Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... See more
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Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... See more
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Helen was wonderful sorting out queries and getting information for our belated honeymoon to Hawaii and United States. Spent a few hours going through everything we would need. Very good service and... See more
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Mary our travel consultant was not only professional and knowledgeable she was really patient with my sister and I and was able to find us a fabulous holiday. Thanks Mary 😊
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 The Galleries, Washington centre, NE38 7RT, Washington, United Kingdom
- 01914326394
4.9
Excellent
3k reviews
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Always book with Hays Travel.The Staff…
Always book with Hays Travel.The Staff are always so helpful.Been back to book another holiday and Joanne helped us sorting everything for us down to the last detail nothing was a bother 🙂
16 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave a 5* review it is much appreciated, I hop you have an amazing trip to New York, Thanks again Joanne
The lady was very helpful she got us…
The lady was very helpful she got us the best deal that suits all of our needs and wants. The booking process was straight forward and easy to understand. Looking forward to our holiday.
22 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave your lovely comments, We really appreciate it. Thanks again, Helen
Mary was very efficient
Mary was very efficient
Looking at various options
We came up with a plan that suits both myself & travel companion
22 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful 5-star review! We really appreciate you taking the time to leave your lovely comments, Thanks again, Helen
I find the staff very helpful always do…
I find the staff very helpful always do what they say if you have any problems, they are always very cheerful, a have seen different members of staff and everyone of them has been very pleasant and helpful
15 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for your wonderful feedback! I'm delighted to hear that the whole team consistently provides helpful and cheerful service. Thanks again, Helen
Great service,Stacey went over and…
Great service,Stacey went over and beyond to help us .we love booking with Hays travel all the staff are amazing
22 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your fantastic 5-star review! I'm pleased to hear that Stacey provided such great service and went above and beyond to help you. We appreciate your kind words. Thanks again, Helen
Excellant service as always
Lady who booked holiday was so lovely and helpful
Always find a good holiday with excellant service
14 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful 5-star review! I'm so pleased to hear that Megan provided such lovely and helpful service. Thanks again, Helen
Totallyl satisfied
Totallyl satisfied. JULIA THE AGENT was a pleasure to deal with again thankyou
22 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for leaving a 5* review for Julia, I hope you have a fantastic time on the cruise, Thanks again Joanne
very accommodating
Nicola was very accommodating. She listened to what everyone was looking for ( party of 6) .
She even showed us the Hayes app so that we could keep up to date with any changes on our booking.
She’s an asset to you Washington branch
13 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your 5* review I will pass this onto Nicole, I hope you have a fantastic time in Ibiza, Thanks again Joanne
Never felt rushed .Stacey listened well…
Never felt rushed .Stacey listened well and came up with answers and solutions which met our needs .
20 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave such a lovely review for Stacey, I hope you have a great time in Tenerife, Thanks again Joanne
Booking process was quick and easy.
Booking process was quick and easy.
Did everything we asked.
20 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your 5* review, I will pass on your feedback to Sandra, Thanks again Joanne
Birthday break
Another fast & efficient booking made easy by Joanne.
Very professional and knowledgeable about the area we had chosen.
19 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you Helen for your lovely review it is much appreciated, I hope you have a fantastic time in Tenerife, Thanks again Joanne
Excellent service
Excellent service very helpful patient friendly staff
Who go out of their way to make sure you are completely satisfied with your booking
Would definitely recommend
19 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your kind review it is very much appreciated, I will let Megan know and I hope you have a fantastic time in New York Thanks again Joanne
Good booking experience
Joanne was proffessional throughout the booking experience whilst remaing friendly. Her knowledge of holiday location was evident and her advice re airport parking and travel money card was helpful.
18 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for leaving a 5* review it is much appreciated, I am so pleased you managed to get booked and hope you have a fantastic time in Menorca, Thanks again Joanne
Fabulous service
Fabulous service . The lady went out of her way . Lorraine dark hair
18 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your 5* review it is much appreciated, I will pass on your feedback to Leeanne, Thanks again Joanne
JOANNE WAS SO HELPFUL
Lovely lady Joanne was so helpful ...she booked everythung so nothing was left for me to do .. I would definatly recommended the galleries Hays travel shop.. very friendly
17 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for taking the time to leave such a lovely review it is much appreciated, I hope you have a fantastic cruise, Thanks again Joanne
We book 2/3 times a year always use…
We book 2/3 times a year always use Hays travel. Staff so helpful
13 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for taking the time to write a lovely review, it means a lot and we hope you have an amazing time on holiday. Thanks Madison :)
Staff in hays washington are very…
Staff in hays washington are very helpful always get a good deal very happy with there service
15 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for taking the time to write a lovely review, it means a lot and we hope you have an amazing time on holiday. Thanks Madison :)
Maddison did a great job sorting all…
Maddison did a great job sorting all our requirements and requests for our forthcoming holiday. Lovely young lady very pleasant and helpful. Well done hays for employing such a helpful person.
16 August 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for taking the time to write a lovely review, it means a lot and we hope you have a brilliant time on holiday. Thanks Madison :)
Great customer service
Great customer service, very knowledgeable for booking our babies first holiday!
25 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for taking the time to write a lovely review, it means a lot and we hope you have an amazing time on holiday. Thanks Madison :)
Reply from Hays Travel - Washington Lower Level
Thank you so much for taking the time to write a lovely review, it means a lot and we hope you have a brilliant time on holiday. Thanks Madison :)
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