Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... See more
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See what reviewers are saying
Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... See more
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Helen was wonderful sorting out queries and getting information for our belated honeymoon to Hawaii and United States. Spent a few hours going through everything we would need. Very good service and... See more
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Hiya Hays Travel. I just want to say a massive thank you to Megan for her hardwork, support and fantastic professionalism in booking us a brilliant holiday for 2028! Megan was incredible, supportive,... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 The Galleries, Washington centre, NE38 7RT, Washington, United Kingdom
- 01914326394
4.9
Excellent
3k reviews
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The three advisors
The three advisors, Olivia, Julia and Nicole from the Washington galleries branch went above and beyond throughout the whole process of us booking our holiday, as some of our party have disabilities they all did Thier best in finding the right holiday for us, from the seating on the flights to the transfers to the hotel, nothing was too much trouble, AMAZING! 😎
12 June 2026
Reply from Hays Travel - Washington Lower Level
Hi Mrs Williamson, Thanks for taking the time to write such a lovely review - it is much appreciated & I will pass your comments on to the girls. Best regards, Tracy
Helen was very helpful as our booking…
Helen was very helpful as our booking wasn't straightforward
12 June 2026
Reply from Hays Travel - Washington Lower Level
Hi Mr Evans, Thanks for taking the time to leave such a nice review for Helen - it is very much appreciated & I will pass on your comment.
Regards, Tracy
Helpful service
This is the 2nd tour holiday we have booked with Mary and she is fantastic. Mary’s knowledge that she shares inspires you to book. Thank you Mary for helping us.
11 June 2026
Reply from Hays Travel - Washington Lower Level
Hi Mrs Hawkes, Thanks for taking the time to write such a lovely review - it is much appreciated & I will pass on your comments to Mary. Best regards, Tracy
The Agent at Washington Galleries was…
The Agent at Washington Galleries was very friendly and seemed to know what we wanted .She searched for our holiday for a last minute deal and was very friendly and had a great conection with us . We changed our minds a few times but she just carried on nothing was a bother .Really good experience and we came home happy with the holiday she found for us in the end .Well done !
11 June 2026
Reply from Hays Travel - Washington Lower Level
Hi Mrs Huscroft, Thanks for taking the time to write such a lovely review - it is much appreciated & I will pass your comments on to Lauren. Best regards, Tracy
The young lady was great and friendly…while booking our holiday like always at Hays Travel first class x
The young lady was great and friendly while booking our holiday like always at Hays Travel first class .x
11 June 2026
Reply from Hays Travel - Washington Lower Level
Hi McLaughlin, Thanks for taking the time to write such a lovely review - it is very much appreciated & I will pass your comments on to Megan. Best regards, Tracy
Excellent
Lauren listened to what I was looking for and recommended a lovely hotel to suit our family . Great customer service and very helpful
11 June 2026
Reply from Hays Travel - Washington Lower Level
Hi Mrs Lightfoot, Thanks for taking the time to write such a lovely review - it is much appreciated & I will pass your comments on to Lauren. Best regards, Tracy
Excellent service as always
Excellent service as always. Thanks for sorting my holliday out .kind regards Mr Peter lightfoot
11 June 2026
Reply from Hays Travel - Washington Lower Level
Hi Mr Lightfoot,, Thanks for taking the time to write such a lovely review - it is much appreciated & I will pass your comments on to Lauren. Best regards, Tracy
Reply from Hays Travel - Washington Lower Level
Hi Mrs Wilson, Thanks for taking the time to write such a lovely review - it is much appreciated & I will pass your comments on to Sandra. Best regards, Tracy
HAPPY DAYS
Girls very friendly ,dealt with booking fine ,always very obliging and make us feel welcome, thankyou to Sandra .
11 June 2026
Reply from Hays Travel - Washington Lower Level
Hi Mrs Bell , Thanks for taking the time to write such a lovely review - it is much appreciated & I will pass your comments on to Sandra. Best regards, Tracy
Reply from Hays Travel - Washington Lower Level
Thankyou for your lovely comments. Your great feedback is much appreciated. Thankyou Sandra
Booking at Hayes is always easy…
Booking at Hayes is always easy …..straight forward and so costumer friendly
10 June 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for your great comments. Thanks Sandra
Julia is brilliant and knows exactly…
Julia is brilliant and knows exactly what what we like
31 May 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for your lovely comments. I will pass your great feedback onto Julia. Thanks Sandra
Reply from Hays Travel - Washington Lower Level
Thankyou for your lovely comments. Your great feedback is much appreciated. Thankyou Sandra.
Very friendly and helpful
Mary was very friendly and helpful. Also followed up with a call with questions. Was not straightforward booking but she sorted all the problems efficiently.
9 June 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for your great comments. I will pass your lovely feedback onto Mary. Thankyou Sandra
Reply from Hays Travel - Washington Lower Level
Thank you for your 5 star review and taking the time to leave feedback. Your comments are very much appreciated. Julia :)
Went out of her way to help us very…
Went out of her way to help us very friendly and informative
8 June 2026
Reply from Hays Travel - Washington Lower Level
Elizabeth,
We appreciate your kind words. It's lovely to hear how please you were with the service you received in store. Thank you for your feedback. Julia :)
We saw Stacey at Hays Travel in the…
We saw Stacey at Hays Travel in the Galleries yesterday. We wanted to book a short stay in Paris. Her knowledge of the area was amazing. She found us a beautiful hotel and gave us some excellent advice on getting around the city.
I wouldn't hesitate to recommend Hays to all my friends and family.
8 June 2026
Reply from Hays Travel - Washington Lower Level
Hi Gary,
We're so pleased to hear you had such a positive experience in store. We appreciate your kind words about our Stacey's knowledge and advice. I'll be sure to pass on your feedback. Julia :)
Multi-tasking service!
Great multi-tasking service from Julia. While researching a multi-centre Asian holiday for my son that involved a lot of holding the line and information gathering she simultaneously found great options for a winter break for my wife and I that settled on a great location and hotel at a better value for upgrades etc than I’d seen on line. Always a great service and from real people!
8 June 2026
Reply from Hays Travel - Washington Lower Level
We are so pleased to hear about your excellent experience with our team! It's wonderful that we could assist with both your son's Asian holiday and your winter break. Thank you for recognizing our great service.
Kind Regards
Julia
Always a great service!
Booked a multi-centre holiday in Japan with Washington branch. We were given several options and prices and sound advice. Julia gathered info from specialist sources and central booking agencies, revised and refined into a package that gives both security and confidence. Whether a quick break or a more detailed trip like this I’ve always found Hays to be up to speed with the best offers, prices and information.
8 June 2026
Reply from Hays Travel - Washington Lower Level
We are so pleased to hear about your positive experience booking your multi-centre holiday to Japan with us. We always aim to provide thorough and reliable advice, and it's wonderful to know we achieved that for you. Thank you for your kind words.
Kind Regards
Julia
We are always made welcome.
We are always made welcome into the Hays shop. We had a lovely lady looking after us. Very patient and thorough even though we were only booking a couple of days trip, we were given the same treatment.
We left feeling very pleased.
Can I just add that all the staff in the Galleries shop are excellent.
6 June 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear you felt welcome and that our team provided such patient and thorough service for your trip.
Kind Regards
Sandra
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