We prefer to book in person & this was our 1st time visiting Hays travel to book our next holiday to Paris. Ellie from the Sutton Coldfield branch was great listening to what we were after. Offering a... See more
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See what reviewers are saying
Went into Hays with a cruise we’d seen on P&O the girl who served wax really helpful and knowledgeable re the ship the decks and the best priced cabin to choose plus she also gave us a discount for ha... See more
Company replied
We were needing flights to Australia as due to the war in the Middle East the ones we had booked independently were no longer operating. The assistant looked at options as close to our original dates... See more
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We were so pleased that we popped into Hays. As we had very specific requests we really struggled at all other travel agents. At Hays,every single requirement matched the holiday that we booked.... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
57a Lower Parade, B72 1XX, Sutton Coldfield, United Kingdom
- 01213147071
4.9
Excellent
554 reviews
Asks customers to review
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My experience was great.
My experience was made much better because of the lady who I seen Amelia, she made me feel at ease and was so helpful showed me loads of different options and I ended up booking my holiday couldn't be happier.
21 February 2026
Reply from Hays Travel - Sutton Coldfield
Hi Rachel, thanks so much for taking the time to leave us such a lovely review! We're so glad to have been able to help and we hope you have a fantastic much-deserved holiday :) Amelia
told Harry what we wanted and he sorted…
told Harry what we wanted and he sorted it for us
19 February 2026
Reply from Hays Travel - Sutton Coldfield
Hi Mr Hunt, thank you for taking the time to leave us a review and we're so glad to have been able to help :)
Reply from Hays Travel - Sutton Coldfield
Hi Michael, thanks for taking the time to leave us a review, we appreciate your business and we hope you have a great time away :)
Zoe’s patience
Zoe’s patience, knowledge. efficiency. She is a credit to your company and Sutton Coldfield Branch.
4 February 2026
Reply from Hays Travel - Sutton Coldfield
We appreciate you highlighting the patience, knowledge, and efficiency you experienced. We're so pleased to hear about your positive experience :)
Harry at Hays Sutton super helpful
Harry at Hays Sutton super helpful, 3rd time we've booked with him and can never do enough for you! Awesome service as always!
Thanks Harry for booking our honeymoon!
15 February 2026
Unprompted review
Reply from Hays Travel - Sutton Coldfield
Hi Josh,
We're happy to hear that you find our service so helpful. We appreciate your continued bookings, and we are delighted to have booked your honeymoon!
Helpful and knowledgeable staff in…
Helpful and knowledgeable staff in store who were very pleasant.
I have never booked in store before but will definitely be doing so again
13 February 2026
Reply from Hays Travel - Sutton Coldfield
Hi Heather - thank you so much for your lovely review and we're so glad to have been able to help! We hope you have a great trip :)
I am sure l caused the staff a few…
I am sure l caused the staff a few headaches with having to change my holiday arrangements but they were always happy to help and all was sorted out.
4 February 2026
Reply from Hays Travel - Sutton Coldfield
Hi Mr Davie,
No problem at all, it's our pleasure to be able to help. We're glad to have everything sorted and if you need anything in the future please don't hesitate to let us know :)
Zoey was able to direct us to the…
Zoey was able to direct us to the perfect holiday and some of the other staff helped us decide on our destination. Thanks to all the staff!
10 February 2026
Reply from Hays Travel - Sutton Coldfield
We appreciate you taking the time to leave us such a fantastic review. We're so glad we could help you discover the perfect holiday and destination! :)
Very helpful and friendly service
9 February 2026
Reply from Hays Travel - Sutton Coldfield
We appreciate you taking the time to leave us a review, and we are so glad to hear you found our service helpful and friendly.
Hays Travel
Staff very welcoming and friendly
Staff very welcoming and friendly, nothing to much trouble & happy to help
31 January 2026
Reply from Hays Travel - Sutton Coldfield
Vicki ,
We appreciate you sharing your kind words. It's great to hear our team made you feel welcome and were helpful.
Hays Travel
Very helpful consultant who quickly…
Very helpful consultant who quickly tuned into our preferences. Found us what looks like a perfect trip.
7 February 2026
Reply from Hays Travel - Sutton Coldfield
Hi Christina, thanks so much for your lovely review and we're glad to have been able to help! We hope you enjoy your holiday - Amelia :)
Reply from Hays Travel - Sutton Coldfield
Hi Mr Robinson, thanks so much again for booking and we're glad to have been able to help :)
Reassuring experience
Amelia and Ellie at the Sutton Coldfield branch were very friendly, Ellie who is on an apprenticeship worked hard to find us a great deal. Amelia who has been in the travel industry for a few years was extremely knowledgeable and equally found a further deal for another family member booking to holiday abroad. I have personally now booked a few holidays over the years with Hays Sutton Coldfield and can very much recommend them.
6 February 2026
Reply from Hays Travel - Sutton Coldfield
Thanks so much for booking with us and for taking the time to leave us such a lovely review! We're glad to have been able to help and we hope you have a lovely couple of holidays :) ~ Amelia
Professional and great customer …
Professional and great customer service explained all in depth and very helpful
5 February 2026
Reply from Hays Travel - Sutton Coldfield
Thank you so much for booking and for taking the time to leave us a review! We're so glad to have been able to help :) ~ Amelia
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time for leaving us a review and for such positive feedback about my colleague Hayley. Kind Regards, Ryan. Branch Manager
Very helpful staff
3 February 2026
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about myself. Kind Regards, Ryan. Branch Manager
Great staff Very friendly Staff worked on helping…
Very friendly Staff worked on helping me choose best option holidays .
I was seen by Amelia - sorted all our holiday requirements .
Will definitely book again next time
3 February 2026
Reply from Hays Travel - Sutton Coldfield
Hi Satpal, it's our pleasure, and thank you so much again for booking with us! ~ Amelia
Fantastic what a company brilliant
Booked a multi trip holiday vegas LA Mexico . The organisation of hays travel was brilliant .happy to help with my needs and many queries .all booked to perfection arranged loverly hotels . Transport from airport. Thanks to all the team .we had a fantastic time all down to your expertise .
12 January 2026
Unprompted review
Reply from Hays Travel - Sutton Coldfield
Thank you for sharing your feedback and taking the time to leave us a review. Many thanks, Ryan. Branch Manager
Amelia was very efficient and helpful…
Amelia was very efficient and helpful and I was really looking forward to my holiday.
24 January 2026
Reply from Hays Travel - Sutton Coldfield
Thank you for taking the time to leave us a review and for such positive feedback about my colleague Amelia. Thanks again for booking with us. Kind Regards, Ryan. Branch Manager
Very helpful and informative made…
Very helpful and informative made process of booking so easy and stress free and also helped book extra excursions
1 February 2026
Reply from Hays Travel - Sutton Coldfield
Andrea,
We appreciate you sharing your experience! We are so glad to hear that we made booking your holiday easy and stress-free, including the excursions.
Hays Travel
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