Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... See more
Company replied
Location
Switch locationHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
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See what reviewers are saying
Good value, it included transfers and baggage for the hold at no extra cost. Only thing that would have been good is more hotel options in the resort as there was only one.
Company replied
Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... See more
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... See more
Company details
- #20 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, United Kingdom
- 03330339985
4.5
Excellent
387 reviews
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Excellent Very pleased it was so easy to book my…
Very pleased it was so easy to book my cruise holiday looking forward to it. Also going with my family on the same cruise for a special occasion.
9 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Website
Hi Suzanne,
I'm happy that you found the booking process quick and easy to complete. We appreciate your feedback :)
Many thanks,
Rebekah
Very good,cant wait
27 June 2026
Reply from Hays Travel - Website
Hi Amanda,
Thank you for your 5 star review! Great to hear you have been happy with your experience using our website. I hope you have an amazing holiday! 😊✈️
Many thanks,
Rebekah
Booking hotel was clear and easy…
Booking hotel was clear and easy However Ryan Air app difficult could have done with help
5 July 2026
Reply from Hays Travel - Website
Hi Jo,
Thank you for your review. I'm glad you found our booking process straightforward! I appreciate that the Ryanair app may be hard to use. If you need any further assistance with it, please don't hesitate to contact our Customer Service department who will be happy to help on 0330 033 9985.
Many thanks,
Rebekah
Hays makes holidaying easy 🤪
I have book a couple of holidays through Hays now. Both online and in store. Never an issue.... always happy to help. Many more trips planned 🤪
2 July 2026
Easy to use and great layout
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't submitted. Instead ALL numbers were submitted, including zero which isn't ideal. I will confirm with P&O which table size we want. However, payment, booking, finding the cruise: all so simple.
25 June 2026
Reply from Hays Travel - Website
Good afternoon Cath,
Thank you for your 5 star review! I am so pleased to hear your find the website easy to use. We appreciate your custom, and I hope you have an amazing holiday :)
Thanks,
Rebekah
Very easy to use
21 June 2026
Easy for us cos we are deaf wiv british…
Easy for us cos we are deaf wiv british sign language
16 June 2026
Easy to use Hays website
Easy to use website
Had all the information needed
Booking was quick and easy
Not sure website is fully optimised for iPhone usage
22 June 2026
Reply from Hays Travel - Website
Hi Mike,
Thank you for your feedback! I am very pleased to hear you found the Hays website easy to use and that the booking process was quick and straightforward. Thank you for your comment about the iPhone experience - we will take this on board as we continue to improve the site 😊
Many thanks,
Rebekah
Excellent service in person or website
Excellent service in person or website. User friendly and lots of options
22 June 2026
Reply from Hays Travel - Website
Thank you for your feedback Denise! I am so happy to hear that you've had an excellent experience both in person and on our website. We look forward to helping you again soon! 😊
Thanks,
Rebekah
I booked a Princess cruise online
I booked a Princess cruise online. I don’t normally use a travel agent but the princess site wouldn’t allow me to add the plus package whereas I could on Hays. Al, paperwork and process easy
15 June 2026
Easy to use and helpf
12 June 2026
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