All of the staff in the Tavistock branch are without doubt 'Excellent'. Their knowledge and awareness of the tourism market has always proven second to none. Here is a travel agency that provides y... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff as always brilliant professional and friendly. They make sure yiu get what you want and understand all terms and conditions. Will akways use Hays
Company replied
Booked my holiday easily, quickly and exactly how and where I wanted it. Stacey was polite, cheerful, and efficient. (Saw the holiday advertised in the window and hadn't intended to go away at that ti... See more
Company replied
Very prompt and efficient service from Gemma in Tavistock. We had very limited dates, not a lot of ideas but a meaningful discussion later we had ourselves a holiday we had not even considered. Than... See more
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Brook Street, PL19 0HA, Tavistock, United Kingdom
- 01822734014
4.9
Excellent
536 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always very helpful and nothing is too…
Always very helpful and nothing is too much trouble. We wouldn’t want to deal with anyone else. The staff at the Tavistock branch are brilliant.
27 April 2025
Reply from Hays Travel - Tavistock
Thank you for this lovely review !
Always a pleasant experience booking a…
Always a pleasant experience booking a holiday with Hays Tavistock. Helpful, professional and very personable staff
16 April 2025
Reply from Hays Travel - Tavistock
thank you for your review, I pass this onto Clare she will be pleased
Wonderful service
Wonderful service, as always.
Stacey and all of the ladies are fabulous and really engaging.
25 April 2025
Reply from Hays Travel - Tavistock
arrr lovely review thank you so much for your lovely feedback - Gemma
Great customer care
Clare was very helpful, patient and informative. A pleasure to speak to.
15 April 2025
Reply from Hays Travel - Tavistock
Thank you for this lovely review, Clare will be so please :) - Lauren
Brilliant advice and knowledge
Had to book at short notice due to change of circumstances and Laura was brilliant making all the information I needed available. Gone from no holiday this year to leaving in a few weeks.
5 April 2025
Reply from Hays Travel - Tavistock
So glad we were able to help. And thank you for such a lovely review :)
The Tavistock Branch
The girls in the Tavistock branch were very knowledgeable Lauren book my cruise.
2 April 2025
Reply from Hays Travel - Tavistock
Thank you Sandra for this lovely review :)
Cancelled holiday
Stacey was really helpful as our holiday had been cancelled so she helped us find something else
8 March 2025
Reply from Hays Travel - Tavistock
Thank you so much for leaving a lovely review. So glad we were able to find something else for you. :)
Reply from Hays Travel - Tavistock
Thank you for your review, I'm pleased we got you sorted - Gemma
We had a good experience at Hays Travel
We found the service at Hays to be efficient and knowledgeable. We were pleased with both the quality and price of the travel arrangements we made. We would look forward to using them again.
27 March 2025
Reply from Hays Travel - Tavistock
Thank you so much for your lovely review :)
The representative was helpful and…
The representative was helpful and knowledgeable. The whole process was very easy.
25 March 2025
Reply from Hays Travel - Tavistock
Thank you so much for your lovely review! It was a pleasure serving you :)
IMPRESSED
Used the Tavistock branch, first time using Hays but they had the hotel we wanted, always used TUI before.
Excellent service from the start, I gave the hotel, dates, room requirements and flight I wanted, booked easily.
Followed up with trip details I requested a few days later.
Most importantly was the price which will make me consider using Hays next year.
The app is brilliant, everything is loaded on with just a reference number.
16 March 2025
Reply from Hays Travel - Tavistock
Thank you so much for this amazing review! Its always very much appreciated and it was a pleasure finding you the right holiday for you both.
time and understanding to get the right…
time and understanding to get the right holiday
19 March 2025
Reply from Hays Travel - Tavistock
Thank you for this lovely review :)
Destination Crete
Went into your Tavistock travel agent to ask for ideas for a holiday to Crete. Your staff member listened to our requests and found us the perfect holiday within ten minutes
16 March 2025
Reply from Hays Travel - Tavistock
Thank you for your feedback, I will pass this onto Stacey she will be pleased.
Reply from Hays Travel - Tavistock
Thank you for your feedback & the biscuits - Gemma
Always excellent service
Always excellent service. Does everything for me, wouldn't use anyone else.
6 March 2025
Reply from Hays Travel - Tavistock
Thank you so much for your lovely review! Always a pleasure booking your holidays for you :-) Laura
Reply from Hays Travel - Tavistock
Thank you for your feedback, I will pass this onto Laura she will be pleased - Gemma
Member of staff could not have been…
Member of staff could not have been more helpful
28 February 2025
Reply from Hays Travel - Tavistock
thank you for your review, I will pass this onto Clare she will be pleased thank you Gemma
Laura was lovely
Laura was lovely. She really tried to understand what we wanted from our holiday asking about our family and what we liked doing. She was very friendly and genuine.
24 February 2025
Reply from Hays Travel - Tavistock
Thank you so much for your lovely review. I am so glad we were able to help you with booking your holiday - Laura
Very efficient and knowledgeable team
Very efficient and knowledgeable team , couldn’t have been more helpful,
27 February 2025
Reply from Hays Travel - Tavistock
Thank you so much for your lovely review. It was a pleasure booking another holiday for you - Laura
Great customer service as usual
Great customer service as usual. The price was cheaper than online. I would recommend Hays travel to everyone.
25 February 2025
Reply from Hays Travel - Tavistock
Thank you for this lovely review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.