerife. We hope you have a wonderful trip in January!
Kind Regards
Hays Travel
Love the team in the Rustington shop…
Love the team in the Rustington shop always happy to help and go above and beyond. Always friendly x
26 July 2026
Reply from Hays Travel - Rustington
Beverley,
Thank you for your wonderful feedback! We are so pleased to hear that our team goes above and beyond to help. We truly appreciate your kind words.
Kind Regards
Hays Travel
Excellent customer service
Excellent customer service. Jo answered all our questions and had a lot of knowledge.
25 July 2026
Reply from Hays Travel - Rustington
Samantha Murphy,
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided you with excellent assistance and guidance, and that all your questions were answered.
Kind Regards
Hays Travel
Reply from Hays Travel - Rustington
Fiona Stephens,
We are so pleased to hear that you had such a positive experience with us. Thank you for taking the time to share your kind words!
Kind Regards
Hays Travel
Very helpful finding a hotel you want…
Very helpful finding a hotel you want at the best price.
Hays travel is a company you can trust and rely on for any of your holiday needs.
23 July 2026
Reply from Hays Travel - Rustington
MR Bill Redman,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service helpful in finding the perfect hotel at the best price. We truly appreciate your trust and rely on us for your holiday needs.
Kind Regards
Hays Travel
Reply from Hays Travel - Rustington
Helen,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team friendly and helpful with your booking.
Kind Regards
Hays Travel
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