We visited Michelle at the Weston favell store. Michelle is always friendly and so helpful. She is very patient when you are a little indecisive and makes sure you have all the information to make th... See more
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Location
Switch locationUpper Mall Weston Favell Shopping Centre, NN3 8JZ Weston Favell, GB
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We were served by Maxine who was absolutely brilliant. Her friendly nature, knowledge and experience in the crushing world gave us absolute confidence to book there and then. She found us the best pri... See more
Company replied
Marine was the lady that we spoke to. She was patient and looked at numerous places for our holiday. Checked to ensure that everything from transfers to airport parking was sorted.
Company replied
Went to Hays as my River Cruise had just been cancelled and dealt with Vicki who was fantastic, sorted it all out there and then. So now 3 days later I'm off to the sun in Sorrento. Would highly recom... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Upper Mall Weston Favell Shopping Centre, NN3 8JZ, Weston Favell, United Kingdom
- 01604808894
4.9
Excellent
925 reviews
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Excellent service
Went to Hays as my River Cruise had just been cancelled and dealt with Vicki who was fantastic, sorted it all out there and then. So now 3 days later I'm off to the sun in Sorrento. Would highly recommend going to Hays Travel.
25 August 2026
Reply from Hays Travel - Weston Favell
Thank you for a lovely review , we will pass it on to VIcki . We hope you have a lovely holiday .
NOT IMPRESSED!!! WILL NEVER USE OR RECOMMEND
Booked anniversary holiday, specifically asked for the airline seats to be together including a window. Told everything sorted so paid deposit of £1400. Conformation arrived next day, after checking NO seats booked. Returned and told they couldn't reserve seat until balance paid another £9500. Checked myself on airline website NO seats together!!!! Asked for different options without success. Only option was to cancel.
NO HOLIDAY / NO DEPOSIT RETURNED / LOST £1400
UTTER WASTE OF TIME & MONEY!!
19 August 2026
Anniversary holiday booked
Marine was the lady that we spoke to. She was patient and looked at numerous places for our holiday. Checked to ensure that everything from transfers to airport parking was sorted.
24 August 2026
Reply from Hays Travel - Weston Favell
Thank you for your kind words - I hope you have a lovely holiday . Maxine
Hi I went into Hays in Northampton
Hi I went into Hays in Northampton. Just in the off chance that that could help me with my planned trip to the Caribbean. Vicki could not do enough for us. She worked wonders. And it was all signed sealed and delivered in two days. Could not ask for more. Thank you Vicki.
25 August 2026
Reply from Hays Travel - Weston Favell
We'll be sure to get this passed onto Vicki for you Alan! I'm certain Vicki will be over the moon that you've had such a great experience with her. ☺️
People was kind and understanding…
People was kind and understanding explained everything, and got us the best deal.
25 August 2026
Reply from Hays Travel - Weston Favell
Stephen,
Thank you for your wonderful feedback! We are so pleased to hear that our team was kind and understanding, and that we were able to explain everything clearly and find you the best deal.
Kind Regards
Hays Travel Weston Favell
Reply from Hays Travel - Weston Favell
Thank you for your Kind words , We hope you have a lovely holiday .
Reply from Hays Travel - Weston Favell
Thank you very much for the kind words Mary! The team will be delighted to hear that you've had such a great experience.
Superstar Maxine
We were served by Maxine who was absolutely brilliant. Her friendly nature, knowledge and experience in the crushing world gave us absolute confidence to book there and then. She found us the best price possible, beyond our expectations and sorted every detail of our honeymoon making the process completely stress free, luxurious and rather enjoyable. Thanks to Maxine @ Weston Favell, we’re looking forward to a holiday of a lifetime! We’ll definitely be booking with Maxine & Hays in future!
16 August 2026
Reply from Hays Travel - Weston Favell
We'll be sure to get this passed onto Maxine for you Claira! I'm certain Maxine will be over the moon that you've had such a great experience with her. ☺️
Always a positive experience
We visited Michelle at the Weston favell store. Michelle is always friendly and so helpful. She is very patient when you are a little indecisive and makes sure you have all the information to make the decision right for you. If you are booking a holiday and like the travel agent experience or just need to talk through some options with an expert, I would highly recommend a visit to this store and would highly recommend chatting with Michelle
22 August 2026
Reply from Hays Travel - Weston Favell
Thank you for a lovely review , we will let Michelle know how happy you were with her service ,Maxine
As always Caroline was very helpful and…
As always Caroline was very helpful and gave a good recommendation for our holiday. Staff are always very friendly and welcoming.
21 August 2026
Reply from Hays Travel - Weston Favell
Thank-you for your lovely words , Always a pleasure to see you .
Lewis at Hayes Weston Favell Npton was…
Lewis at Hayes Weston Favell Npton was very professional, fun, friendly and very helpful.
He was able to help us decide , gave impartial advice and completed our holiday deal without any problems.
Thankyou , much appreciated.
20 August 2026
Reply from Hays Travel - Weston Favell
Thank you very much for the kind words! We hope to see you in store again. ☺️
Michelle ia always helpful
Michelle ia always helpful, professional &knowledgeable. Always helps with any issues or fears we may have.
Very efficient
20 August 2026
Reply from Hays Travel - Weston Favell
Thanks so much as always Hazel, always my pleasure to help - see you soon! Michelle :) Xx
Caroline Jones at Weston Favell was…
Caroline Jones at Weston Favell was excellent very knowledgeable and efficient it made our booking experience stress free! We will be back!
20 August 2026
Reply from Hays Travel - Weston Favell
Thank you so much for leaving a lovely review. It was lovely to meet you both and help arrange your holiday. Caroline :)
Reply from Hays Travel - Weston Favell
Hi Gary,
We're glad we could assist with your holiday booking. We hope you have a wonderful trip.
Kind Regards
Hays Travel Weston Favell
The staff at the Weston Favell shop…
The staff at the Weston Favell shop were extremely helpful, friendly and professional. The holiday that I booked was really good flight times, local airport and parking, very pleased thankyou.
15 August 2026
Reply from Hays Travel - Weston Favell
Thank you so much for leaving a lovely review of you experience, your feedback is greatly appreciated. Caroline :)
I usually book holidays online but…
I usually book holidays online but Caroline was amazing, so helpful and searched until we got the absolute best price, the whole team were amazing, I’ll definitely use again for all our holidays!!
15 August 2026
Reply from Hays Travel - Weston Favell
Thank you so much for your kind review Kelly, Caroline is so pleased that we got you something sorted! Hope to book more for you in future :)
Reply from Hays Travel - Weston Favell
Thanks so much, always a pleasure to see you and book your holidays Mr Thompson! :) Thanks, Michelle
He helped usI have difficulty doing things online…
I have difficulty doing things online because of my site, but it was much quicker and easier to visit the local Hayes Travel
Really excellent service with it full explanation of every stage going the younger man who served us
5 August 2026
Reply from Hays Travel - Weston Favell
Thank you very much for your feedback, I'm really pleased that Louis made the process very easy for you. Caroline :)
The lady was very friendly and very…
The lady was very friendly and very helpful and knowledgeable. She helped us to find the perfect hotel for our budget. Really recommend Hays Travel at Weston Favell.
9 August 2026
Reply from Hays Travel - Weston Favell
Thank you so much for leaving a lovely review, it was my pleasure helping and thank you for booking :) Caroline
Reply from Hays Travel - Weston Favell
Thank you very much for the kind words Jacqueline! They are always very much appreciated. ☺️
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