I initially asked Vicki for a holiday in the Maldives. After a few back and forth questions and recommendations we ended up with the most personal of holidays. A week in Sri Lanka doing all sorts - te... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked with Vicki for over 4 years... but then Booked my last few holiday direct with another provider as we had vouchers ... and nothing but hassle and would never do again not worth it... Vicki... See more
Company replied
Our travel agent, Vicki Wood, was absolutely brilliant in helping us find the perfect cruise that met the needs and preferences of four couples. Nothing was ever too much trouble for her. She consist... See more
Company replied
Goa and Bali booked with confidence. Vicki helped us find two amazing holidays at a very competitive price. She answered every question and concerns quickly and accurately in a very friendly manner... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Vicki Wood, TS16, Eaglescliffe, United Kingdom
- 01642 988749
4.9
Excellent
392 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vivki wood as usual goes above and…
Vivki wood as usual goes above and beyond looking for the best deals for what we needed
22 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Vicki is so helpful every time I book…
Vicki is so helpful every time I book with her, she always finds me what I'm looking for.
14 August 2026
Reply from Hays Travel - Vicki Wood
Thank you Brenda, As always my pleasure
Vicki wood has been amazing
Vicki wood has been amazing, definitely my new holiday lady :)
15 August 2026
Reply from Hays Travel - Vicki Wood
Thank you so much it was my pleasure to get you a great family holiday
Vicki is an absolute credit to your…
Vicki is an absolute credit to your company booked numerous holidays with her 😁✈️🌴🩴she’s experienced knowledgeable and efficient I just pack my case and off I go😁 wouldn’t book with anybody else youse as a company must be very proud to have someone dedicated as she is 😁
5 August 2026
Reply from Hays Travel - Vicki Wood
Thank you so much Deb, As always was my pleasure
Reply from Hays Travel - Vicki Wood
Thank you Helen, it was my pleasure helping you get a great deal
Vicki is helpful
Vicki is helpful, honest and never pressures you in to hurrying wirh any booking
5 August 2026
Reply from Hays Travel - Vicki Wood
Thank you so much for this lovely review
Vicki is marvellous she assisted me…
Vicki is marvellous she assisted me with everything I asked for
3 August 2026
Reply from Hays Travel - Vicki Wood
Thank you so much Carol for taking the time to write me this gorgeous review
Reply from Hays Travel - Vicki Wood
Thank you for the 5 star review Andy, I am sure you will have have a great time on the stag do
Vicki was very helpful and patient
Vicki was very helpful and patient, she found everything we asked for and offered alternatives too, nothing was a problem even when we changed are minds, she was very nice and helpful
28 July 2026
Reply from Hays Travel - Vicki Wood
It was my pleasure to get the trip away with all your friends, Thank you for this lovely review
Great experience with hayes travel…
Great experience with hayes travel Vicky went to great lengths to provide exactly what we wanted from our family holiday break fantastic company
22 July 2026
Reply from Hays Travel - Vicki Wood
Thank you so much for taking the time leave me this lovely review
Vicki is very good and patient
Vicki is very good and patient. Some of the hotels originally sourced where full so she took the time to find some others, and exactly fitting what I asked for
20 July 2026
Reply from Hays Travel - Vicki Wood
Thank you so much for this lovely review, I just know you will love Thailand
We ALWAYS book with the lovely Vicki…
We ALWAYS book with the lovely Vicki Wood wherever we go. She's always so helpfull and she's a real asset to Hays travel. She has gone beyond her duties many times. Very Happy. Thank you.
3 July 2026
Reply from Hays Travel - Vicki Wood
Thank you so much Paul. As always my pleasure to get you both a great holiday
Reply from Hays Travel - Vicki Wood
Thank you so much for taking the time to write this lovely review
so easy to book with Vicki and added…
so easy to book with Vicki and added bonus of monthly payments
18 June 2026
Reply from Hays Travel - Vicki Wood
Thank you so much for this review, they make my day
60th birthday trip
I initially asked Vicki for a holiday in the Maldives. After a few back and forth questions and recommendations we ended up with the most personal of holidays. A week in Sri Lanka doing all sorts - tea experience, waterfalls, train ride and elephant safari and then a week in the Maldives. I would not have thought about some of this without Vicki who has arranged everything including transfers for us. It was so easy (for me at least). Then booking was simple. Honestly the best way to book a holiday with such a personal touch.
17 June 2026
Reply from Hays Travel - Vicki Wood
Thank you so Much for this fab review, It was my pleasure to get this amazing trip booked up for you both, I am Jealous
Excellent support and communication
Booking process was very straight forward. Excellent communication from Vicki. She provided ideas based on my criteria and couldn’t do enough to help. The actual booking was seamless. Thank you for your help.
12 June 2026
Reply from Hays Travel - Vicki Wood
Thank you so much for this lovely review
Vicki always goes above and beyond
Vicki always goes above and beyond, it’s not the first time we have booked through her, and she even books our seats so we sit together
11 June 2026
Reply from Hays Travel - Vicki Wood
Thank you so much for sending me this 5 star review
Brilliant service
Brilliant service, extremely helpful and was able to provide all information requested. Made booking simple and hassle free including attractions and transfers to avoid stress when there.
17 June 2026
Reply from Hays Travel - Vicki Wood
Thank you so much, It was my pleasure to get you the holiday you wanted
Vicki at Hayes was fantastic
Vicki at Hayes was fantastic, place, price & dates. Beat every price I was quoted, brilliant service. All done and booked within 2 hours of me contacting her. Can't wait to have my holidays now
12 June 2026
Reply from Hays Travel - Vicki Wood
Thank you Liese, It was my pleasure to book your future memories with all your family
Always a pleasure doing business with…
Always a pleasure doing business with Vicki she always gets us what we want we have been getting great holidays off Vicki for years.
11 June 2026
Reply from Hays Travel - Vicki Wood
Thank you Mark, As always my pleasure
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.