Excellent from first contact to booking. All questions were answered and I had many. Information was provided including photos of cabins. Polly our contact was fantastic going above and beyond to... See more
Company replied
Location
Switch locationHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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See what reviewers are saying
Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... See more
We are delighted with the service we have received from Hays Travel in booking our second consecutive cruise through them. In particular we would like to acknowledge Michaela the agent who dealt with... See more
Company replied
Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... See more
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Company details
- #22 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #10 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #11 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, United Kingdom
- 03330339985
4.9
Excellent
3k reviews
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it was so easy to book
it was so easy to book, the staff on the phone
were very good an helpful.
3 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your wonderful review! I am so pleased to hear that you found booking with us was easy and I was helpful. Carol
Reply from Hays Travel - Specialist Cruise Centre
Carol & Rod,
Thank you for your wonderful feedback. We are always delighted to provide excellent service and appreciate your kind words.
Kind Regards
Hays Travel
The lady on the phone was so helpfull
2 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for taking the time to share your positive feedback Mr Pickett! I am so pleased to hear that you found me helpful. I appreciate your kind words. Kind Regards, Carol
Tim at Hays was amazing
Tim at Hays was amazing, getting me lots of info and answering my many questions for a world cruise. Nothing was too much trouble.
1 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your wonderful review Gill! It was my pleasure to help you as always, Kind Regards, Tim
Your represensitive,Jackie
Your represensitive,Jackie, was very helpful,and fully covered my requirements
2 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback Mr Ring! I am so pleased to hear that I was very helpful and met all your requirements. Kind Regards, Jackie
Prompt confirmation of on board booking
Prompted by our latest on board Silversea Cruise booking, Hays followed up to confirm the details as quickly and efficiently as always.
2 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for taking the time to share your positive feedback! I am delighted to hear that your booking experience was quick and efficient, as always. I appreciate your kind words and look forward to assisting you with future travel plans! Kind Regards,Tim
I contacted the Hays cruise site via…
I contacted the Hays cruise site via Chat as I had a question and a lovely agent called Ella answered and then got me a quote that I was very happy with. I was able to book there and then and everything was explained to me. Very happy with the quick and professional service.
1 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Enchanted Princess. Kind regards Ella.
It’s a good idea but it to early to…
It’s a good idea but it to early to give it my experience to you because still haven’t received individual cabins yet so still waiting on.
1 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your review, I appreciate your early feedback and understand you're awaiting individual cabins. I am working to get those to you promptly so you can fully experience our offering. Kind Regards, Michelle
Spoke to a lovely representative
Spoke to a lovely friendly representative called George. He was very helpful, knowledgeable and answered all questions, put my mind at rest. Phoned back when he said he would. Would definitely book again through Hayes.
28 June 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your review. It was a pleasure booking your cruise on board Arcadia. Kind regards George.
5 star service
Quick to answer phone, met needs, Jack was very polite, able to match other companies so I confirmed booking on phone.
30 June 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you enjoy your cruise on board Nieuw Statendam. Kind regards Jack
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Queen Elizabeth.
Kind regards Michelle.
5* help.
Polly took so much time helping and checking things for us as it is an incredibly special trip. Her patience and understanding meant we never felt pressured or we were a problem. We will use her again 5*
30 June 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. We hope you have a wonderful time on board Disney Fantasy. Kind regards Polly.
Looking forward to our cruise
Contact with a human, the personnel handling of my details for booking our cruise. organising everything from start to finish including parking. Very helpful, knowledgeable and nothing was too much trouble.
Thank you Hays Travel
21 June 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. It was a pleasure booking your cruise on board Ambition. Kind regards Hannah.
Excellent Customer Service
Poppy was very helpful and friendly during the booking process, ensuring we had everything we wanted included in our cruise.
28 June 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. We hope you have a wonderful time on board Marella Discovery 2. Kind regards Poppy.
very helpful with prompt feedback to my…
very helpful with prompt feedback to my questions.
27 June 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you enjoy your cruise on board MS Fram. Kind regards Becky.
Holiday Joy
I spoke with Ella and she was extremely helpful and knowledgeable. Booked a holiday for me and my grandson with ease. Thank you
27 June 2026
Reply from Hays Travel - Specialist Cruise Centre
Diane Bennett,
We are so pleased to hear that your booking experience was easy and helpful. Thank you for your kind words.
Kind Regards
Ella
Excellent service from Rob.
27 June 2026
Reply from Hays Travel - Specialist Cruise Centre
Rhonda,
Thank you for your kind words.
Kind Regards
Rob
Great, as always
Great as always. Friendly, helpful and a great price. I always.recommend Hays to my friends.
24 June 2026
Reply from Hays Travel - Specialist Cruise Centre
AA,
We are so pleased you had a great experience and recommend us. Thank you for your kind words.
Kind Regards
Hays Travel Cruise call centre
First cruise we have booked with Hays.
This is the first time we have booked a cruise with Hays; - this is our 40th. We are delighted and very satisfied with how smooth the booking went, also pernonnel we dealt with couldn't have been more helpful.
18 June 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. It was a pleasure booking your cruise on board Iona. Kind regards Michelle.
Great service as usual
23 June 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your review. We hope you have a wonderful cruise on board Marella Explorer 2. Kind regards Ella.
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