June was very helpful helping in what turned out to be a confusing booking, partly due to me, and we succeeded in the end. Travel Agents working in their Front of House have time consuming roles wh... See more
Company replied
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June was very helpful helping in what turned out to be a confusing booking, partly due to me, and we succeeded in the end. Travel Agents working in their Front of House have time consuming roles wh... See more
Company replied
The shop manager ( Debbie?) was very helpful and explained things clearly and professionally. She covered all the details and options available and provided a comprehensive and impressive level of ser... See more
Company replied
That's a few holidays we have booked with Hays travel they are always very professional and friendly. They listen to your budget and get you the best holiday. They also try to price match if you see a... See more
Company replied
The first time I’ve used a travel agent in over 25 years. Debbie in Rutherglen was extremely helpful and supportive. Showing lots of options and booking us our holiday
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
224 Main Street, G73 2HP, Rutherglen, United Kingdom
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The staff in the Rutherglen branch go above and beyond to find the perfect holiday for me

Reply from Hays Travel - Rutherglen
Went to Rutherglen Branch to book a holiday where I met June,who helped me book my holiday to Benalmadena. June was very helpful and listened to my opinion on what I wanted from my holiday came away very happy with my booking thanks June x

Reply from Hays Travel - Rutherglen
The lady who dealt with me called June was extremely helpful, understanding and very patient with me and I managed to book a holiday with her and came away from the shop delighted and happy. This was in the Rutherglen Branch of Hays Travel.

Reply from Hays Travel - Rutherglen

Reply from Hays Travel - Rutherglen
Friendly and helpful staff always a pleasure to book holidays in this store

Reply from Hays Travel - Rutherglen
Service was excellent with debbie to make sure i got a great holiday booking ,very patient and helpful

Reply from Hays Travel - Rutherglen
Staff all so friendly and knowledable. Got us great deal and gave us great information

Reply from Hays Travel - Rutherglen
Angie always helps us book great holidays, and I had a problem with getting the same flights as my family and she was quick to accommodate for that and find us a solution

Reply from Hays Travel - Rutherglen
Another Great Holiday Booked at Hays Travel Rutherglen. Great Service from Megan once again. Thanks everyone at Rutherglen Hays

Reply from Hays Travel - Rutherglen
As always great service all the staff r lovely & very helpful

Reply from Hays Travel - Rutherglen

Reply from Hays Travel - Rutherglen
June at hays travel is great she is always able to help you get the best holiday for your needs we love her we always go to hays to book all our holidays thanks isabell Haddow

Reply from Hays Travel - Rutherglen
Staff are lovely, just different level of customer service in this branch. It’s been a while since we booked as not been abroad for years, so we weren’t sure where we wanted to go. Staff made us feel at ease within minutes, we had various options to consider which was brilliant!

Reply from Hays Travel - Rutherglen
Deborah went above and beyond to find us the best holiday for our dates . She scrolled through reviews on trip advisor . She’s so pleasant and helpful. All booked up for September. Definitely go back to her again

Reply from Hays Travel - Rutherglen
I booked a cruise with 2 members of my family but thankfully when my aunt and uncle went to get their paperwork as she couldn't print it off the day we booked it was discovered we were booked on 2 different ships and 2 different dates it wasn't resolved as the cruise we wanted was on a different date which I couldn't go as id already put in holidays for the date we originally booked blooming disaster not going to lie i was fuming was so looking forward to my first cruise very disappointed

Reply from Hays Travel - Rutherglen

Reply from Hays Travel - Rutherglen
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