Hays Travel - Teignmouth Reviews 

529
TrustScore 5 out of 5

4.9

5A Wellington Street, TQ14 8HH Teignmouth, GB


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Rated 5 out of 5 stars

Graham arranged a 14 day Alaska trip for us. It involved using Avios points to get us to the US, overnight stays and connecting flights on the outbound and inbound journeys, as well as linking up with... See more

Company replied

Rated 5 out of 5 stars

As usual we were given information about the area we were considering. Which helped immensely. We have been using Hays Travel since moving to South Devon, 9 years ago

Company replied

Rated 5 out of 5 stars

Caitlin was great from talking on the phone to then us popping in and discussing our holiday more detailed and then booking she was so helpful

Company replied

Rated 5 out of 5 stars

Caitlyn was very professional and matched the holiday to our needs.She took time to ascertain our requirements and matched everything back.I will certainly come back and see her again and recommend bo... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5A Wellington Street, TQ14 8HH, Teignmouth, United Kingdom

  • 01626 770385

4.9

Excellent

TrustScore 5 out of 5

529 reviews

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4.9

All reviews

(529)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

We found the Teignmouth branch very…

We found the Teignmouth branch very welcoming & helpful.Hanna & Rhianna gave us a lot of time with our enquiries which helped us make a decision to book a much thought about cruise .would recommend to others .

13 December 2025
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your kind words Andy! It was a pleasure helping you with your Norway cruise and we hope you have a lovely time!:)

Merry Christmas and a happy new year!

Kind regards,
Hannah and Rhianna

Rated 5 out of 5 stars

As usual everything was done to make my…

As usual everything was done to make my holiday stress free and it was very much appreciated

12 December 2025
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Always happy to assist you and we all hope that you enjoy your holiday.
Also hoping that you have a wonderful birthday today and a great Christmas.
Hope to see you again very soon.

Kind Regards
Graham and all at Hays in Teignmouth.

Rated 5 out of 5 stars

customer satisfaction

Nothin was too much trouble, Caitlyn took her time and got us exactly what we wanted.
Mr and Mrs V T Hancox cus

3 December 2025
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Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and as always it was a pleasure to assist you here in Teignmouth.
If you have any questions,then please pop in and see me.
We all wish you a very happy Christmas.

Kind Regards
Caitlyn and all at Hays in Teignmouth.

Rated 5 out of 5 stars

Staff were really knowledgeable and so…

Staff were really knowledgeable and so friendly. Would definitely use them again to book a holiday

30 November 2025
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Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and it was lovely to meet you.I am sure that you will both have a wonderful holiday and if you have any questions,then please let me know.
Have a lovely Christmas and speak soon.

Kind Regards
Lynnette
Hays Travel
Teignmouth.

Rated 5 out of 5 stars

Fantastic

Fantastic, very helpful and friendly.

29 November 2025
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Reply from Hays Travel - Teignmouth

Many thanks for your kind comments,and as always a pleasure to assist.
I am sure that you will all have a lovely holiday and if you have any questions,then please give me a call.

Kind Regards
Graham
Hays Travel

Rated 5 out of 5 stars

Very welcoming as soon as you walk…

Very welcoming as soon as you walk through the door. Happy,friendly and of good humour 😊 feel less anxious knowing everything has been sorted and we have all knowledge of what we need to know. Have used this company a few times now, love the personal touch rather than online.

23 November 2025
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Reply from Hays Travel - Teignmouth

Thank you very much for your kind review, we are glad you were pleased with our service and hope to see you again soon :) - Caitlyn

Rated 5 out of 5 stars

Excellent staff

Excellent staff, very knowledgeable

18 November 2025
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Reply from Hays Travel - Teignmouth

Thank you for your lovely feedback, we hope you have an amazing holiday! :)

Rated 5 out of 5 stars

Thank you for your help sorting out our…

Thank you for your help sorting out our cruise. As always a good experience with such helpful and friendly staff.

