We always go and see Debs the manager she goes above and beyond to find the right trip for us , she is honest if she thinks a hotel isn't good for us ,we were there for 3 hours but it was worth it to... See more
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Myself and my friends always book with Hays Travel. We like meeting the friendly staff and especially Debbie the manager who is very professional and her travel knowledge is outstanding. We recently... See more
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The staff in Prince Edward Road, South Shields are always friendly and helpful. Over the past few years, we've built up a relationship with the team and enjoy visiting and appreciate their professiona... See more
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Demi at the Nook South Shields branch is brilliant! Nothing is ever too much trouble for her. She’s helped book my holidays for the past few years and I’ve never had any problems. She’s so thought... See more
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Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
163 Prince Edward Road, NE34 8PL, South Shields, United Kingdom
- 0191 4556411
5.0
Excellent
1k reviews
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Reply from Hays Travel - South Shields The Nook
Hi George, Thanks so much for your lovely review! I hope you have an amazing time in Rome celebrating your special birthday. Look forward to seeing you again soon. Thanks, Abbie :)
Good service
Good service - staff listened to our requirements and was kind enough to print out the confirmation of booking
17 March 2026
Reply from Hays Travel - South Shields The Nook
Hi Stephanie, Thank you for the lovely feedback, I really appreciate it. Kate x
The girls in the shop were fabulous!
The girls in the shop were fabulous!!
Only problem is I’ve booked a room with private pool and I’ve been onto hotel to check that pool is in the sun and they are now saying I need to pay extra to guarantee this which I’m really not happy about!!
14 March 2026
Reply from Hays Travel - South Shields The Nook
Hi Tracey, Thank you so much for your feedback.. I will give you a call regarding the other. Thanks Clare
Great service at Hays
Always great to see the lovely staff at Hays making holiday bookings that bit easier.
18 January 2026
Reply from Hays Travel - South Shields The Nook
Hi Gillian, Thank you for the lovely feedback, we really appreciate it. Demi x
Helpful friendly service
Helpful friendly service. Took time to ensure all details were as we wanted.
4 March 2026
Reply from Hays Travel - South Shields The Nook
Thank You so much for taking the time to give us your feedback.
It was a pleasure booking your first cruise to celebrate your 60th Birthday! Im sure you will have a fab time.
Clare
The joys of booking with Hays I always book my holidays with Hays…
I always book my holidays with Hays travel at the Nook in South Shields because the girls are always so helpful and polite and patient when I have been indecisive about where I want to go They are always cheerful I will always be happy to book through this office
25 February 2026
Reply from Hays Travel - South Shields The Nook
Hi Sandra, ahh thank you so much for your lovely review! It is always a pleasure booking your holidays! - Demi x
Always go to hays travel
As always Hays travel make it an easy and enjoyable experience to book my holiday . Big shout out to Abbie at Prince Edward road branch for doing all the hard stuff . Thank you x
24 February 2026
Reply from Hays Travel - South Shields The Nook
Hi Nichola, I hope you have an amazing time returning to your favourite place! It's always a pleasure booking your holidays, look forward to seeing you again soon. Thanks, Abbie :)
Deb Howe once again bent over backwards…
Deb Howe once again bent over backwards to book my holiday .After 25 years of knowing her,Well done again
Deb.
25 February 2026
Reply from Hays Travel - South Shields The Nook
hi michael we love seeing you in branch. it sounds like a great tour you are going on, and yes ive definatly got a few more wrinkles and grey hairs since i started booking your holidays ha ha
deb x
Prince Edward road southshields holidays
The girls in the south shields shop on Prince Edward road are absolutely so hardworking, so friendly go above and beyond to find the perfect holiday for you i wouldn't go anywhere else
25 February 2026
Reply from Hays Travel - South Shields The Nook
Hi Diane thankyou for your lovely review! I hope yous both have an amazing time - Aimee x
I found the agents very helpful and…
I found the agents very helpful and very friendly.
15 February 2026
Reply from Hays Travel - South Shields The Nook
Hi Doreen, Thank you fort he lovely feedback! I really appreciate it. Clare x
Great personal attention
Great personal attention , advice , detail explained. Great personality.
13 February 2026
Reply from Hays Travel - South Shields The Nook
hi gerry it was lovely to meet you and pauline the other day.im sure you and the wilsons are going to have an amazing time on your tour
deb x
staff were very nice
6 February 2026
Reply from Hays Travel - South Shields The Nook
Hi Julie, Thank you so much for the lovely review! I hope you have an amazing time in Skopelos. Thanks, Abbie :)
Great help
Great the lady helped me find 2 holidays I was in the shop 3 hours she was a great help. Thanx
20 February 2026
Reply from Hays Travel - South Shields The Nook
Hi Cara, it was lovely to meet you, I am so pleased i managed to get you what you wanted. Thank you for the lovely feedback. Thanks Kate
Demi very helpful in getting me a great…
Demi very helpful in getting me a great deal for DLP, very attentive to what I was looking for and taking time and effort to searching best options. Thank you Demi
13 February 2026
Reply from Hays Travel - South Shields The Nook
Hi Wesley, thank you so much for taking the time to leave a lovely review! It was a pleasure booking your holiday I'm sure you will all have a fab time! - Demi :)
First class service
13 February 2026
Reply from Hays Travel - South Shields The Nook
glad to be of service ha ha!!!! what an amazing holiday you and your friends are doing. definately bucket list trip!!!
deb x
Me and my partner Rhys came in and…
Me and my partner Rhys came in and booked our honeymoon we got served by the beautiful, amazing Demi! She was absolutely amazing and made us feel super comfortable we were able to book the most amazing honeymoon in Mexico and couldn’t have done it without her. I would totally recommend booking with Demi. Thank you again, Rhys & Molly xxx
9 February 2026
Reply from Hays Travel - South Shields The Nook
Ahhh thank yous soo much for booking and for the most lovely review! It's always lovely to see you and Rhys in branch - Demi xxx
I always go to Hays travel have never had any problems they're do everything for me on my own or with my family I am 83 years just booked for Turkey I get assisted travel and everything done for me
I always go to Hays travel have never had any problems they do everything assisted travelling and hotel what you need here been using them for years
17 February 2026
Reply from Hays Travel - South Shields The Nook
hi audrey thanx for the fabulous feedback always lovely to see you in branch.i think you are going to have a fab time in turkey hopefully you can catch up with your friends when you are there.see you soon
deb x
As always very professional friendly…
As always very professional friendly and always come away with a good holiday.
12 February 2026
Reply from Hays Travel - South Shields The Nook
Hi Dennis & Diane, Thank you so much for the lovely feedback and Thanks again for the lovely flowers. Kate x
cruise booked
Abbie booked our cruise for us she took her time to find exactly what we wanted.
12 February 2026
Reply from Hays Travel - South Shields The Nook
Hi Lynda, It was a pleasure booking your holiday - I hope you have an amazing time on your cruise. Look forward to seeing you again soon. Thanks, Abbie :)
Reply from Hays Travel - South Shields The Nook
Always lovely to see you in the shop and a pleasure to book your holidays!
Molly :)
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