Five star treatment Hayley was absolutely brilliant. Such a pleasure to be speaking to someone rather than trying to book a holiday on line. So knowledgeable and so helpful.
Company replied
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See what reviewers are saying
Very helpful in booking a family holiday of 10, 6 adults and 4 children. 3 rooms in total. Mentioned a Hays travel card which you pre load but doesn't incure any charges and can be used abroad and ge... See more
Company replied
Hayley was given a brief request as to what we were looking for, and she managed our expectations, brought our Xmas city trip to life as she’d been to Prague, recommended excursions, places to visit... See more
Company replied
We made a tentative enquiry on Friday. We were told that a colleague had recently been on board the ship we were considering, however she wasn't in that day but would be tomorrow. We were visiting the... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
71 High Street, PE9 2AW, Stamford, United Kingdom
- 01780666052
4.9
Excellent
464 reviews
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Reply from Hays Travel - Stamford
Thank you for your kind review about Katie – it’s really appreciated! We’re so glad you had a great experience, and it’s always a pleasure helping you 😊
The staff at hays Travel are very…
The staff at hays Travel are very helpful went to another agent not very helpful.
18 July 2026
Reply from Hays Travel - Stamford
Thank you for taking the time to write us this positive review. It was an absolute pleasure to book your holiday for you, Paula.
friendly
friendly, knowledgeable, Professional staff, great service at a great cost, went above and beyond
14 July 2026
Reply from Hays Travel - Stamford
Thank you for your kind review. It was a pleasure to help you, and we really appreciate your feedback. We look forward to welcoming you back again soon.
Katie :)
The lady how help us find a holiday was…
The lady how help us find a holiday was very helpful and knowledgeable
Very very good worth going in for the knowledge
12 July 2026
Reply from Hays Travel - Stamford
Thank you for your lovely review! We are so pleased to hear that Paula was very helpful and knowledgeable in assisting you with finding your holiday. Katie :)
Reply from Hays Travel - Stamford
Thank you for your kind review. It was a pleasure to see you both and arrange your holiday.... Paula & Hayley
Reply from Hays Travel - Stamford
Thank you so much for your lovely review about Hayley — it truly means a lot. It’s always a pleasure!
Katie 😊
Return Stamford Customer
I have been a customer here for many years simply because I am a creature of habit with holidays and they just find me the best price and we book it. The link to pay is easy to use and tge Stamford staff are good, well managed.
25 June 2026
Reply from Hays Travel - Stamford
Thank you for taking the time to leave a positive review for Katie. It is always lovely to see you in store, Hayley.
Excellent communication by your travel…
Excellent communication by your travel consultant
6 June 2026
Reply from Hays Travel - Stamford
Good afternoon, thank you for taking the time to leave us a positive review. It was a pleasure to book for you.
Excellent Service
Booked a complicated multiple flight and stay holiday with Izzy. She went above and beyond to accommodate our changes with cheerfulness efficiency and professionalism.
3 June 2026
Reply from Hays Travel - Stamford
We're so pleased to hear Izzy provided such cheerful, efficient, and professional service for your complex holiday. Thank you for your kind words!
Kind Regards
Hays Travel
Excellent service
This is the second time we have used Hays,rather than do online bookings ourselves.Really friendly,helpful staff for whom nothing is too much trouble,even with different requests ; we started with an email enquiry & then popped into the shop.The prices are easily as good as booking online & often cheaper with special discounts.would highly recommend 👍
29 May 2026
Reply from Hays Travel - Stamford
Thank you for your kind review , it was a pleasure ... Katie
KIM WAS VERY HELPFUL IN FINDING AS A…
KIM WAS VERY HELPFUL IN FINDING AS A LAST MINUTE HOLIDAY FOR AN SPEZIAL BIRTHDAY
29 May 2026
Reply from Hays Travel - Stamford
Thank you for your kind review, we will let Kim know
Top service
Paula is always professional, listens to exactly what your needs are and will take the time to find the perfect holiday. Hays is my firat go to for holidays.
24 May 2026
Reply from Hays Travel - Stamford
Hi Jennifer, Thank you so much for taking the time to write this lovely review.
- Paula
Paula the travel agent in Hays travel…
Paula the travel agent in Hays travel in Stamford was excellent got us the holiday we wanted at a good price. Answered all our questions and more.
23 May 2026
Reply from Hays Travel - Stamford
Thank you for your lovely review. It was a pleasure to arrange your holiday and I look forward to seeing you later in the year to check you all in....thanks Paula
Reply from Hays Travel - Stamford
Hi Martin, thank you for this lovely review. I'm happy I could assist in getting your holiday booked.
- Izzy
Hayley helped us from start to finish…
Hayley helped us from start to finish and made our time booking go smoothly and at ease
10 May 2026
Reply from Hays Travel - Stamford
Hi Mary, thank you for your lovely review, its always lovey to see you in store and book your holidays. Paula & Hayley
Very good service from the staff in…
Very good service from the staff in Hays Travel in Stamford. First Class
7 May 2026
Reply from Hays Travel - Stamford
Thamks for your lovely review Greg, it was a pleasure to arrange your holiday... Thanks Paula
Great support from Paula and the team
Great support from Paula and the team. They reminded me that the bookings for summer 2028 were opening the following week and I was able to secure the cabin of my choice. Thank you
29 April 2026
Reply from Hays Travel - Stamford
Thanks Tim for your lovely feedback , its always a pleasure to arrange your amazing holidays... Paula
Very helpful and knowledgeable
Hayley was extremely helpful and patient when sorting out our holiday
5 May 2026
Exceptional team
Exceptional team, exceptional service
Haven't used Hays before and was really pleased with the service I received. The ladies in the Stamford branch listened carefully to what I wanted (which was very specific and quite tricky). They were on the hunt immediately for the perfect holiday. They didn't find it immediately but listened to my feedback and refined their offering twice before the perfect holiday was found for my requirements. Not only was the communication brilliant - if one team member was on a day off, another picked up the baton and continued the search which speeded things up enormously. Paula and Katie were exceptional. I would recommend Hays Stamford to anyone.
28 April 2026
Reply from Hays Travel - Stamford
Hi Amanda,
Thanks so much for taking the time to leave such a thoughtful review — it really does mean a lot to us :)
We’re so pleased we could help, and it was a pleasure working with you.
Best wishes,
Katie
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