Second time booking our cruise holiday with hays. Erica and the team at swinton are an absolute credit to Hays. Erica has again helped with everything- helping us find exactly what we wanted. Would de... See more
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As always processional friendly . Make you feel they are giving you personal al treatment . Would not book anywhere else
Company replied
We were greeted by a very pleasant lady, Jo, who was extremely helpful and did all the hard work for us. We booked our cruise with ease and her suggestions regarding insurance etc. were very welcome.... See more
Company replied
A very friendly and welcoming team at the Swinton branch. We have booked with Hays a few times and Erica has always made the booking process straightforward and fun. Thank you to the team and we look... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 The Parade, M27 4BH, Swinton, United Kingdom
- 01614645530
5.0
Excellent
945 reviews
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Reply from Hays Travel - Swinton
Afternoon Mr Cutting. Thank you so much for your lovely reply, it was a pleasure booking your next holiday for you both, thanks Khushi :)
The staff we're very friendly and…
The staff we're very friendly and knowledgeable. There was a nice atmosphere in the shop . Sara was brilliant in helping us pick our 2nd holiday with Hays Travel. great service and everything explained to us clearly .
24 May 2026
Reply from Hays Travel - Swinton
Afternoon Mr Thompson, thank you so much for your lovely review, it was a pleasure booking your 2nd holiday for the family, thanks Sara :)
The people were brilliant just what you…
The people were brilliant just what you should expect when booking a holiday very professional very friendly polite just could not fault the staff.
12 May 2026
Reply from Hays Travel - Swinton
Hi Louis, thank you for your lovely review! It was a pleasure booking your holiday. Thanks, Erica :)
Got exactly what we asked for
Got exactly what we asked for. Very helpful and courteous staff
16 May 2026
Reply from Hays Travel - Swinton
Hi Jan, thank you for your lovely review! It was a pleasure booking your holiday! Thanks, Khushi :)
We booked our holiday with Khushi who…
We booked our holiday with Khushi who was efficient and patient with us and hopefully we will have a great holiday
6 May 2026
Reply from Hays Travel - Swinton
Hi Edith, thank you for your lovely review! It was a pleasure booking your holiday, I hope you have the best time. Thanks, Khushi :)
Erica was friendly helpful and patient…
Erica was friendly helpful and patient , she helped us plan our trip to Thailand, showed us all the options in our budget and answered our question, allyson in the foreign exchange was also great when I had questions about currency, we booked our Thailand holiday, which is for my 60th birthday, and wouldn’t hesitate to book with hays swinton or Erica again
10 May 2026
Reply from Hays Travel - Swinton
Hi Sharon, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Erica :)
Fantastic customer service
Fantastic customer service, Sara was very helpful, knowledgeable and made the booking really quick and easy. She went through all the options and provided all information and documentation. Thank you Sara 😄
9 May 2026
Reply from Hays Travel - Swinton
Good Morning Karen, thank you for your lovely review! It was a pleasure booking your holiday. Thanks, Sara :)
Reply from Hays Travel - Swinton
Good Morning Janet, thank you for your lovely review! It was a pleasure booking your holiday. Thanks, Khushi :)
I booked my holiday last year in June…
I booked my holiday last year in June and paid fortnightly. I can honestly say the staff have treated me with dignity and respect. The team always have a smile on their faces and I will definitely book with them again.
9 June 2025
Unprompted review
Reply from Hays Travel - Swinton
Good Morning Lesley, thank you for your lovely review! It's always a pleasure. Thanks, Team Swinton :)
Excellent service again
Excellent service again, booked a holiday we wanted, everything explained about going, great staff came out happy 😊
6 May 2026
Reply from Hays Travel - Swinton
Hi Lisa, thank you for your lovely review! It was a pleasure booking your holiday. Thanks, Erica :)
Very helpful staff
Very helpful staff, welcoming office. I always book short haul travel through Hays in Swinton.
2 May 2026
Reply from Hays Travel - Swinton
Hi Susan, thank you for your lovely review. It was a pleasure booking your holiday. Thanks, Erica :)
Always made to feel welcome
Always made to feel welcome and same friendly bunch of people
29 April 2026
Reply from Hays Travel - Swinton
Hi Paul, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Khushi :)
Great service from local hays travel…
Great service from local hays travel swinton Megan our advisor is a credit to the company thankyou
28 April 2026
Reply from Hays Travel - Swinton
Hi Derek, thank you for your lovely feedback! It was a pleasure organising your next holiday. Thanks, Megan :)
Pleasant efficient and obviously…
Pleasant efficient and obviously knowledgeable about details. Erica booked a cruise for me and I was more than pleased with the service I received. Thankyou
18 April 2026
Reply from Hays Travel - Swinton
Hi Drena, thank you for your lovely review! It was a pleasure booking your cruise for you. Thanks, Erica :)
Very polite and helpful
Very polite and helpful, very welcoming and friendly. And they are very patient when finding your holiday to suit, thankyou
10 April 2026
Reply from Hays Travel - Swinton
Hi Jennifer, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Khushi:)
We got a lovely welcome on entering the…
We got a lovely welcome on entering the store . Very friendly and very highly knowledgeable . Explained everything gave us a good deal looking forward to our holiday
16 April 2026
Reply from Hays Travel - Swinton
Hi Ruth, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Erica:)
1st time in many years using a travel…
1st time in many years using a travel agent, but wow what a great experience and made the whole transition seamless! Very polite , efficient , prompt and return calls immediately ...will be definitely be using again ho and very competitive....thanks very much Megan great service 👏 👍
16 April 2026
Reply from Hays Travel - Swinton
Hi Leonard, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Megan :)
The adviser listened to our needs and…
The adviser listened to our needs and was very helpful and sorted exactly the package we wanted.
15 April 2026
Reply from Hays Travel - Swinton
Hi Susan, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Megan :)
Reply from Hays Travel - Swinton
Hi Robert, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Megan :)
Happy
Walked in was delt with straight away. Member of staff was very helpful & friendly. I booked a flight so wasn't in store very long.
14 April 2026
Reply from Hays Travel - Swinton
Hi Donna, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Megan :)
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