Very friendly, very helpful, didn’t feel pressured into anything. Leslie was brilliant spent time to explain everything and double check everything was satisfactory with us. I would recommend her too... See more
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See what reviewers are saying
Nadine, who I have seen in past for bookings, was as usual very knowledgeable to our booking requirements and sorted things out very smoothly. All questions I asked were dealt with professionalism, a... See more
Company replied
All staff at the Tonypandy Branch are always welcoming, polite and extremely helpful. I feel like family every time I visit. The manager Nadine does a fantastic job with her team. My recent booking wa... See more
Company replied
I had an excellent experience booking my holiday through hays. From start to finish, the team was professional, friendly, and incredibly helpful. They took the time to understand exactly what I w... See more
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Company details
- #22 of 198 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 94 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
121a Dunraven Street, CF40 1AS, Tonypandy, United Kingdom
- 01443533040
4.9
Excellent
577 reviews
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Very helpful and friendly
19 July 2026
Reply from Hays Travel - Tonypandy
Morning Tracey :) Aww thank you Tracey you are a Gem :) a very Sparkly one :)
Very friendly
Very friendly, very helpful, didn’t feel pressured into anything. Leslie was brilliant spent time to explain everything and double check everything was satisfactory with us. I would recommend her too anyone.
15 July 2026
Reply from Hays Travel - Tonypandy
Thank you for your kind review! It was a pleasure
quick and efficient response from…
quick and efficient response from leanne in dealing with our package holiday , explaining all and completing booking process
12 July 2026
Reply from Hays Travel - Tonypandy
Thank you for your kind review :)
I had an excellent experience booking…
I had an excellent experience booking my holiday through hays. From start to finish, the team was professional, friendly, and incredibly helpful. They took the time to understand exactly what I was looking for and found a fantastic holiday at a great price.
Communication was excellent throughout the whole process, and any questions I had were answered quickly and clearly. Everything was organised perfectly, making the entire booking experience completely stress-free.
I wouldn’t hesitate to use Hays again and will definitely be recommending them to friends and family. Outstanding customer service and great value – a well-deserved 5 stars!
12 July 2026
Reply from Hays Travel - Tonypandy
Hi Darren,
Thank you so much for your lovely review. It was an absolute pleasure getting your holiday booked. I am so glad you are happy with the service received.
Friendly helpful proffessional
9 July 2026
Reply from Hays Travel - Tonypandy
Thank you Both so Much :)
Suzanne in Tonypandy branch was very…
Suzanne in Tonypandy branch was very helpful and patient. Found us exactly what we wanted.
3 July 2026
Reply from Hays Travel - Tonypandy
Thank you so Much it means so Much :)
Nadine, Hays Tonypandy
Nadine, who I have seen in past for bookings, was as usual very knowledgeable to our booking requirements and sorted things out very smoothly. All questions I asked were dealt with professionalism, and wouldn't hesitate to deal with her again. Thank you.
30 June 2026
Reply from Hays Travel - Tonypandy
Thank you for your lovely review Clive and as always for your continued support. Always a pleasure booking your holidays!
Reply from Hays Travel - Tonypandy
Thank you for your kind review :)
Had a fabulous experience in tonypany…
Had a fabulous experience in tonypany branch with lesley amazing staff very accommodating book what I asked for thank you lesley
30 June 2026
Reply from Hays Travel - Tonypandy
Aww Thanks Norma :) You are a gems - A very Sparkley one :)
Warm welcome
Warm welcome. Really. Good. Custmor experience the advisor. Was. Very knowledgeable and made sure to. Go through the details. Even set the hays app for me. And my payment. Nothing was to much trouble. Great. Service
28 June 2026
Reply from Hays Travel - Tonypandy
Thank you for your lovely review. It was a pleasure booking your holiday. Thank you for using us and I hope to be booking many more for you in the future :) - Nadine
Reply from Hays Travel - Tonypandy
Aww thank you both so much :)
Total Commitment
Whenever I go into my local Hays Travel shop to book a holiday , I know that I can go out of the shop totally satisfied knowing that my next holiday is totally booked with true commitment from Hays Travel staff
24 June 2026
Reply from Hays Travel - Tonypandy
Aww Bob you are a Gem :) Thank you :)
Reply from Hays Travel - Tonypandy
Thank you for your lovely review. It was a pleasure booking you!
Always get the best of welcome and help…
Always get the best of welcome and help and advice and all the girls at the shop are brilliant
14 June 2026
Reply from Hays Travel - Tonypandy
Aww Thanks Christine :) you are both Gems Sparkley Ones :)
We always use Hays of Tonypandy,because…
We always use Hays of Tonypandy,because we always get what we are looking for.The staff are very friendly and helpful. Time is no worry to them.We will not go to any other agencies whilst they are open here.Cannot thank them enough,or praise them enough.
18 June 2026
Reply from Hays Travel - Tonypandy
Thank you so much for your lovely review! It is always a pleasure booking you both, and thank you for always supporting us!
All the girls are brilliant go beyond …
All the girls are brilliant go beyond help us find what we looking for they very helpfull friendly and pleasant won't go anywhere else well done ladies xxxx
19 June 2026
Reply from Hays Travel - Tonypandy
Thank you as always for booking with us and for your lovely review! We hope you have a fabulous time on your cruise
As always
As always, Nadine gave us excellent service. Holiday chosen, deposit made, all done in 10 minutes!
16 June 2026
Reply from Hays Travel - Tonypandy
Thank you Colin :)
Lesley was very professional
Lesley was very professional and friendly. Sorted out everything we asked for.
Thanks
16 June 2026
Reply from Hays Travel - Tonypandy
Aww Colin :) Thank you so Much :) Means so much to me too :)
The team in Hays Travel Tonypandy are…
The team in Hays Travel Tonypandy are always very helpful and friendly and go above and beyond to ensure I have tge best experience
16 June 2026
Reply from Hays Travel - Tonypandy
Aww Eryl :) Thank you so Much :)
All staff at the Tonypandy Branch are…
All staff at the Tonypandy Branch are always welcoming, polite and extremely helpful. I feel like family every time I visit. The manager Nadine does a fantastic job with her team. My recent booking was made be Lesley who is a gem.
6 June 2026
Reply from Hays Travel - Tonypandy
Aww Theresa :) You are part of our family :) and You are both gems too very sparkly ones :)
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