We made a tentative enquiry on Friday. We were told that a colleague had recently been on board the ship we were considering, however she wasn't in that day but would be tomorrow. We were visiting the... See more
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I had been looking for a particular cruise, dealt with Hayley, who kept trying different cruise ships, eventually found what I was looking for Hayley was very patient, and kept in touch frequently... See more
Company replied
The personal touch. Staff are very friendly, patient and responsive . We have booked previously with Stamford. Izzy in particular has worked well with us.
Company replied
This is the second time we have used Hays,rather than do online bookings ourselves.Really friendly,helpful staff for whom nothing is too much trouble,even with different requests ; we started with an... See more
Company replied
Company details
- #19 of 203 best companies in Travel agent
- #6 of 39 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
71 High Street, PE9 2AW, Stamford, United Kingdom
- 01780666052
4.9
Excellent
451 reviews
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I had been looking for a particular…
I had been looking for a particular cruise, dealt with Hayley, who kept trying different cruise ships, eventually found what I was looking for
Hayley was very patient, and kept in touch frequently
Always deal with Hayley to book my cruises
16 July 2026
Reply from Hays Travel - Stamford
Thank you for your lovely review , it was a pleasure to find your perfect cruise.... Hayley
Every thing was explained
Every thing was explained, very pleasant lady very knowledgeable and helpful.
2 August 2026
Reply from Hays Travel - Stamford
Thank you for your wonderful feedback! We are so pleased to hear that everything was explained clearly and that you found our colleague knowledgeable and helpful.
The personal touch
The personal touch.
Staff are very friendly, patient and responsive .
We have booked previously with Stamford.
Izzy in particular has worked well with us.
1 August 2026
Reply from Hays Travel - Stamford
Hi Denise, thank you so much for this wonderful review. It was lovely helping you book your cruise.
-Izzy
Reply from Hays Travel - Stamford
Thank you for taking the time to leave a positive review for me. It was a pleasure to book your holiday for you, I hope you have a great time, Paula.
Helpful friendly staff
Helpful friendly staff. Nothing was too much trouble. An excellent experience.
26 July 2026
Reply from Hays Travel - Stamford
Thank you for taking the time to leave this review for us. It was a pleasure to book your holiday and I'm so glad you enjoyed your experience, Izzy.
We made a tentative enquiry on Friday
We made a tentative enquiry on Friday. We were told that a colleague had recently been on board the ship we were considering, however she wasn't in that day but would be tomorrow. We were visiting the next day anyway so arranged to pop in then. We were greeted immediately by the manager Hayley and her colleague Katie. We left happily an hour later with a cruise fully booked. Thanks Hays Stamford branch. Terry and Wendy Paling
26 July 2026
Reply from Hays Travel - Stamford
Thank you for your review we really do appreciate the feedback and we are so pleased that our team worked together to provide you with the best service to confirm your cruise!
Hayley.
Helpful knowledgable staff
22 July 2026
Reply from Hays Travel - Stamford
Thank you Janet for your kind review... Izzy
Reply from Hays Travel - Stamford
Thank you for your kind review about Katie – it’s really appreciated! We’re so glad you had a great experience, and it’s always a pleasure helping you 😊
The staff at hays Travel are very…
The staff at hays Travel are very helpful went to another agent not very helpful.
18 July 2026
Reply from Hays Travel - Stamford
Thank you for taking the time to write us this positive review. It was an absolute pleasure to book your holiday for you, Paula.
friendly
friendly, knowledgeable, Professional staff, great service at a great cost, went above and beyond
14 July 2026
Reply from Hays Travel - Stamford
Thank you for your kind review. It was a pleasure to help you, and we really appreciate your feedback. We look forward to welcoming you back again soon.
Katie :)
The lady how help us find a holiday was…
The lady how help us find a holiday was very helpful and knowledgeable
Very very good worth going in for the knowledge
12 July 2026
Reply from Hays Travel - Stamford
Thank you for your lovely review! We are so pleased to hear that Paula was very helpful and knowledgeable in assisting you with finding your holiday. Katie :)
Reply from Hays Travel - Stamford
Thank you for your kind review. It was a pleasure to see you both and arrange your holiday.... Paula & Hayley
Reply from Hays Travel - Stamford
Thank you so much for your lovely review about Hayley — it truly means a lot. It’s always a pleasure!
Katie 😊
Return Stamford Customer
I have been a customer here for many years simply because I am a creature of habit with holidays and they just find me the best price and we book it. The link to pay is easy to use and tge Stamford staff are good, well managed.
25 June 2026
Reply from Hays Travel - Stamford
Thank you for taking the time to leave a positive review for Katie. It is always lovely to see you in store, Hayley.
Excellent communication by your travel…
Excellent communication by your travel consultant
6 June 2026
Reply from Hays Travel - Stamford
Good afternoon, thank you for taking the time to leave us a positive review. It was a pleasure to book for you.
Excellent Service
Booked a complicated multiple flight and stay holiday with Izzy. She went above and beyond to accommodate our changes with cheerfulness efficiency and professionalism.
3 June 2026
Reply from Hays Travel - Stamford
We're so pleased to hear Izzy provided such cheerful, efficient, and professional service for your complex holiday. Thank you for your kind words!
Kind Regards
Hays Travel
Excellent service
This is the second time we have used Hays,rather than do online bookings ourselves.Really friendly,helpful staff for whom nothing is too much trouble,even with different requests ; we started with an email enquiry & then popped into the shop.The prices are easily as good as booking online & often cheaper with special discounts.would highly recommend 👍
29 May 2026
Reply from Hays Travel - Stamford
Thank you for your kind review , it was a pleasure ... Katie
KIM WAS VERY HELPFUL IN FINDING AS A…
KIM WAS VERY HELPFUL IN FINDING AS A LAST MINUTE HOLIDAY FOR AN SPEZIAL BIRTHDAY
29 May 2026
Reply from Hays Travel - Stamford
Thank you for your kind review, we will let Kim know
Top service
Paula is always professional, listens to exactly what your needs are and will take the time to find the perfect holiday. Hays is my firat go to for holidays.
24 May 2026
Reply from Hays Travel - Stamford
Hi Jennifer, Thank you so much for taking the time to write this lovely review.
- Paula
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