Excellent service again from Hays. Latasha was great at multi-tasking, dealing with several calls to agents and airlines at the same time. She managed to get our desired tour in our restricted date r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
An impromptu request in store, following an email from Hays advertising a trip, I expected to be in the store for ages but Latasha took the details and the amendments to the trip I wished to make and... See more
Company replied
I visited the Southsea branch and yet again the staff did not disappoint. Although we have been extremely late in booking our summer holiday Derek and Tasha still managed to find us the holiday we wa... See more
Company replied
We entered the store with only a vague idea of what we wanted. Victoria was very patient and took the time to explain all our options. Subsequent to our receiving the itineraries/quotes there were a f... See more
Company replied
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Palmerston Road, PO5 3QH, Southsea, United Kingdom
- 02392 986516
4.9
Excellent
529 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Victoria, Southsea Branch
Victoria, at the Southsea branch, despite being thwarted at every turn did not give up. She kept us in the loop and the next day was able to finalise our booking. She was tenacious and caring about our plans.
19 July 2026
Reply from Hays Travel - Southsea
Thank you so much for your wonderful review. We're delighted to hear about your positive experience with Victoria at our Southsea branch. She truly goes above and beyond for our customers, and it's great to know her determination, communication, and care helped make your booking happen. We'll be sure to pass on your kind words to Victoria—they'll mean a lot to her. We really appreciate your feedback and hope you have an amazing trip!
Great service and knowledgeable team
Great service and knowledgeable team
Many thanks tobLatasha for making it so easy
14 July 2026
Reply from Hays Travel - Southsea
Thank you for your wonderful review! We're delighted to hear that you received great service from our knowledgeable team. We'll be sure to pass your kind words on to Latasha – she'll be thrilled to know she made the process so easy for you.
We truly appreciate your feedback and look forward to helping you again in the future. 😊
I had used Hays before and I was very…
I had used Hays before and I was very impressed with the service I got. It's a pleasure to do business with Hays and would not hesitate to recommend you.
8 July 2026
Reply from Hays Travel - Southsea
Thank you for your wonderful feedback! We are so pleased to hear that you were impressed with the service you received and that you would recommend us. We truly appreciate your kind words.
Kind Regards
Hays Travel Southsea
The patience of Latasha
30 June 2026
Reply from Hays Travel - Southsea
Thank you so much for your wonderful feedback!
Reply from Hays Travel - Southsea
Thank you for your lovely review! We're delighted to hear you've received excellent service from our Southsea branch, as always. We really appreciate your continued support and look forward to helping you again soon. 😊✈️
Cerys is always so helpful
Cerys was so helpful, and went above & beyond to make sure I booked what I wanted.
7 July 2026
Reply from Hays Travel - Southsea
Thank you for your lovely feedback! I'm so pleased I could help you book exactly what you were looking for. It was a pleasure assisting you, and I really appreciate your kind words. Have a wonderful trip! 😊
Hays Travel Southsea
What made this experience so good for us was the Travel Agent Tashe. She is friendly and knowledgeable as well as extremely helpful and professional. Tashe is a credit to Hays Travel.
3 July 2026
Reply from Hays Travel - Southsea
Thank you for your wonderful review! We're so pleased to hear that your experience was excellent and that you found our agent to be friendly, knowledgeable, and professional. We truly appreciate your kind words.
Kind Regards
Hays Travel Southsea
Very friendly staff…
Very friendly staff who always offer good advice &, if they don't know an answer, they will find it out & let you know, either in the store or by phone.
30 June 2026
Reply from Hays Travel - Southsea
Thank you for your wonderful feedback! We are so pleased to hear that our team provides such helpful and dedicated service, always going the extra mile to assist.
Kind Regards
Hays Travel
Super friendly and extremely…
Super friendly and extremely knowledgeable. Excellent customer service A*****
26 June 2026
Reply from Hays Travel - Southsea
We are so pleased you had such a positive experience with us. Thank you for your kind words!
Good job!
We entered the store with only a vague idea of what we wanted. Victoria was very patient and took the time to explain all our options. Subsequent to our receiving the itineraries/quotes there were a few queries & amendments, which Victoria once again resolved quickly and efficiently. No problems or complaints whatsoever.
25 June 2026
Reply from Hays Travel - Southsea
We are so pleased to hear that we could assist you in planning your trip. We appreciate you choosing us and look forward to helping you again!
Reply from Hays Travel - Southsea
We are so glad we could find the best deal for you. Thank you for your kind words.
Reply from Hays Travel - Southsea
We are so glad we could assist you. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Southsea
Hello,
We are so pleased to hear this. Thank you for your kind words!
Kind Regards
Hays Travel Southsea
Reply from Hays Travel - Southsea
Hi, thank you so much for your kind words! We’re really pleased to hear you had a positive experience and found the service helpful. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to seeing you again soon
Excellent service from Cerys and Emily…
Excellent service from Cerys and Emily at the Southsea branch.
9 June 2026
Reply from Hays Travel - Southsea
Thank you so much for your kind feedback! We’re delighted to hear you received excellent service from Cerys and Emily at our Southsea branch. I’ll be sure to pass on your lovely comments—they’ll really appreciate it. We look forward to welcoming you again soon!
Good
Good, polite and helpful service. Cost of hotel and transfer had increased since I was sent the original information (2 weeks
previous) and I don't think it had been made clear that this could happen.
1 June 2026
Reply from Hays Travel - Southsea
Thank you for your kind comments about the service you received – we’re really pleased to hear you found our team polite and helpful.
We’re sorry for any confusion regarding the increase in the hotel and transfer costs. Prices for travel arrangements can occasionally change due to supplier availability and demand, but we completely understand that this can be frustrating if it wasn’t made clear at the time. Your feedback is really valuable, and we will take this on board to ensure we communicate any potential price changes more clearly in future.
We do hope this didn’t take away from your overall experience, and we’d love the opportunity to assist you again.
I was very happy with the service I…
I was very happy with the service I received and was given lots of advise
31 May 2026
Reply from Hays Travel - Southsea
We are so glad we could assist you. Thank you for your kind words!
Kind Regards
Hays Travel
Emily really helped in the booking of…
Emily really helped in the booking of our holiday. Took time to make further enquiries on pricing. Also dealt with a secondary query on another foth coming booking.
30 May 2026
Reply from Hays Travel - Southsea
Thank you so much for your lovely feedback! We’re delighted to hear that Emily was able to assist you with your holiday booking and took the time to explore the best pricing options for you. It’s great to know she could also help with your additional enquiry. We’ll be sure to pass on your kind words to her. We look forward to helping you with your upcoming bookings! ✈️
Travel booking with ease and confidence.
Hays Travel have booked two holidays for me. The process was friendly and efficient. I fully recommend them.
14 May 2026
Reply from Hays Travel - Southsea
Thank you for the wonderful feedback and for choosing us for both of your holidays! We truly appreciate your recommendation and can't wait to assist you with your next getaway :)
Hays Travel Southsea
Reply from Hays Travel - Southsea
Helena,
We're happy to hear we can help you with your research and get you booked! We appreciate your trust.
Kind Regards
Hays Travel Southsea
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.