The lady that helped with our booking was so help she could not off done more she pointed out some places off interest Also told us about accommodation which we never knew about she made the booking... See more
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See what reviewers are saying
Went in on the spur of the moment to book a last minute break.....had no idea where we wanted to go just knew where we didnt want to go.Laura was very patient and helpful and found us a good deal to C... See more
Company replied
Our family loves the way we can just walk in store with a holiday in mind and in the space of twenty minutes we’ve had some good honest genuine advice and have booked a holiday We have been dealt wit... See more
Company replied
The staff are always amiable and make an effort to get the holiday I require. Mollie was really nice and provided plenty of options and advice where necessary. Thanks to all the staff over many years... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Liscard Way, CH44 5TL, Wallasey, United Kingdom
- 01516 391857
4.9
Excellent
807 reviews
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So helpful and friendly
Mollie was great, went through lots of options with me, very knowledgeable and patient, really friendly and easy to talk to and helped me decide where to travel to.
28 March 2026
Reply from Hays Travel - Wallasey
Thank you so much for this review Michelle!
I am so glad we could get you sorted an booked :)
Fantastic service
Friendly, highly professional service. Explored a wide range of options based on my requirements and found a perfect, well priced holiday. Will definitely be using Hays Travel for future holiday bookings.
22 March 2026
Reply from Hays Travel - Wallasey
Thank you so much for your review! We are glad you enjoyed the service in store and look forward to seeing you soon :)
Hays Travel Wallasey
Laura was, as always, friendly, efficient & very professional. Would not hesitate to recommend Hays Travel. Process was seamless.
20 March 2026
Reply from Hays Travel - Wallasey
Good Afternoon Jill,
Thank you so much for your kind review! We really appreciate your feedback in store.
Kind Regards,
Amy
Reply from Hays Travel - Wallasey
Thank you so much for your lovely review! It is a pleasure to help you in store and we hope you have the best holiday :)
lady her name was grace was very…
lady her name was grace was very helpful and found me a hotel very swiftly and great experience
15 March 2026
Reply from Hays Travel - Wallasey
Thank you so much for your kind review!
Reply from Hays Travel - Wallasey
Thank you so much for your lovely review!
Laura was extremely helpful and did her…
Laura was extremely helpful and did her utmost to get us exactly what we wanted at the best price.
12 March 2026
Reply from Hays Travel - Wallasey
Good Morning,
Thank you for your lovely review!
I will make sure to pass this over to Laura.
Kind Regards,
Amy
Reply from Hays Travel - Wallasey
Morning Linda,
Thank you so much for this review!
Mollie :)
Laura was helpful polite and knew…
Laura was helpful polite and knew exactly what we wanted
6 March 2026
Reply from Hays Travel - Wallasey
Thank you very much for your kind review!
It is much appreciated. Hope to see you again in the future! Kind regards :)
Great customer service
The lady who assisted me was named Laura, she told us that the studio room was no longer available so gave us an alternative. Her customer service was fab, she outlined everything that was included in the deal and the fact that the drop off/pick up location was 300m away from our hotel. She was polite & friendly.
25 February 2026
Reply from Hays Travel - Wallasey
Good Morning Samantha,
Thank you so much for your lovely review! We really appreciate your feedback.
Kind Regards,
Amy :)
Very pleased with service provided…
Very pleased with service provided again. Mollie was very knowledgeable and helpful with our flight to Mauritius. Thanks
15 February 2026
Reply from Hays Travel - Wallasey
Afternoon!
Thank you so much for this review,
I am so glad I could assist in sorting these flights out for you
Mollie
Great ladies who work there
Great ladies who work there, all very polite and very helpful, nothing is to much trouble, booked a holiday 2025 and now just booked another for end of 2026
15 February 2026
Reply from Hays Travel - Wallasey
Thank you for taking the time to leave us this lovely review! It was a pleasure to get your holidays booked. :)
Very helpful nice staff we always go to…
Very helpful nice staff we always go to the Wallasey shop for all are holiday bookings.
22 February 2026
Reply from Hays Travel - Wallasey
Thank you very much for your kind review! It is much appreciated. Kind regards - Hays Travel Wallasey
Nothing was too much trouble all the…
Nothing was too much trouble all the staff in there are very helpfull .wouldnt go anywhere else to book a holiday
6 February 2026
Reply from Hays Travel - Wallasey
Good Morning , Thank you so much for your kind words. It is a pleasure to book your holiday
Thanks Laura
Makes holiday booking easy.
Walked in, sat down with Sue who listened to our holiday choice and straightaway booked it for us. In and out in no time.
Excellent service.
This was the second time we have used Hays and will do so again for future holidays.
12 February 2026
Reply from Hays Travel - Wallasey
Hi Anthony,
Amazing feedback thank you so much for taking the time to reply.
Kind Regards Laura
Staff were helpful and friendly
11 February 2026
Reply from Hays Travel - Wallasey
Good Afternoon Sue!
Thank you so much for leaving this review :)
Get full attention good service go the…
Get full attention good service go the extra mile
3 February 2026
Reply from Hays Travel - Wallasey
Thankyou for your kind words .. It is alwyas a pleasure to book your holiday
Excellent service very polite and…
Excellent service very polite and helpfull was made to feel really comftable
7 February 2026
Reply from Hays Travel - Wallasey
Hi Diana,
Thank you very much for taking the time to leave us a review! It is much appreciated, and we are glad to have provided a great experience for you. :)
Kind regards,
Hays Travel Wallasey
Lots of research and support from Sue…
Lots of research and support from Sue in Wallasey
7 February 2026
Reply from Hays Travel - Wallasey
Thank you so much for your lovely review!
Very helpful
Very helpful. Sorted out my flights and checked prices with another company to ensure best value.
I was shown the form I had to complete online, so I knew what I had to do.
4 February 2026
Reply from Hays Travel - Wallasey
Elizabeth Clegg,
We're happy to hear that our assistance with your flights and price comparisons was so helpful! We're glad we could show you the form and clarify the process. Thanks for your feedback.
Hays Travel
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