We were warmly welcomed when we arrived and our requests were dealt with very efficiently by Emily. We visited the office on 3 occasions and each time our queries were resolved promptly. We have recom... See more
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I was very impressed by the service provided by Nadine. Nothing was too much trouble and she helped with other associated matters not part of her remit. A thoroughly professional service with a smile.... See more
Company replied
We booked our second cruise with Hayes Travel Taunton, Nadine, who was very knowledgeable and helpful. Even though it’s over a year away, we were really impressed with the information provided, the bo... See more
Company replied
From the moment I walked into the shop I was immediately greeted with a friendly smile. The whole process was trouble free and I was able to book to a location I had requested. Excellent thankyou
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Fore Street, TA1 1JA, Taunton, United Kingdom
- 01823478914
4.9
Excellent
573 reviews
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A very pleasant change to be able to be able to book a holiday face to face rather than online!
A very pleasant change to be able to book a holiday at a travel agents sat across the desk from somebody who could offer advice and answer our questions. A very smooth and stressfree experience. Price matched the online sites but it was so much better to book it face to face with somebody and knowing that we have a contact should we need any further assistance about our holiday.
28 April 2025
Reply from Hays Travel - Taunton
Thankyou for taking the time to leave a lovely review Mrs Rust. I am so pleased Nadine was able to offer a stress free service. Thank you for choosing us to book your holiday :). Best wishes, Lauren- Branch Manager
Exelent Start to finish
Start to finish we felt informed.
Had a fabulous holiday and then came straight back into Hayes to book our next holiday.
9 April 2025
Reply from Hays Travel - Taunton
Thank you for taking the time to leave a lovely review Catherine. I am so pleased you were happy with Lewis's service. Thank you for choosing us to book your holiday :). Best wishes, Lauren- Branch Manager
Excellent service booked holiday with…
Excellent service booked holiday with no problems the staff were great helpful with finding the cruise and booking the parking have used this travel agent before and will definitely be using again
4 May 2025
Reply from Hays Travel - Taunton
Thank you for your lovely review, were glad we could help get something sorted:) Nadine
Fabulous service
I dealt with Paige in the Taunton branch and she could not have been more helpful. I have always booked direct with P and O Cruises but wanted to pre-register and have some form of control over cabin choice. only 800 days to go!
2 May 2025
Reply from Hays Travel - Taunton
Thank you so much for this amazing review! I'm glad you had such a great experience with us and we hope to see you again soon :) I hope you have a great holiday - Paige
Got a holiday booked within 48 hours of…
Got a holiday booked within 48 hours of popping into the Taunton store. Matched our needs on the hotel perfectly, the price was decent, very easy process. Good to have an experienced staff member who knew the island and the hotel rather than leaving it to chance. Definitely recommend.
29 April 2025
Reply from Hays Travel - Taunton
Thank you so much for this lovely review! We are glad you had such a great experience with us :) we hope you have a great holiday - Paige
Excellent service 👍🏻
Excellent service 👍🏻
Thank you Lauren at Taunton.
Dave & Claire ☀️☀️☀️☀️
28 April 2025
Reply from Hays Travel - Taunton
Thank you for your lovely review Dave. It was great to meet you and Claire. I am so pleased you have a lovely holiday to look forward to :) Thanks for choosing us to book your holidays. Best wishes, Lauren- Branch Manager
We received a warm and friendly welcome…
We received a warm and friendly welcome from Chelle, who was incredibly helpful and patient as she guided us through the different holiday options available. Her approachable and supportive manner made the whole experience enjoyable, and we left feeling confident that we would definitely book with Hays again.
20 April 2025
Reply from Hays Travel - Taunton
Thank you for taking the time to leave a lovely review Maxine. I am so pleased Chelle made your experience instore enjoyable. Thank you for choosing us to book your holiday :) Best wishes, Lauren- Branch Manager
We were served by Paige
We were served by Paige. She was fantastic. She made our experience very easy. We booked our next cruise with another couple. We appreciated the attention to detail by all the staff & we had a bit of fun along the way. We only book with Hays. We love the journey through booking to taking the holiday
27 April 2025
Reply from Hays Travel - Taunton
Thank you for your lovely feedback Mr Tyson. We are so pleased you are happy with our service instore. Thank you for choosing us to book your holiday once again :) Best wishes, Lauren- Branch Manager
Very helpful staff
Very helpful staff. Got most of ehat we wanted. Databases much greater snd vssy quicker thsm zi could have found it
26 April 2025
Reply from Hays Travel - Taunton
Thank you very much for your lovely review :) Team Taunton
Excellent service
Excellent service, nothing too much trouble, staff very friendly and helpful.
13 April 2025
Reply from Hays Travel - Taunton
Thank you very much for your lovely review :) Team Taunton
Reply from Hays Travel - Taunton
I'm so glad we were able to do exactly what you wanted.
Thankyou for your kind review.
ThGoing Solo.ey made my first attempt at booking a…
They made my first attempt at booking a solo holiday easy & with care as I had recently lost my husband of 60yrs.
17 April 2025
Reply from Hays Travel - Taunton
Thank you so much for your lovely review, I'm glad we could help you sort your holiday:) Nadine
The Hays team are great
I was made to feel welcome, they listened to my requirements and delivered
8 April 2025
Reply from Hays Travel - Taunton
Thankyou , our aim is to listen to our customers and help deliver their dream holidays.
Reply from Hays Travel - Taunton
Thank you very much for your positive review. We look forward to helping you again in the future!
As always, extremely helpful & Professional
As always, we were provided with an extremely professional & helpful service. Any questions we had were answered to our satisfaction & services, such as Special Assistance at the airport was organised for us.
We have used your Taunton branch on a few occasions now & ask the staff, no matter who attends to our enquiries or bookings, are always, pleasant, knowledgeable & extremely helpful. It's like being treated as one of a big family.
4 April 2025
Reply from Hays Travel - Taunton
Thank you so much for your lovely review :) We are happy to hear you are satisfied with out services :) Team Taunton
We felt very well informed about the…
We felt very well informed about the holiday we were looking at and given good advice and helpful information
5 April 2025
Reply from Hays Travel - Taunton
Thank you for your lovely review :) Best wishes Team Taunton
So helpful explained everything so easy…
So helpful explained everything so easy made us feel relaxed will be booking holidays in future with hays
8 April 2025
Reply from Hays Travel - Taunton
Thank you for your lovely review:) Were glad we could help get your holiday booked. Team taunton
Reply from Hays Travel - Taunton
Thank you for your lovely review :) Team Taunton
Reply from Hays Travel - Taunton
Thank you for taking time to leave us a review. I am pleased my team were able to help with your travel plans. Best wishes - Kim - Assistant Manager :)
Friendly staff and very helpful
21 March 2025
Reply from Hays Travel - Taunton
Thank you for taking the time to leave a review. I am so pleased you found the team to be friendly and helpful. Thank you for choosing us to book your holiday :). Best wishes, Lauren- Branch Manager
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