Hays Travel - Warminster Reviews 

542
TrustScore 5 out of 5

4.9

7 Three Horseshoes Mall, BA12 9BT Warminster, GB


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Rated 5 out of 5 stars

Never booked a cruise before and the girls knowledge was essential for us to make a decision. Fantastic help from start to finish though booking process so friendly and warm lovely people at the Warmi... See more

Company replied

Rated 5 out of 5 stars

Courtney was outstanding AGAIN. We went in with lots of idea's of where we wanted to go and she took so much time and effort searching everything, showing us the resorts, advising us which of them wou... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure to visit Hays Travel Warminster to book or enquire about a holiday. They are all super friendly, professional and nothing is too much trouble. On this occasion Courtney helped us t... See more

Company replied

Rated 5 out of 5 stars

It was our first experience going into a travel agent to book a holiday. We were met with a warm friendly atmosphere that helped us relax and enjoy the experience. Courtneigh helped us with our enq... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 53 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 7 Three Horseshoes Mall, BA12 9BT, Warminster, United Kingdom

  • 01985878581

4.9

Excellent

TrustScore 5 out of 5

542 reviews

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4.9

All reviews

(542)

125,552 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

That there is always someone to help you

We always go to Hays as customer service is great Dale knows from reliable customers what we want as has been for many years also the other staff are very friendly

3 March 2026
Hays Travel - Warminster logo

Reply from Hays Travel - Warminster

We are so happy to hear that you consistently receive great customer service from our team. It is wonderful to know we understand your needs so well.

Hays Travel

Rated 5 out of 5 stars

The agent was well informed

The agent was well informed, courteous and very efficient. With her help, we were able to identify the holiday we wanted and got it booked very rapidly and with no fuss.

1 March 2026
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Reply from Hays Travel - Warminster

We appreciate you taking the time to leave us such a fantastic review! We're so happy to hear that you had a great experience with Courtneigh! - Team Warminster

Rated 5 out of 5 stars

Megan is great always very helpful …

Megan is great always very helpful such a laugh when you go in there all the other staff are great to,best travel agents

1 March 2026
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Reply from Hays Travel - Warminster

We appreciate your kind words! We're so happy to hear that you find our team helpful and that you enjoy visiting us. Thank you for your fantastic feedback!

Rated 5 out of 5 stars

Pleasure Cruise

Megan was very knowledgeable, efficient, friendly, patient
Explained everything we needed to know about our destinations and cruise ship

1 March 2026
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Reply from Hays Travel - Warminster

We appreciate you taking the time to leave us a review. We're so happy to hear that you found the service helpful and informative when booking.
l

Rated 5 out of 5 stars

Alway a pleasure thanks to Megan in…

Alway a pleasure thanks to Megan in Warminster branch, very helpful and polite

20 February 2026
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Reply from Hays Travel - Warminster

We appreciate your kind words! We're so glad that you find our branch helpful and that you had a positive experience - Team Warminster

Rated 5 out of 5 stars

The most professional run travel agency…

The most professional run travel agency we have ever used. Would not even consider using any other. From the moment you walk in to the happy team you feel a valued customer.
Go out of their way to meet all your requirements.

23 February 2026
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Reply from Hays Travel - Warminster

Thank you so much for your kind words, its always lovely to see you both in store and thank you again for booking with us in Warminster.

Rated 5 out of 5 stars

Knowledgeable and friendly

The knowledge of the representative was very in depth. We asked questions that he answered quickly. We were made to feel valued as potential customers and felt easy about the transaction.

13 February 2026
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Reply from Hays Travel - Warminster

We appreciate your great review and are so glad that you felt valued - Team Warminster :)

Rated 5 out of 5 stars

The friendly and helpful attitude

The friendly and helpful attitude. Couirtneigh went through what we would like on our trip to Canada and was able to arrange flights, hotels and transport. We were very pleased with the arrangements and would definitely use Hays Travel again.

