Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... See more
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Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... See more
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Helen was wonderful sorting out queries and getting information for our belated honeymoon to Hawaii and United States. Spent a few hours going through everything we would need. Very good service and... See more
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Hiya Hays Travel. I just want to say a massive thank you to Megan for her hardwork, support and fantastic professionalism in booking us a brilliant holiday for 2028! Megan was incredible, supportive,... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 The Galleries, Washington centre, NE38 7RT, Washington, United Kingdom
- 01914326394
4.9
Excellent
3k reviews
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Advisor was knowledgable and…
Advisor was knowledgable and informative and gave me a speedy process to complete my booking. Many thanks to Sadie
1 July 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have an amazing time on holiday. Thanks Madison :)
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a wonderful time on holiday. Thanks Madison :)
Excellent service as always have used…
Excellent service as always have used Hays for over 30 years and look forward to booking many more and now booking big family holidays. 😎
13 September 2025
Reply from Hays Travel - Washington Lower Level
Thank you so much for your wonderful feedback! We truly appreciate your loyalty over the past 30 years and are delighted to continue helping you book your family holidays.
Thanks,
Stacey
Reply from Hays Travel - Washington Lower Level
So pleased to hear you had a great booking experience with us, we really appreciate your feedback and look forward to seeing you again in the future.
Thanks,
Madison
Lauren was great and very helpful!
23 June 2026
Reply from Hays Travel - Washington Lower Level
Thank you so much for your lovely comments, I will ensure these are passed onto Lauren on your behalf.
Kind Regards,
Hays Travel
Complements
Helen Wilson was extremely helpful and knowledgeable., from booking the holiday, talking through everything and also setting up the Hayes Mastercard as we were very unsure of how to do it and clear explanation of how it works.
First class service from her and all the staff at the Washington office
24 June 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback and kind words, it was my pleasure helping you not only with the holiday itself but also with your currency card. I really appreciate your lovely comments.
Thanks,
Helen
The agent was very helpful and…
The agent was very helpful and professional could not of asked for better service
24 June 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear that our agent provided such helpful and professional service. We truly appreciate your kind words.
Kind Regards
Hays Travel
Our experience was excellent from us…
Our experience was excellent from us making enquiries with Sadie she contacted us via e mail and telephone with other options for us to consider and for that we thank her we visited the store and booked not 1 holiday but 2 Sadie went over and above great customer care the whole booking service was excellent very pleasant and professional
28 June 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! I are so pleased to hear that you had such a positive experience and that all your requests were handled professionally. I appreciate your lovely comments and look forward to seeing you again in the future.
Kind Regards
Sadie
Brilliant!
Joanne was very professional, patient with us, answered all of our queries/questions and helped in every way to get our holiday booked.
Thank you so much
I would highly recommend Hays Travel
28 June 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! I am so pleased that I could help you book your holiday and answer all your questions. We appreciate your recommendation!
Kind Regards
Joanne
Mary’s attention to detail
Mary’s attention to detail, her experience and the care in which she took to ensure our needs were fully met. Thanks so much
29 June 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! I am so pleased to hear that I provided such excellent service and ensured all your needs were met with great care and attention.
Kind Regards
Mary
Great service
29 June 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to leave us a 5 star review. It was a pleasure booking you :-) Mia
Hassle free experience
We went in with a holiday we saw online and Hays matched the price efficiently and quickly hassle free the young girl who helped us was really knowledgeable
28 June 2026
Reply from Hays Travel - Washington Lower Level
We're so pleased we could efficiently match your holiday price and provide knowledgeable assistance. Thank you for your kind words I will be sure to pass on your lovely review to the agent who served you. Kind regards, Mia :)
We went into store to enquire about a…
We went into store to enquire about a Sandals holiday. Megan was excellent in getting the info required we did go home and later rang Megan and booked the holiday. Service was 5 star and Megan is very pleasant and efficient
28 June 2026
Reply from Hays Travel - Washington Lower Level
We're so pleased to hear you had such a positive experience with us. We appreciate you choosing us for your holiday booking and are delighted with your kind words. I will be sure to pass on your lovely message to Megan. Thanks, Mia :)
Detailed research
The two agents involved did a lot of research into the holiday details and transfer arrangements. It gave me the confidence to go ahead with a booking.
23 June 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for taking the time to write a review. We're so pleased our team gave you the confidence to book us and we appreciate your kind words! Thankyou, Mia
Tracy went the extra mile and sourced a…
Tracy went the extra mile and sourced a fantastic holiday for us to celebrate husband's birthday to a Greek island new from Newcastle with Jet2 this year which we hadn't been aware of . Thank you Tracy xx 👏
27 June 2026
Reply from Hays Travel - Washington Lower Level
Thankyou for this lovely review. We're so happy to hear Tracy found such a fantastic holiday for your husband's birthday! We appreciate you sharing your wonderful experience and I will be sure to pass on your kind words to Tracy. Kind Regards Mia :)
Julie who we asked about a holiday…
Julie who we asked about a holiday couldn't do enough to help. Nothing was a bother to her fabulous customer service . She was so nice gave us plenty of information and so helpful .
25 June 2026
Reply from Hays Travel - Washington Lower Level
Thanks for taking time to leave your lovely review....It is greatly appreciated. Regards, Olivia :)
Joanne was great she looked after me…
Joanne was great she looked after me and nothing was too much bother for her she got me exactly what I was looking for 11 out of 10
24 June 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write such a lovely review, I will pass on your kind words to Joanne and I hope you have an amazing time on holiday. Thanks Madison :)
Joanne was very helpful and pleasant…
Joanne was very helpful and pleasant throughout our visit to Hayes.
24 June 2026
Reply from Hays Travel - Washington Lower Level
Thank you for taking the time to write such a lovely review, I will pass on your kind words to Joanne and I hope you have a lovely time on holiday. Thanks Madison :)
Our holiday in the sun
Olivia came up with the holiday to suit us fine , listened to what we wanted and delivered this wonderful holiday we have booked .
13 June 2026
Reply from Hays Travel - Washington Lower Level
Thank you for your lovely comments, I will pass your great feedback onto Olivia. Regards, Tracy :)
Reply from Hays Travel - Washington Lower Level
Thanks for taking time to leave your lovely review....It is greatly appreciated. Regards, Tracy :)
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