The staff were all really nice and friendly Despite it being at the end of the day everyone was so helpful and smartly dressed The manager dealt with us Nothing was any trouble We never go anywher... See more
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See what reviewers are saying
I've dealt before with Joe and Hays Travel and it's always easy to book our holiday. As usual, Joe was very helpful and professional.
the help provided by Kayleigh the manager in support to help choosing the holiday and insurance was excellent .nothing was a trouble to her she is excellent at her job .
Company replied
I had already booked a diving yrip in the red sea, but wanted to extend my trip to includeba nile cruise and resort stay. Sam, the Hayes Rep, searched for a few hours to find a suitable holiday. We ar... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Market Gate, WA1 1TW, Warrington, United Kingdom
- 01925399535
4.9
Excellent
774 reviews
Asks customers to review
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Booking our holiday.
I've dealt before with Joe and Hays Travel and it's always easy to book our holiday. As usual, Joe was very helpful and professional.
25 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Warrington Market Gate
Thanks so much Ann, it always a pleasure to help you three.
the help provided by Kayleigh the…
the help provided by Kayleigh the manager in support to help choosing the holiday and insurance was excellent .nothing was a trouble to her she is excellent at her job .
11 August 2026
Reply from Hays Travel - Warrington Market Gate
Thankyou so much Michael it was a pleasure as always. Kayleigh
Fantastic service from beginning to end.
16 August 2026
Reply from Hays Travel - Warrington Market Gate
Thank you so much for your feedback. It is lovely to hear.
Im sure you willhave an amazing time on your cruise.
Kind Regards
Grace
Joe was excellent
Joe was excellent. He rounded off one booking and skillfully putting together a new destination for later in the year.
Excellent service all round.
20 August 2026
Reply from Hays Travel - Warrington Market Gate
Thank you so much it was a pleasure serving you and helping you with you holiday needs.
Kind Regards
Joe
Brilliant Experience
Joe managed our booking and our needs perfectly, with great respect and consideration. The friendly atmosphere makes for a very welcoming experience. Thank you.
18 August 2026
Reply from Hays Travel - Warrington Market Gate
Thanks for your kind comments Jackie, you make my job a lot easier with your organisation skills. Thanks, joe.
The staff were all really nice and…
The staff were all really nice and friendly Despite it being at the end of the day everyone was so helpful and smartly dressed
The manager dealt with us Nothing was any trouble
We never go anywhere else to book First class and professional service
19 August 2026
Reply from Hays Travel - Warrington Market Gate
Thank you so much for your lovely feedback. It was lovely to meeting you and your wife.
Have a fab time in September and im sure you cant wait for your next adventure.
Kind Regards
Kayleigh
Quite good but not perfect
I didn't say it was great, if it was I would have given 5 stars
15 August 2026
Reply from Hays Travel - Warrington Market Gate
Thank you for taking the time leaving me some positive feedback.
Hopefully next time i can make it perfect for you both.
Kind Regards
Kayleigh
Grace was lovely searched losts of…
Grace was lovely searched losts of venues because we weren't to sure where we wanted to go grace guided us through all the resorts and hotels and we found one we liked and the little discount we received made it even better
15 August 2026
Reply from Hays Travel - Warrington Market Gate
It was a pleasure meeting you both.
Have an amazing time in Tenerife.
See you soon
Grace
Great service from the agent
Great service from the agent we spoke to. She was extremely helpful and found exactly what we were looking for. Her knowledge was very good.
6 August 2026
Reply from Hays Travel - Warrington Market Gate
Thank you so much, it was lovely meeting you both.
Im sure you will have a great time exploring Croatia and your christmas getaway.
Kind Regards
Kayleigh
Kayley was very helpful and really good…
Kayley was very helpful and really good at her job with the booking process and very friendly 👏
11 August 2026
Reply from Hays Travel - Warrington Market Gate
Thank you for the 5* review it was a lovely trip to book.
Have a fab time away for christmas.
Kind regards
Kayleigh
Egypt multi activity holiday 2027
I had already booked a diving yrip in the red sea, but wanted to extend my trip to includeba nile cruise and resort stay. Sam, the Hayes Rep, searched for a few hours to find a suitable holiday. We are very pleasef with the results and look forward to our holiday.
2 August 2026
Reply from Hays Travel - Warrington Market Gate
Wow this was a pleasure to book.
Im sure you will both have an amazing time exploring Egypt next year.
Kind regards
Sam
Reply from Hays Travel - Warrington Market Gate
Thank you, it is always a pleasure to help.
Kind Regards
Kayleigh
Reply from Hays Travel - Warrington Market Gate
Thank you so much, it was an enjoyable time booking your holiday.
Hope to see you again soon.
Kind Regards
Ellie
The staff called Ellie
The member of staff that served us Ellie was all smiles gave us different options of what was available to what we wanted from a holiday and was very patient with all the different questions we was asking
8 August 2026
Reply from Hays Travel - Warrington Market Gate
Thank you so much, I always pride myself on my happy service im glad it made your holiday experice a good one.
Kind regards
Ellie
Excellent service as always
Excellent service as always. Joseph was excellent. He found exactly what I was looking for. He was polite caring fantastic customer service. Thank you ☺️
8 August 2026
Reply from Hays Travel - Warrington Market Gate
Thank you so much Yvonne. It was lovely meeting you and thank you so much for my gifts.
See you soon.
Kind reagrds
Joe
Warrington Hays
Keyleigh was very helpful and informative, she did not mind the changes that we kept making to the package. Very clear and precise.
6 August 2026
Reply from Hays Travel - Warrington Market Gate
It was pleasure booking you and your partner.
You will have a great time exploring the sights of Japan.
Kind Regards
Kayleigh
Had the answers to all our questions…
Had the answers to all our questions and booked just what we wanted
5 August 2026
Reply from Hays Travel - Warrington Market Gate
Thank you so much Colin for your great feedback. I hope you have had a great time on your cruise.
Kind regards
Joe
Sam was amazing and showed us the…
Sam was amazing and showed us the perfect cruise for our honeymoon. We couldn't of had a better experience. Thank you Sam
4 August 2026
Reply from Hays Travel - Warrington Market Gate
Thankyou so much I hope you had a fabulous time. Sam
Great company to book through
Kayleigh listened to what I needed and found the best solution for me. She was polite and knowledgeable an assett to your company.
2 August 2026
Reply from Hays Travel - Warrington Market Gate
Thanks so much Sue, I am happy to help anytime. Thanks
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