Hays travel Scarborough 👌. We would highly recommend, brilliant friendly staff , very knowledgeable. Customer service is fab 😊. From walking through there doors you are always welcomed with a smile... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We recently booked a holiday through Hays Travel Scarborough and as usual received brilliant service. Victoria really went out of her way to help us find the right holiday - nothing was too much trou... See more
Company replied
I have to commend Izzy for her help. She went out of her way to help 2 elderly ladies. We came in to book a holiday for 1 person as I had already booked mine and had us put together. We also finished... See more
Company replied
Everything I asked for, very clear on the weeks journey and port stops. Showed pictures of all the stops. What I will be able to see. Showed the cruise ship and choice of cabins, gave me some c... See more
Company replied
Company details
- #20 of 205 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 54 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Aberdeen Walk, YO11 1BA, Scarborough, United Kingdom
- 01723 817677
5.0
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service From The Girls At…
Excellent Service From The Girls At Hays Scarborough, I Wouldn't Go Anywhere Else.
12 August 2026
Reply from Hays Travel - Scarborough
Thank you for your continued support to Hays Scarborough it is very much appreciated. We look forward to helping you with the next one haha
Thanks again
Izzy :-)
Reply from Hays Travel - Scarborough
Thank you so much for this lovely 5* review! Thank you for booking with me! - Issy
Reply from Hays Travel - Scarborough
Thank you for this great review and scoring me 5 stars it really is appreciated - Have a fantastic holiday
Thanks again
Saph :-)
Holiday booking
We recently booked a holiday through Hays Travel Scarborough and as usual received brilliant service. Victoria really went out of her way to help us find the right holiday - nothing was too much trouble.
We always use this travel agent and always find the staff really pleasant and helpful and this does not stop once a holiday is booked as they continue to provide help and support right up to the date of travel.
6 August 2026
Reply from Hays Travel - Scarborough
Thank you so much for taking the time to write this lovely review and score me 5 stars! it really is appreciated and I hope you have the best holiday. I look forward to helping you again in the future
thanks again
Vic :-)
I have to commend Izzy for her help
I have to commend Izzy for her help. She went out of her way to help 2 elderly ladies. We came in to book a holiday for 1 person as I had already booked mine and had us put together. We also finished up booking another holiday for both of us which we hadn't intended booking when we came in. Lovely to get good friendly service
7 August 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing review and scoring me 5 stars it really is appreciated. I'm glad we managed to get you all sorted. I hope you have an amazing holiday :-)
Thanks again
Izzy
Amy is a star
Amy was really lovely and very helpful. Nothing was too much trouble and she used her knowledge, skills and patience to make our holiday search as easy and painless as possible! Thank you so much!
6 August 2026
Reply from Hays Travel - Scarborough
Thank you for taking the time to review my service and score me 5 stars it really is appreciated. I hope you have n amazing holiday and look forward to helping you again in the future!
Thanks again
Amy
Very helpfull and polite advisor
6 August 2026
Reply from Hays Travel - Scarborough
Thank you for taking the time to review my service and score me 5 stars it really is appreciated. I hope you have n amazing holiday and look forward to helping you again in the future!
Thanks again
Izzy
Staff took time to look at different…
Staff took time to look at different options for our holiday. Myself and wife felt very comfortable in advisors prescence, very friendly, approchable and knowledgeable. Many thanks.
24 July 2026
Reply from Hays Travel - Scarborough
Thank you for taking the time to review my service and score me 5 stars it really is appreciated. I hope you have n amazing holiday and look foward to helping you again in the future!
Thanks again
Izzy
Great service as normal it’s a happy…
Great service as normal it’s a happy environment plenty of smiles and not a bad cup of tea from Paul.
5 August 2026
Reply from Hays Travel - Scarborough
Thank you to you both for your continued support it is much appreciated. Its always a pleasure booking your cruises and i hope you have an amazing time :-) oh and thanks for the toms!
Thanks again
Beckie
First Cruise, excited!
Everything I asked for, very clear on the weeks journey and port stops. Showed pictures of all the stops. What I will be able to see.
Showed the cruise ship and choice of cabins, gave me some clear advice which I appreciated!
Cruise extras explained so I could choose my best fit.
Also journey options to get to Southampton.
Cruise booked for next year!
Really covered all, including insurance.
Great experience! Very happy, nice staff x
3 August 2026
Reply from Hays Travel - Scarborough
Thank you so much for this amazing review! I absolutely love Cruising so I hope you do too! It will be a fab trip and thank you for choosing me to book it for you! - Saph
Excellent bookings 👌
Hays travel Scarborough 👌. We would highly recommend, brilliant friendly staff , very knowledgeable. Customer service is fab 😊.
From walking through there doors you are always welcomed with a smile . We have been on lots of amazing holidays , the staff know exactly what we like. We always come away very happy customers .
26 July 2026
Reply from Hays Travel - Scarborough
Thank you so much for always choosing us as your agent of choice! Love having you both in store and booking you fab trips! Thanks so much! - Amy
Excellent Scarborough branch staff
Beckie was spot on with her assistance. Couldn’t have asked for better. She covered every detail that we needed.
2 August 2026
Reply from Hays Travel - Scarborough
Morning thank you so much for this lovely review it was a pleasure booking your cruise again. I hope you have an amazing time and look forward to helping you again in the future.
Kind Regards
Beckie :-)
We had a great experience at hays…
We had a great experience at hays travel Scarborough . Leanne was both professional and very friendly , will definitely use again
2 August 2026
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday! Have the best time :-)
thanks again
Leanne :-)
Helpful staff
31 July 2026
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday! Have the best time :-)
thanks again
Leanne :-)
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday! Have the best time :-)
thanks again
Kelly :-)
Great Service ..
Great Service ...
Nothing Too Much Trouble...
Big Shout Out For Branch Manager Rebecca Dack / Scarborough Who Sorted My Booking Even On Her Day Off !!
Thank You ...
25 July 2026
Reply from Hays Travel - Scarborough
Hi Helen! thank you so much for this fab review it really is appreciated. I know you will have the best time especially on those Jameson's haha - I will have to see if i can get the same week so we can do some Elvis backing dancing! Anything you need just shout and sorry for the mishap with date of birth. Speak soon and take care
Thanks again
Beckie :-)
Very helpful staff member Isobel
Very helpful staff member Isobel, made the booking process a lot easier than booking online with the added benefit of booking carparking at the same time.
26 July 2026
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday! Have the best time :-)
thanks again
Izzy :-)
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday! Have the best time :-)
thanks again
Vic :-)
Beckie and staff were excellent as…
Beckie and staff were excellent as always. I will be banned by hubby from entering Hays @ Scarborough only went in to take my passports and ended up booking a short break to Rome as it was such a good deal.
24 July 2026
Reply from Hays Travel - Scarborough
Hi Jackie love this review we are very good at spending your money haha! You will both love Rome. Thanks for your continued support it really is appreciated!
Thanks again
Beckie :-)
We had Victoria as our agent
We had Victoria as our agent. Very experienced explained everything to us also helped us in the right decision.
Great travel agent. Will definitely use in the future.
30 July 2026
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday! Have the best time :-)
thanks again
Vic :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.