came in the shop after perusing Jet 2 web site .The assistant looked at our suggestion,answered all our qustions and booked the holiday. Quick and polite. We will be going back in the shop tomorrow to... See more
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Extremely friendly and helpful staff. Looked into information concerning a resort which wasn’t easily available online. Kept in contact by phone, but no hard sell. Booking service excellent.
Company replied
I found a cruise on the Internet but wanted the security of Hays Travel to deal with it. I've always gone to Hays Travel for my cruises as they are so supportive and only want the best for their clien... See more
Company replied
The staff at Hays are always professional and friendly, listening to out requirements and providing great suggestions for places to visit, that meet out needs. Thank you.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52a Rectory Road, NG2 6BU, West Bridgford, United Kingdom
- 01158605343
4.9
Excellent
636 reviews
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Reply from Hays Travel - West Bridgford
Goodafternoon, thankyou so much for your 5-star review, it means alot to wendy and the team to hear your feedback! We hope to see you again in branch soon Gemma@westbridgford
I always book my holidays from HAYS…
I always book my holidays from HAYS TRAVEL
Very very friendly staff with great service
10/10
2 September 2026
Reply from Hays Travel - West Bridgford
Zahid Iqbal ,
Thank you for your fantastic 5-star review! We are so pleased to hear that you consistently have such positive experiences with our friendly staff and great service. We truly appreciate your loyalty!
Gemma@Westbridgford
came in the shop after perusing Jet 2…
came in the shop after perusing Jet 2 web site .The assistant looked at our suggestion,answered all our qustions and booked the holiday. Quick and polite. We will be going back in the shop tomorrow to top up on euros.Gemma was very helpful. We would certainly use Hayes again.
30 August 2026
Reply from Hays Travel - West Bridgford
Mrs JEAN MACINNES,
Thank you for your lovely feedback! We are so pleased we could help you book your holiday and that you had such a positive experience. We look forward to seeing you again soon.
Gemma@WestBridgford.
Booking remotely
Booked with Emma whilst already on a holiday. She made it as easy as booking in store, helpful stress free and secure just the way it always is
30 August 2026
Reply from Hays Travel - West Bridgford
Gary Hopkin,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was easy, stress-free, and secure, even while you were already on holiday.
Emma@Westbridgford
Great service
Extremely friendly and helpful staff. Looked into information concerning a resort which wasn’t easily available online.
Kept in contact by phone, but no hard sell. Booking service excellent.
28 August 2026
Reply from Hays Travel - West Bridgford
Hi Barbara
Thank you so much for your kind review and look forward to seeing you again soon - Emma@Westbridgford
Our assistant
Our assistant, Gemma, was professional, expert and friendly and made our last minute holiday booking so easy!
22 August 2026
Reply from Hays Travel - West Bridgford
Hi Emma, Thankyou so much for your lovely review it means lot! I wish you the best time on your holiday and look forward to seeing you in branch soon. Gemma@Westbridgford
The staff at Hays are always…
The staff at Hays are always professional and friendly, listening to out requirements and providing great suggestions for places to visit, that meet out needs. Thank you.
26 August 2026
Reply from Hays Travel - West Bridgford
Mrs L Taylor,
Thank you so much for your kind words! We are delighted to hear that our staff consistently provides professional and friendly service, and that our suggestions help you find the perfect places to visit.
Wendy@WestBridgford
Great Customer Service
Knowledgeable, helpful, friendly staff offering great customer service when guiding through the process
26 August 2026
Reply from Hays Travel - West Bridgford
Hi Tracey, Thankyou for your review it means alot to wendy and the team, were glad you found our service helpful and knowledgeable. We look forward to seeing you soon! Gemma@westbridgford
Every thing went well Emma knew her…
Every thing went well Emma knew her stuff and we are looking forward to our trip
23 August 2026
Reply from Hays Travel - West Bridgford
Hi Mr and Mrs McGowan
Thank you so much for your kind review it was great seeing you both in store and look forward to seeing you again very soon Emma@Westbridgford
Quick experienced and knowledgeable…
Quick experienced and knowledgeable service. Very helpful.
21 August 2026
Reply from Hays Travel - West Bridgford
Hi Gary, thank you so much for your lovely review it means also to wendy and the team! we look forward to seeing you in bran ch very soon and we hope you have an amazing holiday! Gemma@westbridgford
The member of staff, Wendy, at the West Bridgford branch was very friendly and helpful
The member of staff
20 August 2026
Reply from Hays Travel - West Bridgford
Richard Tyler-Jones,
Thank you for your 5-star review! We are delighted to hear about your positive experience with our staff member.
Wendy@Westbridgford
Reply from Hays Travel - West Bridgford
Hi Mrs Smith
Thank you for your review and we look forward to seeing you again soon - Emma@Westbridgford
Very professional and informative staff…
Very professional and informative staff member who was really helpful
12 August 2026
Reply from Hays Travel - West Bridgford
Afternoon Julie.
Thank you for the great review. Glad that we was able to help with your Holiday, & look forward to seeing you in Branch again soon.
Wendy@Westbridgford
The agent was very friendly and helpful…
The agent was very friendly and helpful she found us the perfect hotel in the area we wanted to visit nothing was too much trouble will use this agent again
4 August 2026
Reply from Hays Travel - West Bridgford
edna,
Thank you for your wonderful feedback! We are so pleased to hear that our agent was friendly and helpful in finding you the perfect hotel. We look forward to assisting you again.
Wendy@Westbridgford
I found a cruise on the Internet but…
I found a cruise on the Internet but wanted the security of Hays Travel to deal with it. I've always gone to Hays Travel for my cruises as they are so supportive and only want the best for their clients. Wendy at West Bridgford Hays Travel was so helpful and answered all my queries. She made sure all the assistance paperwork for my friend was done correctly by talking to her personally over the phone. I always feel safe with Hays Travel because they go the extra mile for their customers and Wendy certainly did this for us.
9 August 2026
Reply from Hays Travel - West Bridgford
Chris Prokaza,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with us and that our team was able to provide you with the security and support you value. We're especially glad to know that Wendy went the extra mile to ensure everything was perfect for your friend. We look forward to assisting you with your future travel plans.
Wendy@Westbridgford
Very helpful and pleasant
Very helpful and pleasant. And managed to answer any questions we had.
8 August 2026
Reply from Hays Travel - West Bridgford
Afternoon Anne.
Glad we was able to help with your Holiday. We appreciate the 5 Star review. Hopefully we'll see you both in Branch again soon.
Wendy@Westbridgford
Got what we wanted.
Wendy was very efficient and managed to get us the holiday we wanted. All done very quickly.
Unfortunately due to other reasons we were not able to proceed.
5 August 2026
Reply from Hays Travel - West Bridgford
Afternoon Hazel
Thankyou for the great review. I look forward to seeing you both again in Branch again soon.
Wendy@Wastbridgford.
As always helpful and efficient
2 August 2026
Reply from Hays Travel - West Bridgford
Morning Cynthis. Hope you both had a great weekend. Thank you for your kind words. Always good to see you both in Branch & can't wait to welcome you both back.
Wendy@WestBridgford
Wendy was excellent
Wendy was excellent, thorough explained everything and extremely helpful
30 July 2026
Reply from Hays Travel - West Bridgford
Sue Pendleton,
Thank you so much for your fantastic 5-star review! We are delighted to hear that our team member provided such excellent service, explaining everything thoroughly and being extremely helpful. We truly appreciate your kind words.
Wendy@Westbridgford
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