We always go and see Debs the manager she goes above and beyond to find the right trip for us , she is honest if she thinks a hotel isn't good for us ,we were there for 3 hours but it was worth it to... See more
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Myself and my friends always book with Hays Travel. We like meeting the friendly staff and especially Debbie the manager who is very professional and her travel knowledge is outstanding. We recently... See more
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The staff in Prince Edward Road, South Shields are always friendly and helpful. Over the past few years, we've built up a relationship with the team and enjoy visiting and appreciate their professiona... See more
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Demi at the Nook South Shields branch is brilliant! Nothing is ever too much trouble for her. She’s helped book my holidays for the past few years and I’ve never had any problems. She’s so thought... See more
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Company details
- #20 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
163 Prince Edward Road, NE34 8PL, South Shields, United Kingdom
- 0191 4556411
5.0
Excellent
1k reviews
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All staff very friendly and…
All staff very friendly and knowledgeable especially Kate who is making us bankrupt !
29 July 2026
Reply from Hays Travel - South Shields The Nook
Hi David, Thanks so much for the lovely feedback, I really appreciate it! I am very good at taking money you should know this by now haha Kate x
Asian cruise, spur of the moment decision
Having only popped in to pay money off a cruise we happened to see another cruise promoted by Hays in their store.
We asked Abbie to price it up for us. She emailed this to us, and we quickly went back in and Abbie booked it all for us. Very pleased with all aspects of the booking procedure and with the way we were treated by Abbie and the rest of the staff.
We still prefer the personal touch you get by booking instore rather than by doing it online.
28 July 2026
Reply from Hays Travel - South Shields The Nook
Hi Ian, Thank you so much for the lovely review! It was a pleasure booking your holiday, I am sure you will have an amazing time! Look forward to seeing you again soon. Thanks, Abbie :)
Always a pleasant experience with demi…
Always a pleasant experience with demi at the nook south shields.
28 July 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for taking the time to leave a lovely review! It's always a pleasure booking your holidays - Demi :)
Reply from Hays Travel - South Shields The Nook
Hi Frances, Thank you so much for the lovely review! I hope you have an amazing time at Wimbledon. Thanks, Abbie :)
Reply from Hays Travel - South Shields The Nook
Hi Allison, Thank you for the lovely feedback! I really appreciate it. Kate x
very helpful very patient and was…
very helpful very patient and was able to answer all my questions I couldn't have managed without her help
25 July 2026
Reply from Hays Travel - South Shields The Nook
hi joan thanx for such lovely comments had a lovely catch up with you on sat the family will be over the moon that you are going
deb x
Grace and Amy at the Hays store at the…
Grace and Amy at the Hays store at the Nook, South Shields, were so helpful, friendly and professional.
26 July 2026
Reply from Hays Travel - South Shields The Nook
Thankyou for your kind words Cath, it was a pleasure - i hope you and your sister have a lovely time x
Another cheeky short break all sorted…
Another cheeky short break all sorted with the expert guidance of Deb . That’s the fourth one arranged by Deb for us for 2027 so far . Thankyou ✈️👙🌞🎾
24 July 2026
Reply from Hays Travel - South Shields The Nook
hi jo love it!!!our facebook page is lethal ha haaa you are gonna love wimbledon!!!i always have a little chuckle when i get an email from you
deb x
Fantastic staff
Fantastic staff. Nothing was too much trouble and they went above and beyond
16 July 2026
Reply from Hays Travel - South Shields The Nook
Hi Derek thankyou so much for leaving such a lovely review, it was a pleasure to book your holiday i hope yous have a fab time away! - Thanks Aimee :)
Always use Hays Travel
Always use Hays Travel - the Nook South Shields - find all the staff very friendly
Spend time with you making sure it’s the right holiday for you at the best price possible
I always recommend to friends and family
21 July 2026
Reply from Hays Travel - South Shields The Nook
Hi Elaine, Ah thank you for the lovely feedback, I really appreciate it. Thanks Kate x
Debbie was amazing
Debbie was amazing, I really enjoyed booking my holiday and felt really relaxed and supported, thanks :)
10 July 2026
Reply from Hays Travel - South Shields The Nook
hi gabrielle
it was lovely to chat to you the other day im sure you are going to have a fab time in greece let me know how you found everything when your back enjoy!!!
deb x
Holiday Success
The staff member was very patient and took time to take us through available holidays. As usual we came away with the perfect holiday . Thanks we will be back .
15 July 2026
Reply from Hays Travel - South Shields The Nook
Hi Christine, Thank you so much for the lovely review! I am so glad we managed to get you book up - I hope you have a lovely time in Lake Garda. Thanks, Abbie :)
I always feel welcomed by all the…
I always feel welcomed by all the staff.
Nothing is a bother to them. I always deal with Debbie and have done for years. She keeps me right as I’m very laidback and just like an easy life.
I most certainly not go any where else to book a holiday.
14 July 2026
Reply from Hays Travel - South Shields The Nook
ha ha anne i did have a little chuckle at your review!!!u know we love you coming into branch we will always keep you right dont worry!!!see you soon
deb x
Reply from Hays Travel - South Shields The Nook
Hi John thankyou for taking the time to leave a lovely review, i hope yous have a fab time in Benidorm! - Thanks Aimee :)
Just called in to shop at the nook to…
Just called in to shop at the nook to book a holiday to salou
Had a big help from Kate with booking it very friendly and helpful
First class job to all
11 July 2026
Reply from Hays Travel - South Shields The Nook
Hi Gary,
Thank you for your wonderful feedback! I am so pleased to hear that you had such a positive experience booking your holiday with me. Thanks again. Kate :-)
Reply from Hays Travel - South Shields The Nook
Hi Debby, Thanks so much for your lovely feedback! I hope you have an amazing time in Torremolinos. Thanks, Kate :)
Abbie
Abbie, at Hays Nook branch in South Shields, was, as usual, very pleasant and helpful and knew what my friend and I preferred which made for an easy choice.
I wouldn't hesitate from using Hays for future holiday bookings!
8 July 2026
Reply from Hays Travel - South Shields The Nook
Hi Susan, It was lovely to see you once again! I hope you and Joyce have a lovely cruise, the itinerary sounds amazing! Look forward to seeing you again soon, thanks for the lovely review. Thanks, Abbie x
We always go to Hayes Nook
We always go to Hayes Nook. The girls know us and what we need. Great service from staff who know us. No fuss.
7 July 2026
Reply from Hays Travel - South Shields The Nook
Hi David, Thank you so much for the lovely review! It was great to see you again. I hope you have an amazing time returning to your favourite place. Thanks, Abbie :)
First Class
The whole experience was first class from start to finish. Deb and the team are a credit to Hays Travel.
7 July 2026
Reply from Hays Travel - South Shields The Nook
ah thankyou soo much for the amazing feedback im sure you will all have an amazing time!!!as long as you can keep the secret ha ha!!!
deb x
Staff at the nook branch South Shields…
Staff at the nook branch South Shields are very impressive. They are friendly professional and go out of their way to help.
5 July 2026
Reply from Hays Travel - South Shields The Nook
Ahh thank you Helen for your lovely review! It's always a pleasure sorting your hols and I am sure you will both have a fab time in New York! - Demi :)
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