Hays Travel - Stockton Reviews 

808
TrustScore 5 out of 5

4.9

Unit 4, Wellington Square, TS18 1RH Stockton, GB


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Rated 5 out of 5 stars

We wanted to book a holiday in late December to somewhere warm. Danielle suggested Tenerife and told us about the different resorts on the island. We then picked costa Adeje and told her we wanted a... See more

Company replied

Rated 5 out of 5 stars

Louise and Dannielle at Stockton on Tees shop were absolutely fantastic. I entered wanting a 7 night stay in Greece / Algarve flying from Teesside. We then tried Tenerife all inclusive at Iberostar... See more

Company replied

Rated 5 out of 5 stars

We decided we wanted to join our son and daughter in law on a P&O cruise in October but they had booked ages ago so we weren't hopeful that it could be done but Hayes pulled the rabbit out of the bag... See more

Company replied

Rated 5 out of 5 stars

Stockton Hays travel is just a wonderful place to book your travels,as soon as the door opens everyone says hello makes you so welcome ,and Daniel is just amazing helpful friendly takes the time to ex... See more

Company replied


Company details

  1. #21 of 207 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 4, Wellington Square, TS18 1RH, Stockton, United Kingdom

  • 01642 613097

4.9

Excellent

TrustScore 5 out of 5

808 reviews

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4.9

All reviews

(808)

120,299 reviews in the last 12 months

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Rated 5 out of 5 stars

I've been away many times with the…

I've been away many times with the stress off doinbeverything my self
.but I've been to hard and they ate do helpfully no stress very k9nd and polite

1 July 2026
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Reply from Hays Travel - Stockton

Thank you Peter, I am glad we got you sorted :) Have a brilliant time -Danielle

Rated 5 out of 5 stars

Madison at the Stockton store was…

Madison at the Stockton store was beyond helpful in taking the stress out of planning mine and my daughters trip to Japan. Thank you! Can't wait to go

7 July 2026
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Reply from Hays Travel - Stockton

Thank you Jane, I am glad we got you sorted :) Have a brilliant time -Maddison

Rated 5 out of 5 stars

1st class service. Highly recommend Hays Travel for professional guidance.

The rep (Denise) was so attentive to our desires for a 2 week all inclusive holiday. She trawled the internet for ages. We are a bit "picky". We settled on a holiday flying from our local airport to Corfu.
She was pleasant and helpful. I would highly recommend Hays Travel.

30 June 2026
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Reply from Hays Travel - Stockton

Thank you Kath, I am glad we got you sorted :) Have a brilliant time -Danielle

Rated 4 out of 5 stars

It was a quick and very reassuring…

It was a quick and very reassuring experience to book through Hayes.it did help that I had a fairly good idea where to go and when. Now looking forward to a nice relaxing holiday with no trouble at all. I would recommend to anyone to book through this company.

5 July 2026
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Reply from Hays Travel - Stockton

Thanks for the lovely review David, I'm so glad we got you booked up and I hope you have a lovely time! :) Aimee

Rated 5 out of 5 stars

I have many years bookings with hays…

I have many years bookings with hays travel, they go above and beyond to make the right decision.

21 June 2026
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Reply from Hays Travel - Stockton

Thank you for the kind words Joanne it's always a pleasure to get you booked up :D Danielle

Rated 5 out of 5 stars

Very helpful and efficient booked our…

Very helpful and efficient booked our holiday in no time
Thank you 10/10

1 July 2026
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Reply from Hays Travel - Stockton

Thank you for the kind review Lesley! It was a pleasure to get you booked up and I hope you have a lovely time :) Louise

Rated 5 out of 5 stars

Saw holiday advertised in another…

Saw holiday advertised in another agents but went to Hays as they always give good service. Danielle showed us the holiday but we had to make sure the dates were OK so phoned up Danielle and booked, went in the next day and picked up the paperwork. Looked after superbly as usual.

30 June 2026
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Reply from Hays Travel - Stockton

Always a pleasure to have you in Brian! Thanks for booking! Thanks Danielle :)

Rated 5 out of 5 stars

Excellent service

Excellent service from the staff at Hays, Stockton. Looked after all of my requirements, thank you.

26 June 2026
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Reply from Hays Travel - Stockton

Hi Chas - Thank you for booking with us again, so glad we got you sorted for your daughters birthday! Natalie :)

Rated 5 out of 5 stars

Love going into our local Hays Travel…

Love going into our local Hays Travel the staff are all so pleasant and helpful. Went in yesterday to price a holiday loved the price and booked it . Thank you Hays Travel

24 June 2026
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Reply from Hays Travel - Stockton

Thank you for the kind words Graham, it's always a pleasure to get you booked up! I hope you have a great time :) Danielle

Rated 5 out of 5 stars

great treatment in store as…

great treatment in store as always,nothing any trouble.enough said

23 June 2026
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Reply from Hays Travel - Stockton

Thank you for the kind review Alan, it was a pleasure to get you booked up! I hope you have a great time :) Danielle

Rated 5 out of 5 stars

Amazing we have been looking our self…

Amazing we have been looking our self and popped in the manager Danelle searched for what we were looking for and got us a great holiday her customer services was great what a great service

23 June 2026
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Reply from Hays Travel - Stockton

Thank you for taking the time to review my service, im glad we got you booked up and im sire you will have the best time Thanks Danielle

Rated 5 out of 5 stars

My husband and I went to our local…

My husband and I went to our local Hayes and spoke to Natalie she was very helpful advised us on different hotels and locations and was very helpful we have booked our holiday and can't wait x

14 June 2026
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Reply from Hays Travel - Stockton

Thank you for leaving a 5*review, im glad we got you sorted and you will have a great time Thanks Natalie

Rated 5 out of 5 stars

holidays made easy

walked in & met with a smile.
Danielle was very helpful & helped me choose a holiday, seating, assistance & parking all in one visit.
Then printed everything off, A hassle free experience.
Thankyou

20 June 2026
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Reply from Hays Travel - Stockton

Thank you for a lovely review and glad we got you booked up again Thanks Danielle

Rated 5 out of 5 stars

Booked with Louise again who never lets…

Booked with Louise again who never lets us down and always takes time to look for a holiday which best suits us.
In a nutshell that's why we return.
5*+Louise.

18 June 2026
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Reply from Hays Travel - Stockton

Thank you for the lovely review im glad we got another holiday booked for you and im sure you will have the best time Thanks Louise

Rated 5 out of 5 stars

Last minute holiday

Really friendly staff, so helpful, sorted out airport parking as well. Used them a few times now and will definitely use them again.

18 June 2026
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Reply from Hays Travel - Stockton

Aww thank you for the review and booking :)
Many Thanks, Louise

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