Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... See more
Location
Switch locationHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... See more
Company replied
Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... See more
Company replied
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... See more
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Company details
- #20 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, United Kingdom
- 03330339985
4.9
Excellent
3k reviews
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First time cruise
Rachel was very good at explaining the cruise as this would be first time going on a cruise.
28 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Keiran. We hope you have a wonderful time on board Freedom of the Seas. Kind regards Rachael
Great customer service from Shelley C…
Great customer service from Shelley C who went out of her way to answer & resolve queries regarding booking & travel arrangements and also prompty facilitated a change of cabin. All documentation received without delay and the whole process handled in a very helpful friendly manner. We could not have wished for better service.
31 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Robert Frangleton,
Thank you so much for your wonderful feedback. We are so pleased to hear that you received such excellent service and that all your arrangements were handled so efficiently. We truly appreciate your kind words!
Kind Regards
Shelley
Friendly down to earth and approachable…
Friendly down to earth and approachable travel agent. Very accommodating and managed to compete with all other parties offering a deal and improving the cost to us
29 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback! I am really pleased to hear that you found the service friendly and accommodating, and that we could improve the cost for you. Tim
Lots of advice and helpful help on line
The lady Shelly was very helpful. I asked loads of questions and she answered them all. I also found the cruise
I was looking for.
At a reasonable price on Hays Travel.
29 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your lovely comments and positive feedback about my service. Shelley
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your kind feedback. I am so pleased I was able to help with your booking. Ella
Very Helpful!
Very helpful and managed to improve on the price should I have gone direct with the cruise operator.
22 July 2026
Reply from Hays Travel - Specialist Cruise Centre
P TUGWELL,
Thank you for your wonderful feedback! We are so pleased we could help you with your cruise booking and improve on the price for you.
Kind Regards
Chelsea
Booked a cruise with Hays
Booked a cruise with Hays. Was very pleased.
I was contacted at specific times agreed by the staff. There was no pressing, hard selling, time pressure tactics used.
The travel agent was courteous and professional. They had experienced a cruise and were able to answer practical questions about a cruise holiday.
Administration side of booking was handled with minimal effort from me over the phone.
Price was comparable to any online quote. Overall very happy and will consult Hays prior to booking my next trip, to see what they can offer.
9 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Mr Ian Clarke,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience booking your cruise with us. It's fantastic to know that our team was professional and helpful, and that you appreciated their first-hand knowledge. We look forward to assisting you with your next trip!
Kind Regards
Hays Travel Cruise Call centre
Hays - cruise -
Linda Bacon , was so helpful with my complicated changes. V patient and helpful.
29 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Paul Jackson,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so patient and helpful with your changes. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Cruise Call Centre
Reply from Hays Travel - Specialist Cruise Centre
Customer,
Thank you so much for your kind words! We truly appreciate you taking the time to leave such positive feedback about the service you received.
Kind Regards
Amii
Great service while booking our cruise
Michelle couldn’t do enough to help book our cruise for a large party. We had a few different questions and queries but nothing was too much, kept me updated every step of the way and advised will be in touch to book flights when available. Highly recommend to anyone looking to book.
28 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Ross Walker,
Thank you so much for your wonderful review! We are delighted to hear that i was helpful in arranging your cruise for a large group. We appreciate your patience with the various questions and queries, and we're glad you felt well-informed throughout the process. We look forward to assisting with your flights when they become available!
Kind Regards
Michelle
The experience was good.
The experience was good.
Although I did find it too good to be true initially.
28 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Ann,
We're glad you enjoyed your experience! We appreciate your kind words and feedback.
Kind Regards
Ella
Excellent service
Michelle was brilliant. Clear and concise with the information required to booking a cruise.
We tried a few cruise companies prior to speaking to Michelle. Streets above the other companies we spoke to.
Had a good knowledge about P and O cruises.
She a credit to Hays travel agency
28 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I am so pleased to hear that you had clear and positive experience, booking with me, your kind comments are vey much appreciated. Michelle
Becky was very efficient as usual and…
Becky was very efficient as usual and answered all our queries .
26 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for taking the time to leave a 5 star review. Always a pleasure to help with your booking. Becky
friendly and reactive service
friendly and reactive service
gave good advice and insight
21 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for leaving a 5* review ! It's lovely to hear you had a positive experience. Becky
Shelly was very helpful got us 2 cabins…
Shelly was very helpful got us 2 cabins next door to each other, thanks for an easy booking process 😊
21 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your lovely feedback, I am so pleased I was able to help you with your booking and the process was easy for you. Shelley
Excellent service.
28 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for taking the time to leave a 5* review. I am so pleased to hear you received excellent service. Rob
Great experience …
Very happy with the service I received booking a cruise . Would definitely recommend this company to family and friends
28 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your positive feedback! I am so pleased to hear you were happy with the service you received and would recommend us to your family and friends. Andrea
Reply from Hays Travel - Specialist Cruise Centre
Thank you for lovely feedback! I am so pleased to hear that you had a positive experience. Carol
Good service
Easy to book holiday, Tim Harris is very helpful and efficient. This company goes the extra mile for its clients. Highly recommended.
27 July 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I am delighted to hear that booking your holiday was easy and I was helpful and efficient. I really appreciate your recommendation. Tim
Very smooth booking!
21 February 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Ambition. Kind regards Hannah.
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