Hays Travel - Troon Reviews 

250
TrustScore 5 out of 5

4.9

7a Church Street, KA10 6AU Troon, GB


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Rated 5 out of 5 stars

We can’t thank Teena enough for all her help in booking our holidays. She arranged a fabulous cruise for us and made the whole process so easy and stress-free. She has also booked our trip to C... See more

Company replied

Rated 5 out of 5 stars

We initially had a fairly vague idea of how we wanted our holiday to be and changed our mind several times during the booking process. Lynsey in the Troon office was both very helpful and patient and... See more

Company replied

Rated 5 out of 5 stars

All went well: I got an advice I needed on the holiday, chosen the destination, hotel and the dates of the journey. I received lots of attention from the advisor Lynsey ( Troon Hays Agency) Thank you... See more

Company replied

Rated 5 out of 5 stars

We went into the office to book a holiday with Lynsey on Thursday and she was on a day off. One of the other girls took our name and told us next day for Lynsey. We were greeted with a lovely smile an... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 53 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 7a Church Street, KA10 6AU, Troon, United Kingdom

  • 01292840295

4.9

Excellent

TrustScore 5 out of 5

250 reviews

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4.9

All reviews

(250)

125,952 reviews in the last 12 months

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Rated 5 out of 5 stars

Time for customers

Time for customers, confidence in staff ability and commitment to get best holiday for my wife and I
Friendliness off staff.

12 July 2023
Hays Travel - Troon logo

Reply from Hays Travel - Troon

Thank you for your lovely comments much appreciated. Lynsey :)

Rated 5 out of 5 stars

Best way to book a holiday. Brilliant staff.

Efficient and helpful service from all staff. Competitive prices. A seamless stress free way of booking a holiday.

13 July 2023
Hays Travel - Troon logo

Reply from Hays Travel - Troon

Thank you for the lovely comments Linda and your repeat business. Lynsey :)

Rated 4 out of 5 stars

Agent was very helpful only thing I…

Agent was very helpful only thing I wasn't happy with was payment method

3 July 2023
Hays Travel - Troon logo

Reply from Hays Travel - Troon

Thank you for taking the time to leave a review. I will pass on your comments about our new payment method.

Rated 5 out of 5 stars

Fantastic experience

Yet again another great customer experience with Hays Travel.
Audrey (store manager) listened to my requirements and met my needs in no time.
The entire staff at the Troon office are always helpful and pleasant and I would highly recommend you visit this store if your looking to book a holiday.

30 June 2023
Hays Travel - Troon logo

Reply from Hays Travel - Troon

Thank you for the lovely review.

Rated 4 out of 5 stars

Very helpful

Very helpful, and informative staff.

4 May 2023
Hays Travel - Troon logo

Reply from Hays Travel - Troon

Than you for your lovely comments Thx Audrey☺

Rated 5 out of 5 stars

Great staff

Great staff. Knowlegable, polite and friendly.

4 May 2023
Hays Travel - Troon logo

Reply from Hays Travel - Troon

Thanks for your lovely comments Thx Audrey☺

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