We have had an excellent experience having recently booking holidays with Hays Travel. From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our l... See more
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Thank you to hazel and all the girls in hays travel for there continued help and dedication in booking my Holidays. Nothing is to much trouble .Thanks again girls x
First time booking with Hays Travel but wont be the last. From meeting Nadia in the Keel Square branch to booking our holiday it was a great experience. She was very knowledgeable and made it an easy... See more
Company replied
The Superb Staff in Hays, Keel Square. They are all so welcoming, friendly and efficient. Always willing to go the extra mile to ensure your holiday arrangements go smoothly. Evie booked a holiday to... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Gilbridge House, high street west, SR1 3HL, Sunderland, United Kingdom
- 0191 5100074
5.0
Excellent
603 reviews
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Holidays
Thank you to hazel and all the girls in hays travel for there continued help and dedication in booking my Holidays. Nothing is to much trouble .Thanks again girls x
30 August 2026
Helpful and Professional staff
Evie was extremely helpful and knowledgeable in helping us to arrange our holidays
29 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Sunderland Keel Square
Hi Tom, Thank you so much for your kind words, we really appreciate your feedback! We hope you have a wonderful cruise :) - Nadia
Really helpful
Really helpful, knowledgeable, friendly staff, a massive help with my bookings & nothing’s ever too much trouble for any of them! They’re smashing!
25 August 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated.
Jasmine was extremely friendly and…
Jasmine was extremely friendly and booked me exactly what I was after!
5* service. Thank you! X
25 August 2026
Reply from Hays Travel - Sunderland Keel Square
Thank yo for the lovely feedback,it is very much appreciated.
Hazel was most informative and veary…
Hazel was most informative and veary helpful and sorted every think out for us
22 August 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback Paul, I'm sure you will both have an amazing cruise.
Great service
First time booking with Hays Travel but wont be the last. From meeting Nadia in the Keel Square branch to booking our holiday it was a great experience. She was very knowledgeable and made it an easy process. Will definitely use them again. Great service, thank you.
21 August 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated.
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated.
Millie was lovely very patient looking…
Millie was lovely very patient looking forward to my holiday
Thankyou
19 August 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you, Louise, for your kind words! It was a pleasure to book your holiday!
Excellent service
Amelia was super efficient, very helpful when I asked about alternative flights.
18 August 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for your kind review, Kay! We hope you have an amazing holiday!
Fantastic experience
I was greeted with smiles and beautiful manners . Then when I explained what I wanted the staff used their professionalism to make sure I got everything I needed.
18 August 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your kind words, Margie. We hope you have an amazing holiday! - Nadia
Jasmine was very helpful and patient…
Jasmine was very helpful and patient with me,Holiday was found and booked on this visit.
15 August 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your kind words, David. It was lovely to meet you and book your holiday to Egypt :) - Jasmine
Staff all very helpful
Staff all very helpful, knowledgeable and friendly. We were made to feel very relaxed.
16 August 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely words, Michael! We hope you enjoy your cruise :) - Jasmine
Reply from Hays Travel - Sunderland Keel Square
Thank you, Edward for you lovely review! We hope you have an amazing holiday! -Nadia
Nadia is great lady she is very helpful…
Nadia is great lady she is very helpful every time I go in for a book holiday she’s really good and takes her time with you
14 August 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for your lovely words, Denise, we hope you have a lovely cruise! :) - Nadia
Reply from Hays Travel - Sunderland Keel Square
Thank you so much Tony, it is always a pleasure to book your holidays :) - Jasmine
5 Star Review
Evie is always so helpful and efficient! Nothing was too much trouble for her.
6 August 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated .
great deals with evie!!!!
very informative ànd looking for great deals EVIE was great found a great deal sorted the parking and insurance out and changed our money over and that was it .... tenerife on less than a week!!!!!!
9 August 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
Staff excellent and booking very easy
8 August 2026
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
Reply from Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, its very much appreciated.
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