As always our experience was great,just tell them what you require and it is done .We always book with Corinne at the Swansea branch and she is more than helpful,printing everything for us too.
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See what reviewers are saying
Very helpful staff member gave all information clearly as we are first time cruisers. Booked price and information onboard all given. Also friendly very informative.
Always use Hays Travel Swansea Branch when booking a holiday.The staff are always friendly polite and very knowledgeable.Corinne is the advisor I like to go to and I couldn’t book a holiday without he... See more
Company replied
We have dealt with Caroline a few times for our holidays and nothing is too much trouble no matter how many emails and changes I give her. She is a pleasure to deal with and an asset to Hays Travel.... See more
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20a Whitewalls, SA1 3AA, Swansea, United Kingdom
- 01792823741
4.9
Excellent
615 reviews
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Reply from Hays Travel - Swansea
Thank you for taking the time to write a review and hope you have a fab cruise. Courtney
Reply from Hays Travel - Swansea
Thank you Steve for taking the time to write a review and hope you have a lovely break away. Caroline
Reply from Hays Travel - Swansea
Thank you for popping in to us whilst home from Spain. Caroline
The travel consultant was so helpful…
The travel consultant was so helpful polite and informative, I only called in to query a holiday in Rome and ended up booking it there and then.
12 May 2026
Reply from Hays Travel - Swansea
Thank for you such a lovely review and for booking it with me. Corinne
Caroline was an absolute star!
Caroline was an absolute star!! Helped to arrange our cruise. Was always polite, helpful and quick at responding. I’ll be sorting all my trips out with her in the future.
5 May 2026
Reply from Hays Travel - Swansea
Aw thank you-what a fab review. Thank you for such lovely words and for booking your family cruise with me. Caroline
Carin was excellent as always
Carin was excellent as always. She helped me through the booking for my cruise. Full credit and the Service was excellent
3 May 2026
Reply from Hays Travel - Swansea
Thank you Barry for always booking your cruises with me. Corinne
Reply from Hays Travel - Swansea
Thank you for the review and it was lovely to meet you all and hear your stories. looking forward to hearing about your holiday. Caroline
Caroline
The staff member, Caroline was most helpful, and took time to assist with the booking, for next year.
Having booked previously with her last year happy to return to Hays Travel again.
7 May 2026
Reply from Hays Travel - Swansea
Thank you so much for your review and taking the time to write it. Caroline
Excellent service
Fantastic service by Caroline at Swansea and Kamal at the call centre will definitely use again
7 May 2026
Reply from Hays Travel - Swansea
He was fab, wasn't he? Thank you for my lovely review. Caroline
Reply from Hays Travel - Swansea
Thank you Karen-you know I had to get you the cabin you liked. Caroline
I always use Hayes Travel when booking…
I always use Hayes Travel when booking a holiday. The staff are very attentive and always offer advice when I am undecided.
29 April 2026
Reply from Hays Travel - Swansea
Thank you Anne for booking with us and for writing such a lovely review. Caroline
Every time I had a query they solved it…
Every time I had a query they solved it and even made recommendations I didn't think of such as paying by direct debit. Very helpful all round.
31 March 2026
Reply from Hays Travel - Swansea
Thank you so much for my review Allan. It was a pleasure to book your holiday. Courtney
Reply from Hays Travel - Swansea
Thank you for my lovely review and for booking your cruises with me. I can't wait to see how this one goes. Caroline
Reply from Hays Travel - Swansea
Thank you for your kind words and for booking your holiday. Courtney
A welcoming Swansea facility
friendly, efficient
ability to communicate with Swansea people
14 March 2026
Reply from Hays Travel - Swansea
Thank you for my review. Courtney
The lady who served us was very helpful…great service at Hays Travel, Swansea
The lady who served us was very helpful and friendly. She looked at various dates to find us the most suitable and at different companies to get us the best deal.
20 March 2026
Reply from Hays Travel - Swansea
Thank you for writing such lovely words and it was a pleasure to book your holiday. Corinne
Helpful, friendly and knowledgeable
I really didn't want to take an hour-long bus journey to Swansea, after Hays in Port Talbot closed, but the service I received made it all worth while. Caroline found flights and coach travel, which turned out to be very complicated, but she was so pleasant and knowledgeable that it was almost a pleasure!
5 March 2026
Reply from Hays Travel - Swansea
Aw Vee thank you so much. It was a pleasure to help you and get our trip booked. Please let me know if you want any further help with check in. Caroline
Corrine at Swansea travel shop…
Corrine is our "go to"travel advisor and as always given us excellent service, once again.
28 February 2026
Reply from Hays Travel - Swansea
Thank you both for my lovely review and continuing to always book with me. Corinne
The Lady was very Helpful to us xx
The Lady was very Helpful she gave a good deal on it and exp. it all to us. The times going and coming home xx
22 February 2026
Reply from Hays Travel - Swansea
Thank you for my lovely review and for booking with me. Courtney
Excellent service from Corinne as usual
24 February 2026
Reply from Hays Travel - Swansea
Thank you Clive for always booking your holidays with me. i do appreciate it. Corinne
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