We were seen immediately. Listened to what we wanted. Negotiated direct with Saga and got a better price. Nirali was friendly, helpful and professional.
Company replied
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See what reviewers are saying
Hays Syston have fantastic staff they are all brilliant at what they do. Every time we go in to book they always get us the best deal and look after us this is why we always go back time after time. A... See more
Company replied
Greeted with a smile and asked how can we help you. Employing a professional and knowledgeable person who made you feel comfortable and able to answer any questions we had. Kirsty was very patient wi... See more
Company replied
Kirsty made the whole experience very pleasant. She was courteous and understanding regarding our online anxieties (both senior citizens). Everything was made clear and we felt confident and reassured... See more
Company replied
Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1288a Melton Road, LE7 2HD, Syston, United Kingdom
- 01164125878
4.9
Excellent
651 reviews
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Great service
We were seen immediately. Listened to what we wanted. Negotiated direct with Saga and got a better price. Nirali was friendly, helpful and professional.
2 August 2026
Reply from Hays Travel - Syston
Thankyou for your lovely feedback, It was a pleasure booking your holiday Sarah :) - Nirali
Fantastic service from kirsty
Kirsty did a great job of altering our booking from 6 to 7 people. Could not of been more helpful, a fantastic service.
1 August 2026
Reply from Hays Travel - Syston
Richard,
Thank you for taking the time to share your positive feedback. We are so pleased to hear that our service was helpful and fantastic for your booking alteration.
Kind Regards
Hays Travel
Friendly member of staff gave clear…
Friendly member of staff gave clear options available for our choice of hotel and placed the booking when I returned Very professional service.
31 July 2026
Reply from Hays Travel - Syston
Martin,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a professional and helpful service, making your booking experience a positive one.
Kind Regards
Hays Travel Syston
Booking a holiday in Lanzarote
Kirsty made the whole experience very pleasant. She was courteous and understanding regarding our online anxieties (both senior citizens). Everything was made clear and we felt confident and reassured. We'll definitely go back.
30 July 2026
Reply from Hays Travel - Syston
Michael Setterfield,
Thank you for your wonderful feedback! We are so pleased to hear I provided you with such a pleasant and reassuring experience. We appreciate your kind words and look forward to welcoming you back.
Kirsty, Branch Manager
Excellent service once again
Excellent service once again! We always use Jill at Hays Travel Syston, she is so helpful and knowledgeable. Thank you very much 😃
28 July 2026
Reply from Hays Travel - Syston
Thankyou for your kind review, it's always a pleasure booking your holidays :) - Jill
As usual the staff are friendly and…
As usual the staff are friendly and very knowledgeable and respectful. Brilliant all round
28 July 2026
Reply from Hays Travel - Syston
Alison Brown,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our team to be friendly, knowledgeable, and respectful. We always strive to provide excellent customer service.
Kind Regards
Hays Travel Syston
Excellent team booked the holiday with…
Excellent team booked the holiday with all the details airplane seat and car parking all done lots of advice and guidance sorted. Well done Hays
24 July 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely review Mr Matthews! I appreciate the time taken to leave lovely comments :) - Khushali
Reply from Hays Travel - Syston
Thank you so much Leeann! It was a pleasure booking you and the ladies for your next trip :) -Khushali x
Very helpful
Very helpful, got the best possible price. We have 2 holidays booked this year.
14 July 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely comments, its always a pleasure booking your holidays :)
Very helpful and informative ,nothing…
Very helpful and informative ,nothing to much to trouble
19 July 2026
Reply from Hays Travel - Syston
Thank you for your lovely feedback, it was a pleasure helping and booking your holiday :) - Kirsty and Nirali
Excellent friendly service
Excellent friendly service . Very helpful and informative. Service was excellent booking process straightforward and well organised
19 July 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it was a pleasure booking your holiday for you - Khushali
Very friendly service
Very friendly service. Kirsty is a very intelligent and extremely experienced person. She found our holiday which we dreamt of. We will go and book our holidays with kirsty in future aswell. Very satisfied.
18 July 2026
Reply from Hays Travel - Syston
Thank you so much for your dedicated review - It's always a pleasure seeing you both in store and thank you for your lovely comments - Kirsty BM
Reply from Hays Travel - Syston
Jennifer,
Thank you for your wonderful feedback! We are so pleased to hear that you feel recognised and valued when you visit us.
Kind Regards
Hays Travel Syston
Reply from Hays Travel - Syston
Joanne,
Always a pleasure booking your holidays :) You are so welcome.
Kirsty :)
They made me feel so welcome & we’re…
They made me feel so welcome & we’re very helpful even had a cuppa with them thanks defo use them again
11 July 2026
Reply from Hays Travel - Syston
Thank you for your lovely feedback, it was a pleasure booking your holiday - Nirali :)
Hays Syston have fantastic staff they…
Hays Syston have fantastic staff they are all brilliant at what they do. Every time we go in to book they always get us the best deal and look after us this is why we always go back time after time. Always cheerful and we have a great laugh cannot recommend them enough . Booking and finding our perfect holiday is always a breeze here.
14 July 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, its always a pleasure booking your holidays for you :) - Nirali
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it was a pleasure booking your holiday - Khushali
Emily was absolutely fantastic from…
Emily was absolutely fantastic from start to finish she was friendly knowledgeable and helpful and made everything feel straightforward
12 July 2026
Reply from Hays Travel - Syston
Thankyou for your kind review, it was a pleasure booking your holiday :) - Emily
Holibobs
The experience was great
Nirali was extremely efficient and informative
Thanks
10 July 2026
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it was a pleasure booking your holiday :) - Nirali
Fast and easy booking
Fast and easy booking, friendly staff. Almost like family, have booked many a holiday with them and will continue to do so.
9 July 2026
Reply from Hays Travel - Syston
Awee Susan this is such a lovely review - all the ladies in store really appreciate your comments and it's always a blast seeing you in store! - Khush :)
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