As always our experience was great,just tell them what you require and it is done .We always book with Corinne at the Swansea branch and she is more than helpful,printing everything for us too.
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See what reviewers are saying
Very helpful staff member gave all information clearly as we are first time cruisers. Booked price and information onboard all given. Also friendly very informative.
Always use Hays Travel Swansea Branch when booking a holiday.The staff are always friendly polite and very knowledgeable.Corinne is the advisor I like to go to and I couldn’t book a holiday without he... See more
Company replied
We have dealt with Caroline a few times for our holidays and nothing is too much trouble no matter how many emails and changes I give her. She is a pleasure to deal with and an asset to Hays Travel.... See more
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20a Whitewalls, SA1 3AA, Swansea, United Kingdom
- 01792823741
4.9
Excellent
615 reviews
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Reply from Hays Travel - Swansea
Thank you for my review and I see you after I have checked you in. Caroline
Corinne always knows my requirements so…
Corinne always knows my requirements so makes booking my cruises easy and fast.
10 August 2025
Reply from Hays Travel - Swansea
Thank you for booking another cruise with me. Corinne
Friendly and helpful service.…
Staff were friendly, helpful and efficient in attending to my requirements with a nice personal touch!
7 August 2025
Reply from Hays Travel - Swansea
Thank you for a lovely review. It was great to book you your family trip to Italy. Steph
Friendly
Friendly, helpful service. Knowledgeable about holiday, looking for recommendations
10 August 2025
Reply from Hays Travel - Swansea
Thank you for my lovely review. Corinne
Happy customers
Staff at the swansea store are always help full and amazing and help with all concerns with our holiday booking and have made us as customers to want to book more holidays and did book another while in store. Corrine and Caroline are amazing
3 August 2025
Reply from Hays Travel - Swansea
Thank you Rebbecca-always to see you and the family and to help you in any way we can. Corinne and Caroline x
Reply from Hays Travel - Swansea
Thank you Mike for your review and for booking with us again. Caroline
Very nice rep she was extremely…
Very nice rep she was extremely helpful. Very happy with service. Will deffo use again.
29 July 2025
Reply from Hays Travel - Swansea
Thank you for my lovely review and the lovely chat about horses. Caroline
They sorted everything for me
29 July 2025
Reply from Hays Travel - Swansea
Thank you for my review. See you soon Jeff. Corinne
The agent was very patient and took a…
The agent was very patient and took a long time with me to get the holiday that suited me
24 July 2025
Reply from Hays Travel - Swansea
Thank you for my lovely review Andrew and it was lovely chatting with you. See you for check in. Caroline
Corrine is so helpful,patient ,and…
Corrine is so helpful,patient ,and efficient,and she does all this with a smile and a sense of humour
22 July 2025
Reply from Hays Travel - Swansea
Thank you Nancy for my review and kind words. Corinne
Caroline was so helpful and made the…
Caroline was so helpful and made the whole booking experience easy.Will certainly always use Hays for future bookings
18 July 2025
Reply from Hays Travel - Swansea
Thank you so much for the review and recommendation. It was a pleasure to be able to book the cruise you wanted and look forward to seeing you for check in. Caroline
They are very helpful and friendly…
They are very helpful and friendly they helped me a lot got the best flight
2 July 2025
Reply from Hays Travel - Swansea
Thank you Eileen it always a pleasure to see you and thank you for the welsh cakes. Caroline x
Satisfied customer
Dealt with Corine at Swansea branch. She was very helpful and went above and beyond to get what we wanted.
2 July 2025
Reply from Hays Travel - Swansea
Thank you for my lovely review. Corinne
Firstly when we booked our holiday we…
Firstly when we booked our holiday we were told the hotel had everything apart from WiFi.
Which was a complete lie, after doing some research we found out the hotel doesn’t have any aircon. We booked the holiday 3 weeks ago and we only found out last week about the air con. We contacted hays travel to change our hotel as we wasn’t prepared to pay what we did for the holiday without aircon. They told us there is nothing they can do as it’s 2 weeks before leaving. They said we could cancel the holiday but they would charge us 100% of what we paid. Absolutely disgusting! We feel we were miss sold the holiday completely and when we asked to speak with management they never returned our call.
I mean who doesn’t have air con when you go on holiday specially with it being 30°+ on some days.
Our holiday has been the holiday from hell, the food is not edible, we’ve found cockroaches in our apartment. The bathroom stinks of sewage. The cocktails are not drinkable. Overall been completely robbed by hays and ereza hotel
5 June 2025
Reply from Hays Travel - Swansea
Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We take all concerns seriously and would like to look into this further. Could you email us at swansea@hays-travel.co.uk with your booking reference and any relevant details and evidence?
The staff at swansea are brilliant
The staff at swansea are brilliant. Always finds me a great holiday
21 June 2025
Reply from Hays Travel - Swansea
Thank you so much for such a lovely review - Team Swansea
Reply from Hays Travel - Swansea
Thank you so much for such a lovely review - Team Swansea
Staff brilliant at Hays travel Swansea
We always go to Hays travel and the staff are great no problems with booking a holiday
17 June 2025
Reply from Hays Travel - Swansea
Thank you so much for such a lovely review - Team Swansea
Reply from Hays Travel - Swansea
Thank you so much for such a lovely review - Team Swansea
Olivia was friendly and helpful
Olivia was friendly and helpful. Took her time to make sure that we understood everything, very knowledgeable. It was a pleasure to deal with her and based on this we intend to bring our future repeat business from Tui to Hayes Travel.
3 June 2025
Reply from Hays Travel - Swansea
Thank you so much for my amazing review. It was a pleasure to book your holiday too and we look forward to seeing you again. Olivia and Corinne
Holiday booking.
Very pleased with how easy it was to book our holiday, just over the phone amazing.
25 May 2025
Reply from Hays Travel - Swansea
Thank you for choosing to book your holiday with us. Olivia
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