We have used Samantha little a few times for holidays, she’s amazing always fast response, everything is so easy. Definitely first port of call when wanting a holiday😁
Location
Switch locationPersonal Travel Consultant, CA7 4RU Abbeytown, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service. Sam ensured my holiday was exactly what I was looking for and made sure I was happy before booking it.
Sam listened to everything we wanted from this trip and picked out the prefect travel route and hotels. She has planned our internal flights, transfers and has given us hints and tips for while we are... See more
Company replied
Sam helped me book a large group for a stag do and was extremely helpful in giving recommendations & finding us the best deal which made the whole process really easy. Even when we had to modify the b... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant, CA7 4RU, Abbeytown, United Kingdom
4.9
Excellent
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Samantha Little
Thanks Steph! :)
Sam is 5* at what she does
I have booked a few holidays with Sam now and she is excellent at what she does, we booked through Sam to go to Mexico and she listened to us about what we wanted out of the holiday and picked the perfect hotel/location for us and gave us great advice on activities/tourists attractions. She is always there to help if you need anything, especially helpful at any last minute help and advice, thanks again Sam :)
25 November 2023
Unprompted review
Reply from Hays Travel - Samantha Little
Thanks Macy :)
Sam is absolutely first class
Sam is absolutely first class. Literally could not ask for a better service. She has kindly planned our entire month long trip in the finest detail possible. Her customer service is outstanding, as his her dedication to customer satisfaction.
21 January 2024
Reply from Hays Travel - Samantha Little
Thanks Amy :)
Very efficient service
Sam was very knowledgeable, helpful and efficient in dealing with our booking. A great first experience for us using Hays Travel, will definitely use again.
19 January 2024
Reply from Hays Travel - Samantha Little
Thankyou Sandra! :)
We have just booked our 3rd holiday...
We have just booked our 3rd holiday through Sam and now wouldn't book through anyone else! 😁 Sam is so helpful and attentive. She gives us different options everytime and really looks for the best and most suited holiday for us 🥰
6 January 2024
Reply from Hays Travel - Samantha Little
Thanks Katie :)
Sam was amazing and accommodating as…
Sam was amazing and accommodating as always. Thank you!
9 January 2024
Reply from Hays Travel - Samantha Little
Thanks Jodie! :)
Sam was really helpful
Sam was really helpful, explaining everything to us. Nothing was too much. She had amazing customer service and was lovely to speak to.
6 January 2024
Reply from Hays Travel - Samantha Little
Thanks Toni! Excited family holiday to look forward to :)
Sam has always been helpful and answers…
Sam has always been helpful and answers all questions in a timely manner. Sam is enthusiastic and no issue is too much. Even helping outside of working hours.
4 January 2024
Reply from Hays Travel - Samantha Little
Thanks Jessica :)
Travel made easy!
Great service by Sam, sorted me out with long haul flights no probs. A1+++
15 December 2023
Reply from Hays Travel - Samantha Little
Thanks Duncan!
Sam is so helpful and knowledgeable…
Sam is so helpful and knowledgeable about all holiday requests , and makes it so much easier, to choose your holiday...I recommend her t family and friends.
1 December 2023
Reply from Hays Travel - Samantha Little
Thanks Sheila! :)
Trip to Aisa
Recently travelled to Aisa and booked the trip through Sam, she sorted our flights, transfers and picked us the most amazing hotels! The whole trip went so smoothly the holiday was so stress free and enjoyable. Thanks so much 😁
30 September 2023
Unprompted review
Reply from Hays Travel - Samantha Little
Thanks so much Jenny! Glad you both had a fab time in Asia!
Fab service.
Sam was really easy to contact. She found us lots of different holidays in various places from what we described we were looking for. When making the booking Sam made this very simple and easy to do. We cannot wait to go on our honeymoon :)
17 September 2023
Reply from Hays Travel - Samantha Little
Thanks for leaving me this review Kayleigh :) x
Honeymoon
Sam was really helpful and gave us plenty of options and advice when booking our honeymoon!
10 September 2023
Reply from Hays Travel - Samantha Little
Thanks for the review Lois :) x
Outstanding service
Outstanding service. Speedy response with lots of amazing deals, responded to questions I had and promptly got it booked for us. Also worked out of hours to fit in with me. Amazing service. Thank you Sam.
26 August 2023
Reply from Hays Travel - Samantha Little
Thanks Jayne for the review :) Glad yous had a fab time away! x
Easiest way to book a holiday
Easy and hassle free as always very speedy service never any issues cheers Sam
18 August 2023
Reply from Hays Travel - Samantha Little
Thanks for leaving this review Lindz :)
Fantastic experience
Sam was fantastic, went above and beyond to ensure we got something within budget.
31 July 2023
Reply from Hays Travel - Samantha Little
Thanks for leaving this review Sheryl :)
Fantastic everything explained well
Fantastic everything explained well
Booked straight away all information was great
Wud definitely do this again neverhad a easier booking polite and very professional
6 August 2023
Reply from Hays Travel - Samantha Little
Thanks for leaving this review Edith :)
Sam has been beyond helpful and…
Sam has been beyond helpful and reliable, never booked through a travel agent before and I won’t use anyone else now. Really looking forward to our holiday
7 August 2023
Unprompted review
Reply from Hays Travel - Samantha Little
Thanks for leaving this review Gemma & Glad we got you sorted :)
Relax …
Sam was fantastic from searching for the best deals to keeping me informed about checking in etc.Excellent service
27 July 2023
Reply from Hays Travel - Samantha Little
Thanks for leaving this review Sallie :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.