There are only 2 staff at the branch but they are helpful, prepared to recommend holidays and tour operators to suit your travel ideas and never made me feel that I was rushed or forced into making a... See more
Company replied
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I have gone into the Swanage Hays Travel several times & booked holidays through them & every time you go into there you are always greeted so nicely & friendly. I am usually seen by Kevin who is so... See more
Company replied
Leo in your Swanage branch was knowlegable, friendly and very helpful. We are in our 70's and not flown for a long time, but he sorted the holiday , tickets and boarding passes for us and made it all... See more
Company replied
Kevin and staff at Swanage Hays gave us all the help they could - dealing with necessary flights to visit a close relative who was dying. Thank you, Kevin
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
21 Station Road, BH19 1AB, Swanage, United Kingdom
- 01929 423771
4.8
Excellent
420 reviews
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We had two ideas where we wanted to…
We had two ideas where we wanted to spend our holiday and to be able to fly from Bournemouth airport.
Within less than an hour the travel agent had “signed sealed and delivered” the holiday we wanted in the required time frame.
Once again Hays have done an excellent job. Thank you
24 May 2026
Reply from Hays Travel - Swanage
Hi Gordon, Thanks for your lovely review and lovely to see you going. All the best to you both. Best regards and appreciated Kevin
Excellent tailored service which is…
Excellent tailored service which is very much appreciated. Many thanks to Kevin and his team!
20 May 2026
Reply from Hays Travel - Swanage
Hi Mark, Thank you for the lovely review and Importantly Thank you for your Booking. See you soon. Cheers Kevin
Always helpful
Kevin has always been very helpful and knowledgeable about all the Holiday Questions i have asked him, always book with Kevin and Hays Travel, if I have any questions or queries he is always happy to help!
12 May 2026
Reply from Hays Travel - Swanage
Hi Maria, Thank you for a lovely review, that is really appreciated and very kind. See you soon Kevin
Love Leo
Love Leo
Such a star always very helpful and friendly
Nothing a problem he’s got a lovely smile
Will go to Leo to book all our holidays
😎🌞does a super trooper job 😀😀
Bev & Dean
12 May 2026
Reply from Hays Travel - Swanage
Hi Bev & Dean, Thanks for your review! Much appreciated. Hope to see you both again soon!
Prompt efficient service. Guided through the choices at each stage of the planning process.Thank you Kevin.
Prompt efficient service.
29 April 2026
Reply from Hays Travel - Swanage
Good Afternoon to you, hoping that you will have a fantastic Holiday, Thank you for the lovely review, you know I always appreciate it. Best regards Kevin
Reply from Hays Travel - Swanage
Good Afternoon to you, hoping you all good, thank you for the lovely review. Kevin
Wanted a few days away so went to see…
Wanted a few days away so went to see Kevin In the Swanage branch he is always so helpful and he found us the perfect break. Amazing as always thank you Kevin.
10 May 2026
Reply from Hays Travel - Swanage
Good Afternoon to you, you are very welcome, thank you very much for a lovely review, that's very kind and really appreciated. Best Kevin
Kevin took time to go through the…
Kevin took time to go through the various options and found a suitable cabin.
6 May 2026
Reply from Hays Travel - Swanage
Good Afternoon to you, Thank you very much for the lovely review, that is really appreciated and very kind of you.
All the very best
Kevin
No hassle ,all options explained…
No hassle ,all options explained booking completed double quick
28 April 2026
Reply from Hays Travel - Swanage
Good Evening to you, Thank you for the nice review, really appreciated. Best Kevin
Excellent friendly service
Excellent friendly service. Always willing to help and go the extra mile.
18 April 2026
Reply from Hays Travel - Swanage
Good evening to you, Thank you for the lovely review, really appreciated and very kind of you. You are always welcome ! Kevin
The staff put alot of effort into…
The staff put alot of effort into finding the best holiday and price
24 April 2026
Reply from Hays Travel - Swanage
Good Evening to you, Thank you for the lovely review, really appreciated. Best Kevin
Reply from Hays Travel - Swanage
Hi Brian, You are welcome as always, a pleasure looking after you. Thank you for Booking !! Really appreciated Best Kevin
Leo did me a fantastic flight booking!.
Leo did me a fantastic flight booking!.
Cheers
Captain Kimbo
2 April 2026
Reply from Hays Travel - Swanage
Hi Kim, Thank you very much for the review! Hope you enjoy the weather when you get there. All the best! - Leo
Helpful staff
26 March 2026
Reply from Hays Travel - Swanage
Good Morning to you, thank you very much for the review, really appreciated and very kind. Best Kevin
Kevin and his team were amazing and…
Kevin and his team were amazing and very patient with me. They found the cruise I wanted for my 40th and I would recommend booking any holiday with them.
28 March 2026
Unprompted review
Reply from Hays Travel - Swanage
Good Morning to you, thank you very much, we both really appreciate your comments as very kind, always a pleasure to look after you. Thank you again. Best regards Kevin and Leo
Appalling service
Appalling service, no help or offer of help finding an alternative holiday. Didn’t ask my name, offer me a seat just a 30 second conversation telling me how they couldn’t compete with Tui. I won’t be surprised if they shut down soon. I will not be returning.
16 March 2026
Unprompted review
Reply from Hays Travel - Swanage
Good Afternoon Tim, I am sorry that you felt our service was not satisfactory, I would like to take the opportunity to have a conversation with you, if you would like to email me privately with a contact telephone number, I would like to give you a telephone call.
Kevin.sansom@hays-travel.co.uk
and or TEL 01929 423771
Kind regards
Kevin
Reply from Hays Travel - Swanage
Hi Kathryn, Thank you for the review, really appreciated !! Best wishes Kevin
Reply from Hays Travel - Swanage
Good Afternoon John, Thank you very much for a lovely review, that's really appreciated and very kind of you. Thank you again. Best Kevin
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much , Leo really appreciates that as very kind. Best regards Kevin
Kevin spent a lot of time looking and…
Kevin spent a lot of time looking and planning and confirming all necessary details. No question was dismissed as impossible to find an answer to - and he did!
17 February 2026
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much for a lovely review, that is really appreciated and very kind of you. You are welcome. Best regards Kevin.
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