Sarah greeting us with a lovely smile. Going through the process of booking our next cruise with in depth explanation of the cruise. Giving us a printed copy of what we had agreed to and being very he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always we were warmly greeted upon entering the store. This time we knew which cruise we wanted to book so did not need any help with that. The whole booking process was done very efficiently and e... See more
Company replied
Nikki was excellent booked exactly what we wanted for our honeymoon. Took time to explain everything
Company replied
Very helpful, very informative and a really pleasant experience Sarah was brilliant and would highly recommend to all. I wouldn’t book with anyone else other than hays shanklin Isle of Wight branch. T... See more
Company replied
Company details
- #22 of 198 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 94 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
32 Regent Street, PO37 7AA, Shanklin, United Kingdom
- 01983 866266
5.0
Excellent
644 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely helpful in the Shanklin…
Extremely helpful in the Shanklin office The experience i have had is undoubtedly the best that anyone can get .
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nikki was excellent booked exactly what…
Nikki was excellent booked exactly what we wanted for our honeymoon. Took time to explain everything
18 July 2026
Reply from Hays Travel - Shanklin
Thankyou so much for your lovely review, it was my pleasure to get your Honeymoon booked for you xx
Sarah greeting us with a lovely smile
Sarah greeting us with a lovely smile. Going through the process of booking our next cruise with in depth explanation of the cruise. Giving us a printed copy of what we had agreed to and being very helpful and professional with our questions. Would recommend Hays Travel.
15 July 2026
Reply from Hays Travel - Shanklin
Thank you for your wonderful review! I am so pleased to hear that you had such a positive experience booking your next cruise. It is always a pleasure to see you both :) Kindest regards, Sarah
Donna from the Shanklin branch was…
Donna from the Shanklin branch was lovely, she took the time to understand what myself and my family required and helped us to look at different options and find our holiday in a location that we love.
15 July 2026
Reply from Hays Travel - Shanklin
Thank you for your kind comments , I'm glad we got it right for you.
kind regards
Donna Allen
All the staff are friendly and helpful…
All the staff are friendly and helpful they make your holiday from the start
7 July 2026
Reply from Hays Travel - Shanklin
Thank you for the lovely comments , it's always a pleasure sorting out your trips away.
kind regards
Donna :-)
Helpful patient and efficient.
5 July 2026
Reply from Hays Travel - Shanklin
Thank you Mrs Hopkins, it was a pleasure sorting out your trip.
kind regards
Donna
Very helpful and friendly
Very helpful and friendly, no pressure to book went through everything with me.
9 July 2026
Reply from Hays Travel - Shanklin
Thank you for your review. It was lovely to see you and find you what you wanted
Reply from Hays Travel - Shanklin
Thank you for taking the time to leave a review and thank you for coming to us again for your travel needs
Reply from Hays Travel - Shanklin
Thank you for leaving a review and booking with us
Reply from Hays Travel - Shanklin
Thank you for your review, it's always lovely to see you :)
The girls in the shanklin branch are…
The girls in the shanklin branch are always happy and pleased to see us
2 July 2026
Reply from Hays Travel - Shanklin
Always lovely to see you, thank you for booking with us again
Very happy with the customer service…
Very happy with the customer service very helpful and a great holiday booked and paid for
2 July 2026
Reply from Hays Travel - Shanklin
Thankyou for your kind review , It was a plesure to get this booked for you :)
Promp quote after my telephone call
Promp quote after my telephone call. Competitive price and lovely to have the support from Hays Shanklin. Thank yo
24 June 2026
Reply from Hays Travel - Shanklin
Thank you for taking the time to leave a review and thank you for booking with us again, we really do appreciate it.
Sarah was amazing and super helpful
Sarah was amazing and super helpful. She got me everything I asked for within my budget!
19 June 2026
Reply from Hays Travel - Shanklin
Thank you for your lovely review. It was a pleasure to book such a special holiday for you :) I hope you enjoy your honeymoon. Kindest regards, Sarah
Donna was very helpful and…
Donna was very helpful and knowledgeable on the destination I had chosen. It was done with short notice but she found me a great deal. I'm very pleased
16 June 2026
Reply from Hays Travel - Shanklin
Thank you, your kind words mean a lot.
Donna :-)
Donna at shanklin office is excellent…
Donna at shanklin office is excellent and very patient knowledgeable and professional especially as my husband probably drove her to distraction but she remains totally unflappable
13 June 2026
Reply from Hays Travel - Shanklin
Lisa, always a pleasure booking your holidays . I love a bit of a challenge to find my customers what is going to be best for them.
Looks like an amazing trip.
Donna :-)
Booking our cruise
As always we were warmly greeted upon entering the store. This time we knew which cruise we wanted to book so did not need any help with that. The whole booking process was done very efficiently and everything was double checked for us to ensure all details of the booking were correct. The member of staff was very professional but friendly throughout and made us feel comfortable and reassured with the whole process. Highly recommended and less stressful than trying to book online ourselves.
6 June 2026
Reply from Hays Travel - Shanklin
Thankyou for your kind review, It was my pleasure to get this booked for you x
Went in to pay for one trip
Went in to pay for one trip. Came out with my next ideal holiday. Always a pleasure to visit the branch .
6 June 2026
Reply from Hays Travel - Shanklin
Always a pleasure to see you and thank you for booking with us again
Holiday booked within 30mins great work…
Holiday booked within 30mins great work by Donna at Shanklin Branch, again. She arranged our previous Malta holiday thank you
12 June 2026
Reply from Hays Travel - Shanklin
Hi Elaine,
Thank you for your lovely comments . It's always a pleasure booking your holidays .
kind regards
Donna
We have high expectations when we are…
We have high expectations when we are booking a holiday with Sarah at Hays travel, in Shanklin. We have never been disappointed with the service, knowledge and application that Sarah always presents, whether when making an enquiry or a booking. The entire team are very helpful and approachable.
9 June 2026
Reply from Hays Travel - Shanklin
Thank you for another wonderful review. Your kind words and loyalty means a lot to me . It is always a pleasure to see you both and book your next adventures. Best wishes, Sarah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.