25 November 2025
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Reply from Hays Travel - Teignmouth

Thank you for your lovely feedback, we hope you have an amazing holiday! :)

Rated 5 out of 5 stars

Graham quickly and efficiently made our…

Graham quickly and efficiently made our booking and went above and beyond.

9 November 2025
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Many thanks for your kind feedback, we look forward to welcoming you in branch again soon :)

Rated 5 out of 5 stars

Excellent service

Excellent service - attentive, patient and knowledgeable. Would definitely use again

11 November 2025
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Reply from Hays Travel - Teignmouth

Many thanks for your lovely comments! It was a pleasure booking your holiday with you and I hope you have a lovely time! Lynnette

Rated 5 out of 5 stars

I popped in to enquire about a trip…

I popped in to enquire about a trip we’d seen on e mail and got an arm and friendly response from Caitlyn. She quickly grasped hat I was asking gir and said she’d make enquiries and get back to me. She did get back to me later that day with the exact package that we were wanting . We booked in store the following day it seemed quite complex tying up all the details between different elements but we were closely involved in all the decisions and she was very happy to answer our questions.

8 November 2025
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Reply from Hays Travel - Teignmouth

Thank you so much for your lovely feedback, it was a pleasure booking you such an exciting holiday! We hope to see you in store again for any further holiday inquiries :) - Kind regards, Caitlyn

Rated 5 out of 5 stars

We wanted to go Switzerland but…

We wanted to go Switzerland but couldn’t find what we wanted. We went to Teignmouth branch and were met by Caitlin, she did her utmost to find us the holiday of our dreams. We can not fault the service we were given. A big thank you to Caitlin.

25 October 2025
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Reply from Hays Travel - Teignmouth

Many thanks for your kind review! It was a pleasure sorting your dream holiday & we hope to see you again soon :) - Caitlyn

Rated 5 out of 5 stars

Hayes teignmouth

Maria and her team in Teignmouth are amazing. Always friendly always helpful and always go the extra mile

31 October 2025
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Reply from Hays Travel - Teignmouth

Oh thank you so much! You are very welcome and if there is anything else you need just let me know. Kind regards, Maria

Rated 5 out of 5 stars

Cruise booking

Caitlin went above and beyond to ensure we got our cruise booked

24 October 2025
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Reply from Hays Travel - Teignmouth

Many thanks for your kind review! It was a pleasure booking your cruise :) We hope to assist you again with your holiday enquiries in the future! Kind regards, Caitlyn

Rated 5 out of 5 stars

Really helpful service

Really helpful service. Everyone really went out of their way to try and help us.

26 October 2025
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Reply from Hays Travel - Teignmouth

Thank you so much for your lovely feedback. If there is anything else we can help you with just let us know. Kind regards, Maria

Rated 5 out of 5 stars

The team at the Teignmouth branch are…

The team at the Teignmouth branch are always helpful and friendly. We have booked all our holidays through them for a number of years now.

19 October 2025
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Reply from Hays Travel - Teignmouth

Thank you so much for your kind feedback! King regards, Graham

Rated 5 out of 5 stars

Had phoned for appointment and all…

Had phoned for appointment and all details were already on screen for discussion. We booked after professional service which we always have from Hayes. Thank you

22 October 2025
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Many thanks for your lovely comments, It was a pleasure to assist you with your future holiday! Kind Regards Lynnette

Rated 5 out of 5 stars

They were very friendly and went beyond…

They were very friendly and went beyond the call of duty in trying to help me.

30 September 2025
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

You are so very welcome! So glad we could help and look forward to seeing you again in the future. Kind regards, Maria

Rated 5 out of 5 stars

From the initial booking at the…

From the initial booking at the Teignmouth branch of Hayes travel, for all the help before the cruise right up to the cruise itself, the friendliness of the staff and help made our holiday perfect, hence why we have booked our next cruise with Hayes travel.

30 September 2025
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you so much for your kind feedback. If there is anything else you need for your next trip please just let us know. Kind regards Maria

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