Our visit went smoothly owing to the competence of the staff manager Caitlin who served us and booked our holiday and hotel for us.She had now three other members of staff in the office which was good... See more
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Very knowledgeable about travel insurance and was able to advise us so we could get a policy to fit our holiday needs.
Company replied
Kaitlyn, the newly promoted Assistant Manager was an excellent holiday agent to request a small break for us to take the two teenage boys on. After a long search she came up with the most acceptable h... See more
Company replied
We wanted an experience we've never had before nor new anything about. We visited Hays travel and within 10 minutes Chloe was right onto the holiday we were looking for. We were sent various options a... See more
Company replied
Company details
- #21 of 201 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Market St, LA12 7LR, Ulverston, United Kingdom
- 01229346020
4.9
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very knowledgeable about travel…
Very knowledgeable about travel insurance and was able to advise us so we could get a policy to fit our holiday needs.
28 July 2026
Reply from Hays Travel - Ulverston
Thank you for your very kind review!
It was my pleasure to get this all sorted for you :)
Thanks again for booking with us.
Grace & Team Ulverston
Friendly staff
As always, great friendly staff who are happy to help you get your perfect holiday at a great price
17 July 2026
Reply from Hays Travel - Ulverston
Thank you for your positive feedback Joanne! It was a pleasure assisting you and I hope you have a lovely trip. Thanks, Grace & The Ulverston Team :)
Hays Travel Ulverston
The young lady was very friendly and knowledgeable and we booked the holiday we wanted without any problems,
17 July 2026
Reply from Hays Travel - Ulverston
Thank you for your very kind review!
It was my Pleasure to book your upcoming trip!
Thanks again for booking with us!
Kind Regards
Grace & Team Ulverston
Reply from Hays Travel - Ulverston
Thank you for kind review.
It was our pleasure to book your holiday!
Thanks again for booking with us :)
Grace & Team Ulverston
Reply from Hays Travel - Ulverston
Thank you for your lovely review and thank you so much for booking with us!
Thanks, Team Ulverston
Tell the lady what you want and they go…
Tell the lady what you want and they go out of the way to help you find the right choice and money to pay that suits very Easley to talk to and understand
30 June 2026
Reply from Hays Travel - Ulverston
Thank you for your lovely review and thank you for booking with us!
Thanks, Ruby & Team Ulverston
Ruby was excellent
Ruby was excellent, nothing was too much trouble and she seemed very knowledgeable with the systems, explained everything clearly and was polite and friendly.
24 June 2026
Reply from Hays Travel - Ulverston
Thank you for the lovely review and thank you for booking with us!
Thanks, Ruby & Team Ulverston
Reply from Hays Travel - Ulverston
Thank you so much for your positive feedback Sue! It was a pleasure assisting you and I can not wait to hear all about your trip! Thanks, Grace & The Ulverston team :)
Our visit went smoothly owing to the…
Our visit went smoothly owing to the competence of the staff manager Caitlin who served us and booked our holiday and hotel for us.She had now three other members of staff in the office which was good as there has often been just one at previous visits.Caitlin always tries to assist my friend and I as we are both old ladies with limited knowledge of computers etc.If rest of staff modelled on her you won’t go wrong.
12 June 2026
Reply from Hays Travel - Ulverston
Thank you for the lovely review and thank you for booking with us!
Thanks Team Ulverston
Excellent experience with Ruby my personal travel agent, hassle free and customer care of excellence
Excellent customer care, excellent communication, would recommend to everyone accross the UK and worldwide.
13 May 2026
Reply from Hays Travel - Ulverston
Thank you so much for your positive feedback Emma! We hope you have a lovely trip :) Thanks, The Ulverston team!
Grace was really helpful and booked our…
Grace was really helpful and booked our perfect first time cruise..She went through everything step by step overall an excellent customer experience
16 May 2026
Reply from Hays Travel - Ulverston
Thank you for your lovely review!
We hope you have the most amazing time on your cruise!
Thanks again for booking with us!
Grace & Team Ulverston :)
Reply from Hays Travel - Ulverston
Thank you for your very kind review.
We hope you have a great trip.
Thanks again for booking with us!
Grace & Team Ulverston
Helpful and friendly staff.
The staff were very friendly and extremely helpful. They were pleasant at every stage of the booking process and appreciated the fact that I was an elderly person who much preferred to speaking to someone to discuss options as opposed to an automated service.
14 May 2026
Reply from Hays Travel - Ulverston
Thank you for the lovely review and thank you so much for booking with us, it was a pleasure to get your holiday sorted!
Thanks, Ruby & Team Ulverston
Your Ulverston office is excellent,all…
Your Ulverston office is excellent,all the staff are extremely helpful and friendly.
Caitlyn goes above and beyond to make sure you get exactly what you want.
7 May 2026
Excellent service
Very smooth process for making our booking. Very friendly staff with nothing too much trouble. Thankyou for making it so easy.
3 May 2026
Reply from Hays Travel - Ulverston
Thank you for the lovely review and thank you so much for booking with us!
Thanks, Ruby & Team Ulverston
Staff were very friendly and helpful…
Staff were very friendly and helpful and booking is so easy.
17 April 2026
Very friendly staff
Very friendly staff, booking straight forward and clearly discussed with us our needs.
22 April 2026
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