Sarah made the experience great! She always makes time to respond to questions efficiently and in a friendly manner. Sarah has been so helpful from the moment of booking and even whilst on our vacati... See more
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This is our third cruise booked with Sarah, her attentive nature makes the experience from booking, right through to the holiday itself is excellent. All three occasions she has beaten other quotes, I... See more
We booked our cruise through Sarah Bell Sampson @ Hays Travel and Sarah couldn't have made the booking process any easier. She was so friendly and talked us through all our options and very informativ... See more
Company replied
Sarah was Very friendly and knowledgeable. She looked into various options and gave us some great choices. When we decided on the holiday for us, she was also very knowledgeable about the areas we w... See more
Company details
- #22 of 208 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Sarah Bell-Sampson, S20, Sheffield, United Kingdom
- 01144075268
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Sarah was marvellous and I received…
Sarah was marvellous and I received phone call when expected and replies to my questions were answered immediately.

Reply from Hays Travel - Sarah Bell-Sampson

Reply from Hays Travel - Sarah Bell-Sampson
Sarah was great.Really friendly and…
Sarah was great.Really friendly and gave us all the information we needed to book our holiday.Would thoroughly recommend her.

Reply from Hays Travel - Sarah Bell-Sampson
Sarah is very helpful
Sarah is very helpful. I have booked a few holiday now with Sarah and so has a friend I referred on.

Reply from Hays Travel - Sarah Bell-Sampson
Sarah was so helpful from the start of…
Sarah was so helpful from the start of us enquiring about the cruise. She made the process really easy and enjoyable. I would definitely recommend Sarah if your looking to book a holiday!!

Reply from Hays Travel - Sarah Bell-Sampson

Reply from Hays Travel - Sarah Bell-Sampson
Sara Bell-Sampson was amazing
Sara Bell-Sampson was amazing. So friendly and answered all my questions in great detail. I'm so happy to have booked my cruise with her

Reply from Hays Travel - Sarah Bell-Sampson

Reply from Hays Travel - Sarah Bell-Sampson
Brilliant service
Brilliant service, Sarah was very knowledgeable and helpful. Did exactly what she advised she would do.

Reply from Hays Travel - Sarah Bell-Sampson
Very good service even though I knew…
Very good service even though I knew more or less what we were after
Sarah got us the best price
Very good at communicating and seeing to those little extras we need
I’m sure we will ask Sarah again to find us our holiday we are lucky to have around 4 per year

Reply from Hays Travel - Sarah Bell-Sampson
Absolutely amazing and hassle free…
Absolutely amazing and hassle free customer service. Very helpful, honest and considered rep (Sarah) who was going over and beyond to match our requirements with the budget. Great experience over all. Many thanks 😊

Reply from Hays Travel - Sarah Bell-Sampson
Friendly and reliable service
Friendly and reliable service. Always on hand to help with any query’s about the bookings and quick responses.

Reply from Hays Travel - Sarah Bell-Sampson
Good professional service.
Sarah, listened to our needs and delivered what we asked for.
We are more than happy.

Reply from Hays Travel - Sarah Bell-Sampson
Sarah Bell-Sampson was extremely…
Sarah Bell-Sampson was extremely helpful. Very detailed and prompt making my decision to book easy.
I attended the Greenock shop and after waiting an hour was advised prices would be emailed over and they where never sent.
I was then given Sarah’s details and I had a response within the hour. Her information was very detailed and she gave me various options to chose from. Nothing was ever a hassle and she couldn’t have done anymore for me.
I would recommend Sarah to anyone looking to book with Hays. Thanks Sarah :)

Reply from Hays Travel - Sarah Bell-Sampson

Reply from Hays Travel - Sarah Bell-Sampson
Top quality service and attention to…
Top quality service and attention to detail. Went the extra mile to ensure our needs were met.

Reply from Hays Travel - Sarah Bell-Sampson
Super Helpful Rep
I wanted to join my family on a holiday that they had already booked. Sarah, the Hays rep, got me sorted out in super quick time. Not only that, she got me an upgraded room when she discovered that this would be cheaper for me.

Reply from Hays Travel - Sarah Bell-Sampson
Fantastic service tailored to our…
Fantastic service tailored to our needs. Really helpful is explaining all of the different options and was really patient as we made our decision. Would recommend x

Reply from Hays Travel - Sarah Bell-Sampson
helped my so much booking our first…
helped my so much booking our first family holiday couldnt thank you enough

Reply from Hays Travel - Sarah Bell-Sampson
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