We went into the south shields branch for currency plus to get a price a holiday to Egypt. All 3 lady's we very professional, curtious and looked for the best holiday deal for us. Advised us on w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very friendly efficient and knowledgeable Nicola was helpful and effective, it was obvious she is very experienced. Despite being in a very busy agency the team are always happy to help follow up... See more
Company replied
Kerry Assistant Manager in the Denmark Centre branch is fantastic. I’ve been dealing with her for about 3 years now and nothing is ever a problem. Her manner and attitude is second to none.
Company replied
My friends and family members always ask me how I get so many holidays. I have 3 words…. KERRY at HAYS TRAVEL. She works her socks off to find us amazing holidays at brilliant prices! Couldn’t be w... See more
Company replied
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Denmark Centre, NE33 2LR, South Shields, United Kingdom
- 01914329382
4.9
Excellent
822 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Coach holiday at Easter
I was able to book an Easter holiday without any trouble
Looking forward to it
9 November 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks Pat :) x
FIRST YOUR A GREAT COMPANY ,WILL ALWAYS…
FIRST YOUR A GREAT COMPANY ,WILL ALWAYS ONLY USE HAYS ,THE STAFF AT SOUTH SHIELDS[DENMARK CENTRE] ARE WONDERFUL ,ALL SO,SO ,HELPFUL,WE HAVE NOW BEEN TO EYGPT,CYPRUS,CANERIES,TURKEY,AND JUST BOOKED NORTH AFRICA VIA HAYS,HAVING HAD A BAD EXPERIENCE WITH LOVE HOLIDAYS/ON THE BEACH A COUPLE OF YEARS AGO ,WILL NOW ONLY USE AN AGENT WITH STAFF [HUMAN ]NOT A.I.SO WONDERFUL HAYS AND THERE STAFF ,FIT THE BILL PERFECT .THANKS LADIES AT HAYS S/SHIELDS
8 November 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks so much for the lovely feedback, its a pleasure booking you both as always :)
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your kind comments it was a pleasure booking your holiday. :)
Very helpfull in choosing our cruise
Very helpfull in choosing our cruise, easy booking.
23 October 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Robert :)
Superb knowledge of what our needs were…
Superb knowledge of what our needs were when explained really helpful staff
28 October 2025
Reply from Hays Travel - South Shields Denmark Centre
Thank you for lovely feedback
Reply from Hays Travel - South Shields Denmark Centre
Thank you so much for your kind comments its always a pleasure. :) Thanks Again x
Nice warm greetings when you enter
Nice warm greetings when you enter, all the staff are so friendly and helpful having used this shop several times now and always made to feel welcome
12 October 2025
Reply from Hays Travel - South Shields Denmark Centre
Thank you so much for your kind words :)
Useful advice on different resorts
Useful advice on different resorts and hotels was offered. Staff took time to review different options, and no pressure was applied to book immediately. Instead, we agreed that we would take the information home, review it, and then make a booking once we were sure and comfortable with the choice, which we did.
14 October 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Mr Parker :)
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback.
Went ask for a holiday I wanted but she…
Went ask for a holiday I wanted but she found me the same deal I wanted she look on computer and found me a better deal and cheaper than staff was very good
12 October 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Keith :)
Very helpful
Very helpful. All queries answered holidays booked very quickly. Thank you grace
28 September 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Laura :)
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Susan :) x
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
Reply from Hays Travel - South Shields Denmark Centre
Thanks for your lovely feedback Lynn :)
Very friendly professional helpful and…
Very friendly professional helpful and put you at ease a pleasure to go there
28 September 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Mr Finlay :)
Very informative and helpful00
18 September 2025
Reply from Hays Travel - South Shields Denmark Centre
Thank you for you kind words :)
As usual top team in the Denmark Centre…
As usual top team in the Denmark Centre made booking our holiday booking easy and fun. We had loads of queries and questions that were dealt with efficiently and i couldn't recommend Hays more highly! Thanks to Kerry for sorting us out.
23 September 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks Michael :)
Reply from Hays Travel - South Shields Denmark Centre
Thanks Trish :) x
Reply from Hays Travel - South Shields Denmark Centre
Thanks for booking and your lovely feedback :)
Fabulous service
The easiest of booking with a very nice consultant who looked of options within our budget. We took time to look at options and nothing was too much trouble.
11 September 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks for booking and your lovely feedback :) x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.