8 February 2026
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Reply from Hays Travel - Warminster

Hello, thank you so much for leaving us such a lovely 5* review, it was a pleasure sorting out your holiday for you! - Team Warminster :)

Rated 5 out of 5 stars

Very helpful young lady ,sorted my…

Very helpful young lady ,sorted my holiday in no time .explained about hays travel card.

15 February 2026
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Reply from Hays Travel - Warminster

Hello, thank you very much for leaving us such a lovely review, thank you for booking with us! - Team Warminster :)

Rated 5 out of 5 stars

phoned, enquired, booked. Bish, bash, bosh. no hassle

Megan answered the phone quickly and efficiently. She provided the brochures relating to my enquiry. Then later took my booking over the phone. All is well.

10 February 2026
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Reply from Hays Travel - Warminster

We're happy to hear that your call was answered quickly and your booking was handled efficiently. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Fabulous holiday. To be able to talk to staff that know…

To be able to talk to staff that know what they are doing and to get you what you want out of a holiday. The staff do everything for you and you have nothing to worry about ,just turn up with your case pack and go .the staff are just wonderful

5 February 2026
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Reply from Hays Travel - Warminster

We appreciate you taking the time to share your wonderful experience. We are so happy to hear that our team's expertise and dedication made your holiday planning stress-free. Thanks for your review!

Rated 4 out of 5 stars

Knowledgeable and helpful

Knowledgeable and helpful, listening carefully to our holiday requirements.

8 February 2026
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Reply from Hays Travel - Warminster

Hello, thank you for taking the time to leave us a review, thanks for booking with us - Team Warminster :)

Rated 5 out of 5 stars

Great friendly helpful staff

Great friendly helpful staff. We booked straight away , could not have been better.we always book our holiday through Hays in Warminster because of the staff!

31 January 2026
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Reply from Hays Travel - Warminster

Hello, thank you so much for such a lovely review. Thanks for booking with us again. Abbie :)

Rated 5 out of 5 stars

Courtneigh is fantastic

Courtneigh is fantastic

4 February 2026
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Reply from Hays Travel - Warminster

Thank you for your very kind words and thank you for booking with us again - look forward to seeing you again soon !

Rated 5 out of 5 stars

My husband and I have book all our…

My husband and I have book all our holidays at the Hays Travel Agency branch in Warminster, we have been using them now for the past 4 years. The staff in the Warminster shop are an asset to Hays Travel. Dale the manager and the 2 Megan's, Liam & the other lovely young lady are always polite, professional with good senses of humour!! All our holidays with Hays Travel have been marvellous and we wholeheartedly can't fault the team in Warminster. The branch is always welcoming and clean and tidy, the only negative we have found is that it's thirsty work booking a holiday - please Head Office CAN Warminster Hays Travel have refreshment facilities for your customers PLEASE 😊. The Nixon family.

5 February 2026
Unprompted review
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Reply from Hays Travel - Warminster

Hello !
We're happy to hear that you've had such positive experiences booking your holidays with the Warminster team over the past four years. We appreciate your kind words regarding the team's professionalism and humor. We will pass on your suggestion about refreshment facilities to head office.

Hays Travel

Rated 5 out of 5 stars

Excellent Service.

Yet again a excellent service, thank you Megan.

4 February 2026
Hays Travel - Warminster logo

Reply from Hays Travel - Warminster

Hello, thank you very much for leaving us a 5* review, thanks for booking with us again! - Team Warminster :)

Rated 5 out of 5 stars

You choose the destination warminster hayes does all the rest

I contacted warminster after seeing a holiday advertised on fb at hayes weymouth.
I asked flight times ect, any hidden extras.
Soon as she found everything i needed ,i was called back steaight away.
Lovely,helpful and made my experience very good.
I was sent email straight away.
Did the deposit vua link as i couldnt get to the store.
I dont live in warminster.
Direct debit was set up.
Copies of everything sent vua email and my invoice,paper copy us waiting in the store for when irs convenient for me to collect.
Lovely service

4 February 2026
Hays Travel - Warminster logo

Reply from Hays Travel - Warminster

Hello, thank you so much for taking the time to leave us such a lovely 5* review, thanks for booking with us - Team Warminster :)

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