Amy was welcoming, friendly and very knowledgeable. We booked our honeymoon after giving her some ideas of what we wanted, then flipped it on its head and booked a different holiday to originally plan... See more
Company replied
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Called in on the spur of the moment. Nicole is our normal go to or Amanda Nicole gave us many options,juggled dates,compared hotels,. We agreed on destination and even plane seats. This was then f... See more
Company replied
Hays in Southend always comes up trumps with the holiday process,especially for those of us less confident when it comes to booking flights etc. I always try to see Amanda as she puts clients at ease
Company replied
Everyone available in the Southend office was invested in finding the right trip for us. The outcome was exceptional in that we got exactly what and where we wanted but even better they found a discou... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 High Street, SS1 1JN, Southend, United Kingdom
- 01702662799
4.9
Excellent
1k reviews
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A very good friendly informative and…
A very good friendly informative and helpful service.
5 July 2026
Reply from Hays Travel - Southend
Thank you for your lovely feedback, hope you have a wonderful trip. Amy
Reply from Hays Travel - Southend
Thank you for your lovely feedback, hope you have a wonderful holiday. Amy
Samantha was very friendly and…
Samantha was very friendly and knowledgeable. She took time to make sure I got the best price for the holiday I wanted
11 July 2026
Reply from Hays Travel - Southend
Thank you for your lovely feedback, Samantha
Reply from Hays Travel - Southend
Thankyou for your review Doreen. Samantha
Prompt responses to all my queries
Prompt responses to all my queries. Nothing too much trouble. Professional and friendly. Always feel safe and supported with Hays arranging my travel and holidays.
7 July 2026
Reply from Hays Travel - Southend
Thankyou for your review Christine. Anna
Very knowledgeable and helpful staff
29 June 2026
Reply from Hays Travel - Southend
Thankyou for your review. Nicole
Reply from Hays Travel - Southend
Thankyou for your review. Amy
Reply from Hays Travel - Southend
Thankyou for your review. Amber
Won a flight/ holiday so booked via…
Won a flight/ holiday so booked via Hayes usually book on line.Daniella was very helpful with our request and hopefully we will have a great holiday in Hungary
1 July 2026
Reply from Hays Travel - Southend
Thankyou for your review Julie. Daniella
Sam was so helpful in finding exactly…
Sam was so helpful in finding exactly what I wanted. Great service as always. Thank you.
1 July 2026
Reply from Hays Travel - Southend
Thankyou for your review Kerry. Samantha
Samantha was very friendly and…
Samantha was very friendly and knowledgeable.
She made booking a holiday for our sons wedding a delight.
2 July 2026
Reply from Hays Travel - Southend
Thankyou for your review. Samantha
Excellent Service
Very friendly staff. They give attention to detail. Understand requirements and do a follow up. Specially Anna.
24 June 2026
Reply from Hays Travel - Southend
Thankyou for your review. Anna
We had a great experience booking with…
We had a great experience booking with Hays at southend. We were looked after by shery who helped us with our booking got us the flight times we wanted she was great would highly recommend hays at Southend.
24 June 2026
Reply from Hays Travel - Southend
Thankyou for your review. Shery
Excellent customer service very helpful…
Excellent customer service very helpful and knowledgeable
30 June 2026
Reply from Hays Travel - Southend
Thankyou for your review Graham. Amanda
Fantastic service as always …
Have been using Hays for years and Nicole knows what type of holidays I like so provided great recommendations. Always a friendly service.
29 June 2026
Reply from Hays Travel - Southend
Thankyou for your review Teri. Nicole
Nicole is a brilliant travel agent
Nicole is a brilliant travel agent. She is very knowledgable and checks everything in detail. She is very friendly and a credit to your team. Thank you Nicole!
28 June 2026
Reply from Hays Travel - Southend
Thankyou for your review Harry & Rosie. Nicole
Amanda as always brilliant
Amanda as always brilliant, we always book with her. Very professional, very thorough. The one retail experience left in this world where parting with money is almost a pleasure
21 June 2026
Reply from Hays Travel - Southend
Thankyou for your review Mr Boosey. Amanda
We will will be booking more holidays with Anna
We will be booking more holidays with your Southend branch, Anna was so helpful a credit to your company.
26 June 2026
Reply from Hays Travel - Southend
Thank you so much for your lovely review. Anna
Good service
Amanda and the team are always knowledgeable and very friendly and helpful.
We have used this branch for a while now and have never had any problems with them.
23 June 2026
Reply from Hays Travel - Southend
Thankyou for your review. Amber
Always "go the extra mile" and call…
Always "go the extra mile" and call back when they say they will. Have booked 2 cruises and 1 resort holiday in the last 3 years with Hays and all experiences with various staff there have been exceptional.
24 June 2026
Reply from Hays Travel - Southend
Thankyou for your review Kathleen. Shery
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