Never booked a cruise before and the girls knowledge was essential for us to make a decision. Fantastic help from start to finish though booking process so friendly and warm lovely people at the Warmi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Never booked a cruise before and the girls knowledge was essential for us to make a decision. Fantastic help from start to finish though booking process so friendly and warm lovely people at the Warmi... See more
Company replied
Courtney was outstanding AGAIN. We went in with lots of idea's of where we wanted to go and she took so much time and effort searching everything, showing us the resorts, advising us which of them wou... See more
Company replied
Always a pleasure to visit Hays Travel Warminster to book or enquire about a holiday. They are all super friendly, professional and nothing is too much trouble. On this occasion Courtney helped us t... See more
Company replied
It was our first experience going into a travel agent to book a holiday. We were met with a warm friendly atmosphere that helped us relax and enjoy the experience. Courtneigh helped us with our enq... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
7 Three Horseshoes Mall, BA12 9BT, Warminster, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We always go to Hays as customer service is great Dale knows from reliable customers what we want as has been for many years also the other staff are very friendly

Reply from Hays Travel - Warminster
The agent was well informed, courteous and very efficient. With her help, we were able to identify the holiday we wanted and got it booked very rapidly and with no fuss.

Reply from Hays Travel - Warminster
Megan is great always very helpful such a laugh when you go in there all the other staff are great to,best travel agents

Reply from Hays Travel - Warminster
Megan was very knowledgeable, efficient, friendly, patient
Explained everything we needed to know about our destinations and cruise ship

Reply from Hays Travel - Warminster
Alway a pleasure thanks to Megan in Warminster branch, very helpful and polite

Reply from Hays Travel - Warminster
The most professional run travel agency we have ever used. Would not even consider using any other. From the moment you walk in to the happy team you feel a valued customer.
Go out of their way to meet all your requirements.

Reply from Hays Travel - Warminster
The knowledge of the representative was very in depth. We asked questions that he answered quickly. We were made to feel valued as potential customers and felt easy about the transaction.

Reply from Hays Travel - Warminster
The friendly and helpful attitude. Couirtneigh went through what we would like on our trip to Canada and was able to arrange flights, hotels and transport. We were very pleased with the arrangements and would definitely use Hays Travel again.

Reply from Hays Travel - Warminster
Very helpful young lady ,sorted my holiday in no time .explained about hays travel card.

Reply from Hays Travel - Warminster
Megan answered the phone quickly and efficiently. She provided the brochures relating to my enquiry. Then later took my booking over the phone. All is well.

Reply from Hays Travel - Warminster
Staff very helpful and plenty of knowledge.
Also very friendly and make everything stress free

Reply from Hays Travel - Warminster
To be able to talk to staff that know what they are doing and to get you what you want out of a holiday. The staff do everything for you and you have nothing to worry about ,just turn up with your case pack and go .the staff are just wonderful

Reply from Hays Travel - Warminster
Knowledgeable and helpful, listening carefully to our holiday requirements.

Reply from Hays Travel - Warminster
Great friendly helpful staff. We booked straight away , could not have been better.we always book our holiday through Hays in Warminster because of the staff!

Reply from Hays Travel - Warminster
My husband and I have book all our holidays at the Hays Travel Agency branch in Warminster, we have been using them now for the past 4 years. The staff in the Warminster shop are an asset to Hays Travel. Dale the manager and the 2 Megan's, Liam & the other lovely young lady are always polite, professional with good senses of humour!! All our holidays with Hays Travel have been marvellous and we wholeheartedly can't fault the team in Warminster. The branch is always welcoming and clean and tidy, the only negative we have found is that it's thirsty work booking a holiday - please Head Office CAN Warminster Hays Travel have refreshment facilities for your customers PLEASE 😊. The Nixon family.

Reply from Hays Travel - Warminster

Reply from Hays Travel - Warminster
I contacted warminster after seeing a holiday advertised on fb at hayes weymouth.
I asked flight times ect, any hidden extras.
Soon as she found everything i needed ,i was called back steaight away.
Lovely,helpful and made my experience very good.
I was sent email straight away.
Did the deposit vua link as i couldnt get to the store.
I dont live in warminster.
Direct debit was set up.
Copies of everything sent vua email and my invoice,paper copy us waiting in the store for when irs convenient for me to collect.
Lovely service

Reply from Hays Travel - Warminster
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.