Hays Travel - Tavistock Reviews 

536
TrustScore 5 out of 5

4.9

11 Brook Street, PL19 0HA Tavistock, GB


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Rated 5 out of 5 stars

Staff as always brilliant professional and friendly. They make sure yiu get what you want and understand all terms and conditions. Will akways use Hays

Company replied

Rated 5 out of 5 stars

Booked my holiday easily, quickly and exactly how and where I wanted it. Stacey was polite, cheerful, and efficient. (Saw the holiday advertised in the window and hadn't intended to go away at that ti... See more

Company replied

Rated 5 out of 5 stars

Very prompt and efficient service from Gemma in Tavistock. We had very limited dates, not a lot of ideas but a meaningful discussion later we had ourselves a holiday we had not even considered. Than... See more

Company replied


Company details

  1. #21 of 207 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 11 Brook Street, PL19 0HA, Tavistock, United Kingdom

  • 01822734014

4.9

Excellent

TrustScore 5 out of 5

536 reviews

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4.9

All reviews

(536)

119,579 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was the first time we'd used a…

This was the first time we'd used a travel agent for a number of years. We can't fault the service. All the staff were friendly and efficient. Stacey was particularly helpful.

14 October 2025
Hays Travel - Tavistock logo

Reply from Hays Travel - Tavistock

Thank you so much for your feedback, I will pass this onto Stacey she will be over the moon. she was so pleased we got you booked with 2 free child places - thanks again Gemma

Rated 5 out of 5 stars

Always extremely helpful

Always extremely helpful. It does not matter who I see. They are all extremely helpful.

17 October 2025
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Reply from Hays Travel - Tavistock

Thank you so much for this lovely review! It's always a pleasure seeing you and helping you booking your flights :)

Rated 5 out of 5 stars

Winter sun

We arrived not too sure of what we would like to. After a short while Clare had a very good idea what would suit us.

11 October 2025
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Reply from Hays Travel - Tavistock

thanks for your feedback, I will pass this onto Clare she will be pleased. thanks - Gemma

Rated 1 out of 5 stars

Terrible Hotel and TUI service.

No complaint/ customer service link on their website or complaints process that is easily accessed.

7 October 2025
Unprompted review
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Reply from Hays Travel - Tavistock

Oh no sorry to hear this, we can help you with your complaint with tui.I have left a message for you to call me. This 1* review you have given is against our Hays travel store in Tavistock customer service not for Tui if you can call us or pop in store we can assist you. thank you Gemma

Rated 5 out of 5 stars

As always the customer service was…

As always the customer service was great. Laura dealt with our booking and she put a lot of effort to getting it right for us. All the staff -Gemma, Laura, Stacey and Claire all make the experience a pleasure

3 October 2025
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Reply from Hays Travel - Tavistock

You always brighten our days when you come in! Thank you for leaving such a lovely review! :)

Rated 5 out of 5 stars

Hays are amazing

I first rang and spoke to Stacey who was so very helpful then she sent me an email with all the details. We were so impressed we went in yesterday to meet her and she was so helpful and friendly so we booked the cruise😋 I am nervous as always done this with friends but I now feel confident that I can go back to Stacey if I am concerned about any thing.

8 October 2025
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Reply from Hays Travel - Tavistock

Thank you! You've made my day with this review! Was so lovely helping you book your cruise. 😊

Rated 5 out of 5 stars

Good knowledge and understanding of our…

Good knowledge and understanding of our specific requirements for the disabled.

8 October 2025
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Reply from Hays Travel - Tavistock

Thank you so much for your lovely review. It was such a pleasure finding a holiday that suited your needs - Laura

Rated 5 out of 5 stars

Our trusted Travel agent Hays in Tavistock

We've used Hays in Tavistock a couple of times now and have been very impressed, they seem to able to 'magic' up special prices for us and there's never any pressure, we have a lot of faith in them!

28 September 2025
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Reply from Hays Travel - Tavistock

Thank you so much for this wonderful review! :)

Rated 5 out of 5 stars

Efficient and helpful

Stacey was very efficient and helpful. We have used Hays Travel before and we will use them again as we are exceptionally pleased with their service.

17 September 2025
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Reply from Hays Travel - Tavistock

Thank you very much for your feedback I will pass this onto Stacey she will be pleased - Gemma

Rated 5 out of 5 stars

We always have a good experience and…

We always have a good experience and the staff are always helpful. We always leave Hayes with a smile on our face. Our thanks to all the Tavistock Staff, we love you.

9 September 2025
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Reply from Hays Travel - Tavistock

Thanks for your review, we love seeing you both too. - Gemma

Rated 5 out of 5 stars

We use a travel agent for most overseas bookings

Booking made by telephone to the Tavistock Office and Jo was extremely pleasant to talk to, and very knowledgable about our cruise, the ship and destination. Also very helpful with ideas.

27 August 2025
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Reply from Hays Travel - Tavistock

Thank you so much for taking the time to write your review!

Rated 5 out of 5 stars

Excellent service

Just booked a cruise holiday and all cabin options etc were expertly explored and advised, having never been on a cruise before it was very reassuring

3 September 2025
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Reply from Hays Travel - Tavistock

Thank you for your lovely review - Laura

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