We spent absolutely ages in your Gyle branch trying to find a holiday perfect for us, last minute. Your consultant, Liam, was beyond patient and extremely knowledgeable and very quickly grasped what... See more
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As usual, staff very friendly and efficient. This is our third holiday, this year and each time have had a different assistant. Each one as good as the other.
Really friendly staff who made us completely welcome went out their way to organise the holiday for us and even stay beyond closing time to be able to complete the booking. Skye was so friendly and pr... See more
Company replied
Great customer service 5 ladies of a certain age not sure where we were going. Skye searched and found us a holiday which we were all happy with. Very welcoming and patient with us. As we had booked... See more
Company replied
Company details
- #22 of 208 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Gyle Shopping Centre, EH12 9JR, The Gyle, United Kingdom
- 01315163723
4.9
Excellent
800 reviews
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Joan was spot on again finding us a…
Joan was spot on again finding us a holiday going away in 2 days time thanks Joan xx
19 July 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Absolutely amazing joan always goes…
Absolutely amazing joan always goes above and beyond to make sure we get what we're looking for
12 July 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Liam at Hays travel was a fantastic…
Liam at Hays travel was a fantastic help with booking a holiday. He was very friendly and knowledgeable and everything was easy from start to finish
19 July 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
They were so great and helpful and very…
They were so great and helpful and very chatty which I love. Thanks for the help in booking my holiday
8 July 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Liam was extremely helpful in finding…
Liam was extremely helpful in finding out about which hotels in Prague offer gluten free menus for half board.
18 July 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Booked a holiday and as the card wasn’t…
Booked a holiday and as the card wasn’t in my name constantly calling wanting pics of card front n back no explanation literal up until 2 days before departure
6 July 2026
Reply from Hays Travel - The Gyle
Good Morning,
I can only apologise for the inconvenience caused and we hope that you had a lovely holiday when it came to it!
We greatly appreciate your feedback.
Kind regards,
Hays Travel - The Gyle
Friendly helpful staff
14 July 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Ricky was brilliant with his help and…
Ricky was brilliant with his help and advice, he listened to what we wanted and found us the holiday that we wanted
14 July 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Joan was super helpful and organised…
Joan was super helpful and organised our break perfectly
8 July 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Big thanks to Joan
Joan always gives the most honest and trusted information. She does this in a friendly, efficient and knowledgeable way. Wouldn't go past Joan when booking a holiday or insurance.
She knows her stuff!
BIG Thank you!
29 June 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
The booking process was easy once we…
The booking process was easy once we decided were we were going.your staff member was so helpful and her knoleg in the travel industery was so good and she kept us on the right track ,was so good that everything was done for us .will defo recomend to others,for gk to place for booking a holiday, and we will be back in the future.
6 July 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Ricky was great when we were in…
Ricky was great when we were in yesterday booking a cruise. Nothing was too much trouble and he went out of his way to look at options for us, first time using Hays but certainly won't be the last!
3 July 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
very helpful staff
very helpful staff. lots of info given . liam was first class and very friendly
30 June 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Gyle branch
Liam at the Gyle branch was very helpful in helping us match all our requirements for a break mid September. When eventually we had to change the week because of family commitments, he started again from scratch and patiently helped us nail a perfect alternative !
24 June 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Great service
Our Adviser took full ownership of our booking and, when EasyJet rejected it due to no availability, she queried it over the phone before booking an alternative date at a discount.
24 June 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Joan
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Skye
Zante holiday
Consultant was very helpful in helping us dates of travel & airport departure was our priority we went in with a few choices of holidays in mind and it was made so easy with the help from Joan great first time experience with hays travel would use them again
25 June 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Joan
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks again
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