Always a pleasure dealing with Hays. Every member of staff is pleasant and knowledgeable. Great locations at great prices.Lovely hotels.They will always try to match or beat any quote.Great exchange... See more
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Millie was very helpful and efficient when I booked my holiday. Nothing was a problem to her. She talked me through the whole experience explaining everything. Once again well done Hays Travel in Stan... See more
Company replied
The lovely young girl couldn’t b more helpful that’s why I love to pop into hays. Keep up the good work staff r always pleasant service is good nd the booking process is straight forward
Company replied
Always greeted with welcoming smiles by all the staff at Stanley. Lindsey booked our cruise for us, efficiently and professionally and she has a delightful manner. She explains everything and goes thr... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 Front Street, DH9 0HX, Stanley, United Kingdom
- 01207 236000
4.9
Excellent
1k reviews
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The lady who booked the holiday for us…
The lady who booked the holiday for us was very helpful and very friendly
She took her time to explain everything to us
24 June 2026
Reply from Hays Travel - Stanley
We're so pleased to hear our team provided such a helpful and friendly experience. Thank you for your kind words!
Kind Regards
Millie
The representative who saw me the…
The representative who saw me the holiday knew what she was talking about and nice and friendly
23 June 2026
Reply from Hays Travel - Stanley
Thank you for leaving your kind review I hope you have a lovely holiday and hope to help again in the future. Kind regards Lyndsey
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind feedback . We're so glad you had a great experience with our team. We appreciate your kind words.
Kind Regards
Laura
Always a pleasure to go into Hays
Always a pleasure to go into Hays. Efficient service and pleasant staff.
23 June 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your kind review
We are so glad you enjoyed your experience with us. We appreciate your kind words!
Kind Regards
Lyndsey
Reply from Hays Travel - Stanley
Hi Terry,
Thank you so much for taking the time to leave such a kind review.
We hope you have the best time in Paphos
Millie :)
Reply from Hays Travel - Stanley
Thank you for taking time to leave your kind feedback - I hope you both have a great time in Gran Canaria
Kind Regards
Laura :)
they give excellent info
20 June 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind words I hope you both have an amazing time on your Cruise. Thanks Lyndsey
Reply from Hays Travel - Stanley
Thanks again for booking your cruise with us :) its lovely seeing you in the shop
Thanks Laura
Good
Staff very friendly and helpful always greeted you with a smile, nothing is any bother
12 June 2026
Reply from Hays Travel - Stanley
Thank you for your lovely review, I hope you both have a great holiday to Ibiza and hope to help again in the future. Kind regards Kelly
Staff very frienfly and helpfull mostly…
Staff very frienfly and helpfull mostly deal with lynsley
3 June 2026
Reply from Hays Travel - Stanley
We're so glad you had a positive experience with our team! It is always a pleasure
Kind Regards
Lyndsey
Service was brilliant as usual Lindsey…
Service was brilliant as usual Lindsey was very good
10 June 2026
Reply from Hays Travel - Stanley
Thank you for taking the time to leave your review. We appreciate your kind words.
Kind Regards
Lyndsey
Always great service from knowledgeable…
Always great service from knowledgeable friendly staff.
Good communication too.
2 June 2026
Reply from Hays Travel - Stanley
We appreciate your kind words! We're glad our team provided such great service and communication.
Kind Regards
Laura
Fast friendly service as always
Fast friendly service as always. Wouldn’t go anywhere else
2 June 2026
Reply from Hays Travel - Stanley
We are so pleased to hear you appreciate our friendly service. Thank you for your loyalty!
Kind Regards
Laura :)
Very professional found us exactly what…
Very professional found us exactly what we wanted
6 June 2026
Reply from Hays Travel - Stanley
Thank you so much for your kind words I hope you both have an amazing time on your Cruise. Thanks Lyndsey
Reply from Hays Travel - Stanley
Thanks so much for reviewing our service in branch - have a lovely weekend away :)
Thanks Laura
Excellent customer service
Lyndsay was very helpful and understanding, I knew where I wanted to go and the accommodation and she found it and good price straight away. She was helpful sorting my specific needs and assistance
2 June 2026
Reply from Hays Travel - Stanley
Thanks so much for your lovely review have a fab time on holiday :)
Thanks Lyndsey
The whole experience was great
The whole experience was great! Lovely staff, very friendly & efficient. We wouldn't use anyone else.
2 June 2026
Reply from Hays Travel - Stanley
julia tetley,
We're so glad you had a great experience with our friendly and efficient staff. We appreciate your loyalty!
Kind Regards
Laura :)
The staff at your Stanley branch were exceptional
The staff at your Stanley branch were amazingly helpful, and were able to explain and answer any queries I had regarding all aspects of my holiday. Not just about my destination, but about currencies, and best practice in that regard, etc. And although this is my first time using Hayes for a while, I will definitely be using them for the foreseeable future.
24 February 2026
Reply from Hays Travel - Stanley
We are so pleased to hear about your positive experience with our team at the Stanley branch. We appreciate your kind words about their helpfulness and knowledge. We look forward to assisting you with future travels!
Kind Regards
Lyndsey
Reply from Hays Travel - Stanley
Thank you for leaving your kind review. I hope you have a great time in Benidorm. Thanks Rachel :)
We were explained every process of our…
We were explained every process of our booking and Staff were amazing from Laura too the rest of the staff
30 May 2026
Reply from Hays Travel - Stanley
We're so happy to hear our staff provided excellent service and explained everything clearly. Thank you for your kind words.
Kind Regards
Laura :)
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