I’d been looking myself online but struggling to find something suitable, or trusting myself to book it, sooo much easier to walk into the shop and tell them what we wanted, sure enough after going th... See more
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Hays travel as usual the staff were very friendly and helpful making sure that we got the best deal possible. Laurie was brilliant and made sure that we were happy with our booking. Laurie and one of... See more
Company replied
Every time i book holidays here i get first class service from friendly helpful staff who take time to make sure everything is correct, nothing is too much trouble. Amelia dealt with my enquiries an... See more
Company replied
Booking our first family holiday abroad was made incredibly easy by your wonderful team. Amelia couldn't be any more helpful of she tried and she was is really knowledgeable about different things and... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Park Street, WS1 1LY, Walsall, United Kingdom
- 01922898705
4.9
Excellent
712 reviews
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As promised a call when the holiday i…
As promised a call when the holiday i wanted was released for 2027 and now it's all booked that you Lydia walsall branch
4 December 2025
Reply from Hays Travel - Walsall
Thank you for your feedback, it is always appreciated, we hope you have wonderful holiday. Lydia :)
Excellent customer service
Fantastic team and Shannon great customer service. She will take her time to help you. Very reliable and respectful. I will recommend it walsall Hays
2 December 2025
Reply from Hays Travel - Walsall
Thank you for your fantastic feedback and thank you for booking with us
Reply from Hays Travel - Walsall
Thank you for your kind feedback and for booking with us again :)
They are very helpful and friendly…
They are very helpful and friendly excellent service
20 November 2025
Reply from Hays Travel - Walsall
Thank you for lovely feedback
Excellent service
Excellent service. Lydia went above and beyond in helping us to book our holiday. All staff very friendly and welcoming
26 November 2025
Reply from Hays Travel - Walsall
Thank you for your fantastic feedback and thank you for booking with us
Reply from Hays Travel - Walsall
Thank you for you lovely feedback
Reply from Hays Travel - Walsall
Thank you for your lovely feedback! We hope you have a great holiday :)
I was greeted with friendly smile and…
I was greeted with friendly smile and welcome. Very helpful and professional service. Everything properly explained to me and helpful suggestions made by Laurie. A great first experience of Hays travel for me.
20 November 2025
Reply from Hays Travel - Walsall
Thank you for your lovely feedback we hope you have a lovely holiday :)
The travel agent was really really…
The travel agent was really really helpful. She gave us the pros and cons of the cruise we chose and helped us to make to right decision. Would highly recommend Hayes Travel
14 November 2025
Reply from Hays Travel - Walsall
Thank you for your lovely feedback, we really appreciate yourkind words. Have a lovely cruise. Lynzi:)
Always a pleasure dealing with the…
Always a pleasure dealing with the girls here very pleasant very helpful and always try and get you the best deal
3 November 2025
Reply from Hays Travel - Walsall
Thank you for your lovely feedback we hope you have a lovely holiday :)
Thank you for helping with my booking I…
Thank you for helping with my booking I normally book on line but felt this was a bit more completed than I normally do so thank you got taking the pressure off me
2 November 2025
Reply from Hays Travel - Walsall
Thank you for your lovely feedback we hope you have a lovely holiday :)
Reply from Hays Travel - Walsall
Thank you for your lovely feedback and we hope you all have a lovely time back in Turkey :)
Very Helpful staff
All staff members were very helpful in helping to find a suitable holiday for me and my husband
31 October 2025
Reply from Hays Travel - Walsall
Thank you for your lovely review Elizabeth, we hope you enjoy your holiday! :)
Booking Holiday
Ì had quotes instore for my holiday, great experience the lady was so good and knowledgeable , she helped us make our minds up. I called to confirm I wanted to book it, she was yet again very helpful and got us a good deal.
24 October 2025
Reply from Hays Travel - Walsall
We are always happy to help in store. We hope you have a lovely holiday in Cyprus and look forward to hearing all about it. We really appreciate your feedback. Lydia :)
As always the staff were extremely…
As always the staff were extremely friendly and helpful We have been using Hays for several years now and know that we can rely on excellent service
Thank you
18 October 2025
Reply from Hays Travel - Walsall
Thank you for your lovely feedback we hope you have a lovely holiday :)
Realy helpfull.took the time to get what i wanted
Realy helpfull.took the time to get what i wanted.
26 October 2025
Reply from Hays Travel - Walsall
Thank you for your lovely feedback we hope you have a lovely holiday :)
Really nice staff
20 October 2025
Reply from Hays Travel - Walsall
Thank you for your lovely review. We hope you have an amazing holiday! :)
Holiday
I have booked my last 2/3 holidays with hayes and all the staff am very helpfull and friendly and gives the best deals thats possable hope to be booking more holidays in the future with hayes
19 October 2025
Reply from Hays Travel - Walsall
Thank you for your lovely review. We hope you have an amazing holiday! :)
Reply from Hays Travel - Walsall
Thank you for your lovely review. We hope you have an amazing holiday! :)
Amelia C was amazing very knowledgable…
Amelia C was amazing very knowledgable and very polite
She answered all questions that we needed answering and made us feel at ease to the fact that we booked there and then
Credit to the team
14 October 2025
Reply from Hays Travel - Walsall
Thank you for your lovely review. We hope you have an amazing holiday! :)
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