Kevin In Swanage Branch Did a Fantastic Job booking a New York Trip for myself Helpful, Polite, Met my needs with a professional manner, Friendly explained all in detail 10/10 Thank you Kevin 👏🏻👏... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I came in to book a special holiday for me and my husband, our honeymoon which we could not take when we got married because of Covid travel restrictions. Kevin was brilliant, he sorted all my spec... See more
Company replied
The branch staff are knowledgeable and helpful, they learn and remember what you like and dont like, which is really helpful as my wife has limited mobility and lifts/ rather than stairs and walk in... See more
Company replied
Leo in your Swanage branch was knowlegable, friendly and very helpful. We are in our 70's and not flown for a long time, but he sorted the holiday , tickets and boarding passes for us and made it all... See more
Company replied
Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
21 Station Road, BH19 1AB, Swanage, United Kingdom
- 01929 423771
4.8
Excellent
406 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Swanage
Good Morning to you, thank you for your review. Kind regards Kevin
Reply from Hays Travel - Swanage
Good Morning Margaret, thank you for your kind words, appreciated. Best Kevin
Great staff who understand what we are…
Great staff who understand what we are looking for.
2 August 2026
Reply from Hays Travel - Swanage
Good Morning Anne, thank you for your review, kind and appreciated. Best Kevin
Kevin In Swanage Branch Did a Fantastic…
Kevin In Swanage Branch Did a Fantastic Job booking a New York Trip for myself
Helpful, Polite, Met my needs with a professional manner, Friendly explained all in detail 10/10 Thank you Kevin 👏🏻👏🏻
2 August 2026
Reply from Hays Travel - Swanage
Hi Paul, thank you very much, really appreciated and you are welcome ! Best Kevin
Reply from Hays Travel - Swanage
Good Morning to you, Thank you very much for your review, that's very kind and really appreciated. Thank you again. Kevin
As always Kevin went above and beyond…
As always Kevin went above and beyond to find us exactly what we wanted
23 July 2026
Reply from Hays Travel - Swanage
Thanks Angie! I'll pass your kind words onto Kevin. Have a great day!
Helpful and communicative assistant.
22 July 2026
Reply from Hays Travel - Swanage
Good Morning to you, thank you for your review. Appreciated !! Regards Kevin
Reply from Hays Travel - Swanage
Good Morning to you, Thank you very much for a lovely review,that's really appreciated and kind.
Kind regards
Kevin
Reply from Hays Travel - Swanage
Good Morning Jane, Thank you very much, really appreciated and kind !.
Pleasure !
Best regards
Kevin
I came in to book a special holiday for…
I came in to book a special holiday for me and my husband, our honeymoon which we could not take when we got married because of Covid travel restrictions. Kevin was brilliant, he sorted all my specific requests and even contacted the hotel to check about the parking for the car hire he organised for us and has offered to contact the hotel to ask them to do something special as it is our honeymoon.
Thanks so much, we’ll definitely be booking with you again
21 July 2026
Reply from Hays Travel - Swanage
Hi Rebecca, thank you very much for a lovely review, that is really appreciated and very kind of you. You are more than welcome !! All the very best Kevin
Kevin and the staff are always prompt
Kevin and the staff are always prompt, helpful and efficient.
15 July 2026
Reply from Hays Travel - Swanage
Good Afternoon Allan, that's a lovely review, really appreciated and very kind of you. Thank you again. Best regards Kevin
Kevin helped my family and me with…
Kevin helped my family and me with moving our family holiday to another date and was super helpful as always.
22 July 2026
Reply from Hays Travel - Swanage
Good Afternoon David, thank you very much for the lovely review, I really appreciate it, as very kind, you are always welcome !! Best regards Kevin
Kevin is a great travel agent and a…
Kevin is a great travel agent and a great credit to Hays Travel. We are delighted to have a much desired holiday to look forward to. Thanks Hays and thanks Kevin.
21 July 2026
Reply from Hays Travel - Swanage
Hi Robin, Thank You as this means alot to me and is really appreciated. Best Kevin
The person who dealt with my enquiry…Leo
The person who dealt with my enquiry was friendly and more than helpful to explain the beneficial, as well as the unbeneficial points of choices I had made.
18 July 2026
Reply from Hays Travel - Swanage
Good Morning Derek, Thank you very much for your review ! Have a lovely day. Kevin
Went over and above to get us a good…
Went over and above to get us a good deal that we were happy with
16 July 2026
Reply from Hays Travel - Swanage
Hi there,
Thank you very much for a lovely review, really appreciated and very kind of you, you are always welcome. Pleasure Best regards Kevin x
Kevin is so professional and helpful…
Kevin is so professional and helpful throughout the booking.
16 July 2026
Reply from Hays Travel - Swanage
Good Morning to you, thank you very much ! that is very kind and really appreciated. Thank you again. Best Kevin
Reply from Hays Travel - Swanage
Good Morning to you, Thank you for the lovely review, really appreciated and very kind. pleasure and see you soon !! Kevin
Reply from Hays Travel - Swanage
Hi Richard, Leo will be pleased with this, thank you very much, as always appreciated and very kind. Best Kevin
Kevin was great as usual as are all the…
Kevin was great as usual as are all the staff in the branch
8 July 2026
Reply from Hays Travel - Swanage
Hi Keith, thank you very much, that's really appreciated and very kind of you, you are welcome as always. Best regards Kevin
Reply from Hays Travel - Swanage
Good Morning to you,
Thank you for your review. Best regards Kevin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.