Hays had a wonderful relaxed atmosphere in store and we didn't have to wait for very long until we were helped. Abbie was amazing and so knowledgable about our needs with mobility issues and cruising... See more
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Always deal with Ruth, Torquay branch. Totally rely on her judgement, always accommodating when we have to change at last minute. Nothing too much trouble and just booked another holiday with her. Al... See more
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Emma was lovely and patient with us while we decided on which holiday, found a great one and good price.
Company replied
As always, excellent service. Nothing is too much trouble, it's so lovely to be able to go in store and be treated as friends and not 'just' customers, even had a cuppa and bikkies. It's no coincide... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Union Street, TQ1 1ET, Torquay, United Kingdom
- 01803 896927
4.9
Excellent
628 reviews
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I have no problem reviewing Hays…
I have no problem reviewing Hays travel. We have always had excellent/ superb service from all staff at Hays Torquay. Our latest booking was the same. Thank you Jackie & Chris
17 April 2026
Reply from Hays Travel - Torquay
Dear Chris,
We appreciate you taking the time to share your kind words regarding the excellent service you consistently receive from our team in Torquay. We are happy to hear that your recent booking experience was also superb.
Kind Regards ,Abbie
Fantastic customer service at Torquay…
Fantastic customer service at Torquay staff are so friendly they are more like family and will go out there way to help you every way they can I never go anywhere else
22 April 2026
Reply from Hays Travel - Torquay
Thank you sharing your kind words! It's wonderful to hear that our Torquay team provides such friendly and helpful service, making you feel like family.
Kind Regards
Hays travel Torquay
Always love dealing with Carly
Always love dealing with Carly, she’s a credit to Hay’s Torquay team.
Always extremely helpful 5 ⭐ every time.
Thank you Carly X
23 April 2026
Reply from Hays Travel - Torquay
Thank you Debbie, I appreciate you taking the time to leave us such a wonderful review! It is a pleasure booking your holidays.
Best wishes , Carly
Reply from Hays Travel - Torquay
Deborah,
We appreciate you taking the time to share your experience, and we are so happy to hear that our team was helpful and friendly.
Kind Regards
Hays Travel Torquay
Would recommend Hays!!
Very helpful staff, Ruth specifically was amazing! Great prices as well.
8 April 2026
Reply from Hays Travel - Torquay
Hi Julia ,
We appreciate you sharing your experience with us. We're so glad our staff was helpful and you found great prices!
Hays travel Torquay
Safe secure and professional
We wanted a warm holiday going from Exeter as we only had a week free. Jasmine was excellent at finding options for flights and hotels. Jasmine was very professional and helpful and made us feel very comfortable. We booked and later took in our passports as Hays dealt with check in.
We were so pleased with their service we booked 2 more holidays with them within the week.
Incidentally, we met a couple who told us they did their own booking for the same holiday as us and it cost them £1500 more.
30 March 2026
Unprompted review
Reply from Hays Travel - Torquay
Hi Karen, Thank you for your lovely review . Im really glad you enjoyed your holiday and are looking forward to many more :)
Best wishes, Jasmine
Next adventure
We had previously been in to ask about a location for a holiday. This was followed up by a email and options. We came in to confirm our chosen holiday options.Abbie and Ruth where amazingly helpful.
12 April 2026
Reply from Hays Travel - Torquay
Thank you Angela, for the 5 star review and kind words. It is very appreciated. We hope you have a lovely time away in Naples.
Best wishes
Abbie
Booking holidays made easy
Emma made the experience very straightforward. I explained what I wanted. A choice of Cyprus or Lake Garda. She searched and emailed me 4 options and I went in the following day to book Lake Garda. I have been in again with my passports as Hayes do the check in. I would not go anywhere else to book a holiday. The service is exemplary.
10 April 2026
Reply from Hays Travel - Torquay
Thank you for your lovely review. I am glad I was able to find you something and get it all booked. The count down begins :)
Kind Regards
Emma
Reply from Hays Travel - Torquay
Margaret Le Monnier,
We appreciate you sharing your positive experience with us. We are so glad you found our staff friendly; thank you for your review!
Kind regards
Hays Travel
Holiday booked!
Abbie was great. Really helpful and even put up with me changing my mind. Answered all my questions. 6 quotes in total and our surprise holiday for the kids is now booked. Thanks Abbie. Everyone I spoke to were really helpful.
26 March 2026
Reply from Hays Travel - Torquay
Thank you for your kind words and 5 star review, it is greatly appreciated. I'm glad we were able to find you your dream holiday and get you all booked in. Now you just have to keep it a secret from the kids for two years :) Hope you have the best time and look forward to hearing all about it.
Best wishes
Abbie
Jasmine was amazing she found us our…
Jasmine was amazing she found us our dream holiday at an affordable price excellent customer service she is a credit to the business
24 March 2026
Reply from Hays Travel - Torquay
Thank you for your kind comments and 5* review. Was a pleasure booking your holiday to go back to Croatia. We hope you have a fab time.
Best wishes
Jasmine
Reply from Hays Travel - Torquay
Thank you for your kind comment. We hope you make lots of nice memories with your family in Berlin.
Best wishes
Emma
I seen what i wanted on Hays Torquay…
I seen what i wanted on Hays Torquay site and Ruth sorted every thing out for me. Nothing was a problem.
27 February 2026
Reply from Hays Travel - Torquay
Thank you for your 5 Star Review Karen. I hope you are looking forward to your trip to Rhodes! Best Wishes, Ruth
My parents and I went in looking for a…
My parents and I went in looking for a weeks holiday in the sun. We were open to different places. Emma was extremely friendly and very knowledgeable. She gave us great advice and booking was so simple.
2 March 2026
Reply from Hays Travel - Torquay
Hi Jackie
Thank you for your wonderful review , We hope you have a lovely holiday :)
torquay, Hays Travel
Great customer service
Great customer service, really helpful, friendly and very quick at responding to my messages!
Thanks so much
25 February 2026
Reply from Hays Travel - Torquay
Maria ,
We appreciate your wonderful feedback! We are so happy to hear that you received great customer service and quick responses to your messages.
torquay, Hays Travel
Reply from Hays Travel - Torquay
Hi Maria ,thank you for the 5* review , it was a pleasure booking your holiday
Best wishes , Jasmine
Amazing company to book with
When I first enquired they were very thorough in explaining everything to me, when it took some time to decide and ask 1 million questions they were very patient and very thorough with their answers, and I couldn’t have had a better experience
1 March 2026
Reply from Hays Travel - Torquay
Thank you for the wonderful review Toni , We're glad to hear that you felt supported and well-informed throughout the process, even with all your questions.
torquay, Hays Travel
Reply from Hays Travel - Torquay
Karen,
I appreciate your positive feedback and are so glad that you found my service helpful
Best wishes , Carly
Carly was fantastic helped us sort…
Carly was fantastic helped us sort everything thank you so much Carly
28 February 2026
Reply from Hays Travel - Torquay
Thank you for your lovely review, it was a pleasure booking your holiday:)
Thanks, Carly
Excellent experience
Abbie and Jasmine both listened to what I wanted and came up with an exciting holiday which I’ve now booked through them.
27 February 2026
Reply from Hays Travel - Torquay
Judi,
Thank you for your kind review We are glad we were able to find you your exiting holiday .Thank you for booking with us; we appreciate it.
torquay, Hays Travel
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