Hays Travel - Tiverton Reviews 

754
TrustScore 5 out of 5

4.9

Unit 3 Market Walk, EX16 6BL Tiverton, GB


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Rated 5 out of 5 stars

The Tiverton team, helped look through all options for our enquiry. Holiday chosen, booked with all the little extras we wanted. One stop service, delivered in a friendly, professional non pressured... See more

Company replied

Rated 5 out of 5 stars

I went in with some information I had previously collected from Ann earlier in the week. I was greeted by Laura who put me at me ease and talked me through the booking process. Laura was very pati... See more

Company replied

Rated 5 out of 5 stars

I first dealt with Anne who was really helpful kept in touch and when I nearly decided to do something different for my travel arrangements her professionalism kept with you. She passed me on to Tom a... See more

Rated 5 out of 5 stars

We met with Kate in the Tiverton office who had made some enquiries on our behalf about a cruise. She was very well informed ,helpful and made the booking process straight forward. We were also offe... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 3 Market Walk, EX16 6BL, Tiverton, United Kingdom

  • 01884 798101

4.9

Excellent

TrustScore 5 out of 5

754 reviews

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4.9

All reviews

(754)

118,901 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, great staff, no hassle

Great service, very helpful. Takes all the stress away from booking. Thank you Tom.

22 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Anne as simple as that ❤️

Anne as simple as that ❤️. Simply amazing rep

18 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Excellent service

Excellent service. The lovely Anne is very professional and her customer service is second to none. I would highly recommend the friendly team at the Tiverton branch.

18 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Helpful pleasant staff

Helpful pleasant staff, made the process easy!

18 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Friendly & helpful. A delight !

Anne was good to get on with & could answer our queries about flights, hotel etc.
We have yet to ask what currency is used in Cape Verde

17 January 2026
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Reply from Hays Travel - Tiverton

Thank you for the lovely feedback!!

Cape Verde uses the Cape Verde escudo however we would suggest to take Euros as the CVE is a closed currency. Abi will be in touch to organise some currency with you soon.

Anne :)

Rated 5 out of 5 stars

Brilliant experience! ⭐️

Anne made it so easy to look for, and choose a holiday! She is super friendly, has sound advice and is fantastic at her job. We can’t wait for our holiday! Thank you, Anne! ⭐️

10 January 2026
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Reply from Hays Travel - Tiverton

Thanks for a lovely review!!
You are going to have a lovely time!!!

Anne :)

Rated 5 out of 5 stars

Tom was efficienttravel

Tom was efficient, friendly and knowledgeable.

17 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Becca was very patient whilst dealing…

Becca was very patient whilst dealing with my travel arrangements. An asset to your company. I will definitely use your company again. Thank you.

16 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

They go above and beyond.Hannsh on…

Group of 6 going to Cyprus
They go above and beyond.Hannsh on Tiverton was amazing

14 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Great service

Absolutley great service would recommend to all

7 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Could not have asked for a more…

Could not have asked for a more friendly and informative member of staff Hannah could not have beenany more helpful every question answered all worries put at ease looking forward to our first ever cruise

6 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

From the time I sat with Thomas (Tom) I…

From the time I sat with Thomas (Tom) I was made to feel welcome and his enthusiasm was infectious, he was so helpful

11 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Hannah was very helpful in finding our…

Hannah was very helpful in finding our trip. Very professional service.

12 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

You could not meet a nicer team

You could not meet a nicer team, they are helpful friendly, accomadating and amazing.
100% recommend them this is the second holiday we have booked with them.

12 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for the lovely review! We really appreciate your recommendation and we look forward to helping you with many more holidays!

Rated 5 out of 5 stars

As usual all the staff at Hays Tiverton…

As usual all the staff at Hays Tiverton are very helpful Anne in particular patient went out of her way to assist me

11 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Cyprus holiday

Friendly knowledgeable staff. Plenty of time with customers explaining the holiday and links with transport to get to airport

11 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Hays travel tiverton were amazing

Hays travel tiverton were amazing, so helpful, kind and friendly. We really struggled to know what hotel we wanted and we kept changing our minds but it was never any trouble for them and they kept giving us quotes as they wanted to make sure we were happy before we booked.
Great service and will keep booking through them.

9 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

Excellent customer service

Knowledgeable staff.
Enquiries and bookings dealt with efficiently and quickly.

1 January 2026
Hays Travel - Tiverton logo

Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

Rated 5 out of 5 stars

The place to go for your holiday needs

Hannah and Rebecca in the Tiverton branch were very helpful and not fazed by my many questions, and trying out different cabin options. I felt like they really cared about me as a customer and would highly recommend them both.

6 January 2026
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Reply from Hays Travel - Tiverton

Thank you so much for taking the time to leave a lovely review, I am glad to hear that you are pleased with the service you have received :)
Hannah

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